Customer reviews from Dupray
Dupray - Neat Steam Cleaner for Floors, Tile, Grout, and Home Surfaces - White
Average customer rating
4.5
(239 Reviews)
Rating breakdown 239 reviews
5 Stars
185
4 Stars
25
3 Stars
8
2 Stars
9
1 Star
12
89%of customers recommend this product.
(
127 out of
143)
Customer Reviews for Dupray - Neat Steam Cleaner for Floors, Tile, Grout, and Home Surfaces - White
Customer Rating
5
WOW!
on April 1, 2022
Posted by: Diane
from US
I wish I had known about this years ago. My Neat Steam Cleaner came yesterday afternoon and I have been putting it through it's paces ever since. So many uses. My bathroom has never looked cleaner! The steam just seems to make the tile sparkle. I can't wait to try it all through my house. Thank you, Dupray.
Written by a customer while visiting Dupray
Customer Rating
5
So happy with my steamer and the customer service!
on March 13, 2022
Posted by: Bridget Welsh
from US
I use my steamer at least once per week to clean up the mudroom floor where my 3 dogs trek in and out all day. We've had our steamer a little over a year, and sadly, the lance broke. A quick call to customer service is all that is needed to get another one sent out right away! My floors and surfaces are super clean thanks to our NEAT Steamer!
Written by a customer while visiting Dupray
Customer Rating
4
Love this thing!!!
on December 17, 2021
Posted by: Keri Schacht
from US
I bought this two years ago and I love it. It reminds me of a giant Apple phone charger lol. I like the sleek design and ease of use. Just fill it up, push the button, and wait for the water to heat up. Takes about 10-15 minutes. Couple things I would change to give this a 5 star: 1: A retractable cord would be a hell of a lot easier to manage. Wrapping the cord back up on the bottom of the unit after using is annoying and because it is so long, it takes forever and it is a little hard to wrap. 2: I would add some type of window on the side of the tank to show the water level. Other than those two things, I absolutely love my Dupray! I use it a couple times a week on my floors, and once a month on my sectional sofa. I also use it to sanitize my dog's bed. If Dupray comes out with this same steamer but with a more convenient cord, I would consider selling mine and purchasing a new one.
Written by a customer while visiting Dupray
Customer Rating
5
Excelent steam Mop
on December 10, 2021
Posted by: Anonymous
from US
We have been using different brands steam mops for more than 10 years. We have used the Dupray steam cleaner for the last y wo years. We can assure it is the best on the market. The other steam mops never exhibited the high quality we have found on the NEAT steam Cleaner. We are witnesses not only of the great presentation, the durability of the exterior materials, the easy use and maintenance but also the great appearance of our marble and ceramic floors . It is a great equipment for cleaning and disinfecting floors and other kitchen and bathroom surfaces. Their support and customer service is excellent. We had a great experience with Nolan D. From the Customer service Team. For all of these we recommend the Neat Steam Cleaner as a great aid for your home cleaning, maintenance and higiene.
Written by a customer while visiting Dupray
Customer Rating
5
Effective beyond my expectations
on September 27, 2021
Posted by: Ted G.
from US
Read the instructions before using as there may be some aspects of the device that an inexperienced user (like myself) are worth noting. Most notably, when refilling the water tank keep the steam release trigger pressed open to release the tank's pressure, or the built-up pressure in the tank will substantially impede the refilling of the tank. The result can be underfilling the tank. Also note that if the tank needs refilling, turn off the power and let it cool 20-30 minutes. When you first turn on the steamer when the indicator light turns green, your initial discharge will likely have some hot water in it. But in less than a minute you get steam only as the conduit heats up. This machine has cleaned previously uncleanable tile floors and has 99% eradicated my bedbug problem. I am optimistic that repeated treatments will get the last 1%. Finally something that kills their eggs. An excellent purchase.
Written by a customer while visiting Dupray
Customer Rating
5
Amazing Product and outstanding customer service 10 stars rating :)
on September 24, 2021
Posted by: Philippe-Emmanuel Faure
from CA
I had tried another brand in the past and it is nothing comparable to this one! It is impressive! Light, robust and very powerful. I even started to enjoy cleaning the house, especially the bathroom! I'm glad I don't use toxic and abrasive products to remove mold stains from the shower joints anymore! Also, I had to call customer service with a question and WOW! OUTSTANDING service. Thank you, Maria!
Written by a customer while visiting Dupray
Customer Rating
4
1 Year Later
on August 29, 2021
Posted by: Anonymous
from CA
After owning this product for some time I'll start by saying what I dont like, and what needs improving. The funnel area to fill the machine is too small, even whenever pulling the trigger it takes some time to fill and to empty. Also, with calcium build up its hard to flush that calcium out with such a small hole. A bleeder valve would be nice to release steam/pressure whenever done. Funnel opening needs to be bigger for sure or a way to be able to clean the elements. Things I like, you can clean anything and it does an amazing job. I do car detailing and whenever I bring the Neat out people are crazy about it. I also like it doesn't take long for your surface to dry, whether it be floors or upholstery. I convinced my grandmother to buy one, now I'm working on the mother in law. Upgrades to this unit for the price would be appreciated as I would just sell my old unit and buy the Neat 2.0 with a bigger funnel / easier boiler cleaning functionality.
Written by a customer while visiting Dupray
Customer Rating
4
Initial Thoughts
on August 25, 2021
Posted by: Anonymous
from US
I hadn't heard of steam cleaning or Dupray before I saw a store carry the Home one. Pros: It's compact, powerful, priced well, shipping is fast, accessories. Cord stores neatly underneath. I've used it to clean almost everything in my apartment and it's done a great job for about 99% of things. I shared the link to this with friends. Cons: The hose is long without a proper way to store it, I'm still trying to figure out the best way, maybe on a hanger in a closet? Same with the accessories, but those are easier, a small reusable grocery bag. The cord stores underneath the unit, which is tidy but annoying loading and unloading it for use. Fill tank: You have to guess while filling it up, and while using it how close to running out you are. There's no fill indicator. You're also not able to fill while using, but the entry level product from another German company has that option, and I was wondering if it's worth returning this one and getting that one since they're almost at the same price point. For now, I'm loving the NEAT, so I'm keeping it. Things I've used it on: Windows, window sills, blinds, bathrooms, mirrors, oven, microwave, mattresses, spots on carpet, stuffed animals and clothes. I'm pretty obsessed with using it. If I could, I'd spring for the top of the line because it's such a fantastic way to clean. Aside from occasional spluttering, I'm pretty happy with this product and completely recommend it for the price point.
Written by a customer while visiting Dupray