Customer reviews from Dupray
Dupray - Neat Steam Cleaner for Floors, Tile, Grout, and Home Surfaces - White
Average customer rating
4.5
(228 Reviews)
Rating breakdown 228 reviews
5 Stars
178
4 Stars
25
3 Stars
7
2 Stars
8
1 Star
10
89%of customers recommend this product.
(
122 out of
137)
Customer Reviews for Dupray - Neat Steam Cleaner for Floors, Tile, Grout, and Home Surfaces - White
Customer Rating
3
Effective for floors but not for carpets and rugs. As a rectangular tool, a brush is missing, which I had with the Vaporettos, however.
on February 17, 2020
Posted by: Irène WESTPHAL
from FR
with the Vaporetto. I wanted to change for a more solid article. Could I order a brush?
Written by a customer while visiting Dupray
Customer Rating
4
1 Year Later
on August 29, 2021
Posted by: Anonymous
from CA
After owning this product for some time I'll start by saying what I dont like, and what needs improving. The funnel area to fill the machine is too small, even whenever pulling the trigger it takes some time to fill and to empty. Also, with calcium build up its hard to flush that calcium out with such a small hole. A bleeder valve would be nice to release steam/pressure whenever done. Funnel opening needs to be bigger for sure or a way to be able to clean the elements. Things I like, you can clean anything and it does an amazing job. I do car detailing and whenever I bring the Neat out people are crazy about it. I also like it doesn't take long for your surface to dry, whether it be floors or upholstery. I convinced my grandmother to buy one, now I'm working on the mother in law. Upgrades to this unit for the price would be appreciated as I would just sell my old unit and buy the Neat 2.0 with a bigger funnel / easier boiler cleaning functionality.
Written by a customer while visiting Dupray
Customer Rating
3
Steamy, but not hot enough
on June 5, 2024
Posted by: Teisei
from USA
Gender:Male
NEAT™ Steam Cleaner
Over all works good enough
Would work MUCH BETTER if the steam got hotter
Would be easier to store if the hose disconnected from the main unit
Would work MUCH BETTER if the steam got hotter
Would be easier to store if the hose disconnected from the main unit
Written by a customer while visiting Dupray
Customer Rating
5
Does more of my bathroom cleaning and more
on June 7, 2024
Posted by: Victor
from Calgary, Canada
Gender:Male
I purchased the NEAT steam cleaner nine months ago and have been using it weekly to clean my house, including the floors, toilet, sink, and tub. After waiting about 5 minutes for the unit to heat up, it provides a virtually unlimited supply of steam for cleaning tasks. I particularly appreciate the steam nozzle, which is excellent for disinfecting hard-to-reach areas like the hinges of the toilet seat. For added peace of mind, I still use a disinfectant spray on the toilet once a month to ensure no germs are present. For all other surfaces, I rely exclusively on the steam cleaner and have not noticed any signs of bacterial growth. As with typical mopping, it's important to ensure the floor is free of dust and dirt before using the steam mop; otherwise, the dirt will be pushed to the edges and corners. Overall, I am very happy with the NEAT steam cleaner.
Written by a customer while visiting Dupray
Customer Rating
2
Didn't do anything for me.
on June 7, 2024
Posted by: dee
from Port Hope, ON
Gender:Female
I bought this a while ago to help clean my tiles, but it doesn't really do anything. Not like the videos or testimonials at all. It's helpful sometimes on baseboards, but nothing that's really tough to get rid of.
No, I would not recommend this to a friend.
Written by a customer while visiting Dupray
Customer Rating
5
Stainless steel clean 🧼
on June 19, 2024
Posted by: Gomesisarugger
from Montreal, Quebec
Gender:Male
I used it to remove the calcium off of my water fountain! It’s better than any chemical products 😁🧽
I would recommend this to a friend!
Written by a customer while visiting Dupray
Customer Rating
5
Great steam cleaner for the price but Neat Plus...
on August 9, 2024
Posted by: acknowledge him,
I bought this to help assist and break down built up gunk in every appliances. First personal steamer ever used and I can say this thing works. Not sure how it compares to a professional grade one but this does justice. Cleaned up kitchen tile grout that's been caked on for years. A little elbow grease and a couple passes over the grout to loosen it up at first (with the copper brush [visually check to make sure it doesn't scrape your tiles, wasn't an issue for mines]) and follow up with a few more steam passes. Then wipe up with microfiber towels or mop it up. Clean! Works well on kitchen cooking oil stains as well. Not so much on super grease stains but it does help melt it up a bit. Steam heat isn't burning hot, I can put my hands about a foot in front of Steam for a certain amount of seconds, wouldn't recommend. Hose long enough to reach top of bed to kill any bed bugs or refresh your bed and pillows. Also portable enough to use it to clean interiors of vehicles. From carpet stains to wood-grain and vents. Don't really have to worry about water build up as steam evaporates, so just wipe with microfiber. Comes with a good amount of useful accessories. Cord wind up is tucked at bottom, makes it easy to roll up. Easy turn on/off, about 5-10mins warn up. Simple!
*I recently got an email showing the new Neat Plus and the refill on the fly while not having to turn off feature would be the only reason for me to go with the new version. I'd have most definitely bought the Neat Plus instead of my current steamer if that option was available at the time.
Neat Plus would be the way go if you are debating over this older version or going with the newer model. 100%
I would recommend this to a friend!
Written by a customer while visiting Dupray
Customer Rating
1
on March 22, 2026
Posted by: Taurus4325
from Florida
Gender:Male
Hize la compra y me descontaron el dinero de mi cuenta al día de hoy no aparece como enviado y no sale el tracking number para hacer seguimiento prometieron enviarlo el lunes y aún no aparece que haya sido enviado. A parte les escribes un correo y te dicen que revisa si tu producto es de un lote defectuoso como vas a saberlo sin siquiera recibirlo además ellos deben enviarte uno que no sea de ese lote ellos son los que saben
No, I would not recommend this to a friend.
Response from DuprayBy Dupray, March 25, 2026
Lamentamos saber que aún no ha recibido su pedido. Debido al retiro actual, estamos experimentando un alto volumen de llamadas y correos electrónicos, lo que está provocando retrasos en nuestros tiempos de respuesta. Nuestro equipo está haciendo todo lo posible para responder lo más rápido posible.
El correo electrónico al que se refiere parece ser una respuesta automática. Le invitamos a comunicarse con nuestro equipo de atención al cliente al 800-881-8482, de lunes a viernes, de 7:00 a. m. a 6:00 p. m. (EST), para que podamos revisar el estado de su pedido.
El correo electrónico al que se refiere parece ser una respuesta automática. Le invitamos a comunicarse con nuestro equipo de atención al cliente al 800-881-8482, de lunes a viernes, de 7:00 a. m. a 6:00 p. m. (EST), para que podamos revisar el estado de su pedido.
Written by a customer while visiting Dupray