Customer reviews from Dupray
Dupray - Neat Steam Cleaner for Floors, Tile, Grout, and Home Surfaces - White
Average customer rating
4.5
(228 Reviews)
Rating breakdown 228 reviews
5 Stars
178
4 Stars
25
3 Stars
7
2 Stars
8
1 Star
10
89%of customers recommend this product.
(
122 out of
137)
Customer Reviews for Dupray - Neat Steam Cleaner for Floors, Tile, Grout, and Home Surfaces - White
Customer Rating
2
Cheap accessories!
on July 7, 2025
Posted by: Val
from canada
Gender:Female
I bought the Neat steam cleaner about 3 years ago. The kettle works great but all of the accessories are failing one after the other. The attachment to clean windows broke at first use, the small brushe's hair bend at first use, the pads for floor cleaning shrunk and are now too small. Lastly, the handle pieces are falling apart making the steam cleaner unusable. I started off really satisfied but I am now soo disapointed. This is not an everyday machine and I feel that the super cheap accessories don't match the kettle quality. I will be looking to buy another brand!
No, I would not recommend this to a friend.
Written by a customer while visiting Dupray
Customer Rating
4
Good overall steam cleaner
on July 6, 2024
Posted by: Fraggle Rock
Pros:-
Steam cleaner is good, did a great job of removing splashes of hair dye from my bathroom floor on the lino. Also used on the shower doors and shower seals, worked really well there too. Completely removed some blue staining on my shower tray which now looks like new. Used to clean my internal doors and it removed 98% of those marks. Haven't used on the carpet / laminate yet so will have to wait and see how that performs.
Cons:-
Didn't remove mould or plastic adhesives stuck on shower wall. Also the nylon and brass brushes get worn out quite quickly but despite this I am happy with this steam cleaner and will be keeping it.
Steam cleaner is good, did a great job of removing splashes of hair dye from my bathroom floor on the lino. Also used on the shower doors and shower seals, worked really well there too. Completely removed some blue staining on my shower tray which now looks like new. Used to clean my internal doors and it removed 98% of those marks. Haven't used on the carpet / laminate yet so will have to wait and see how that performs.
Cons:-
Didn't remove mould or plastic adhesives stuck on shower wall. Also the nylon and brass brushes get worn out quite quickly but despite this I am happy with this steam cleaner and will be keeping it.
I would recommend this to a friend!
Written by a customer while visiting Dupray
Customer Rating
4
Very good after-sales service and the product conforms to its description, easy to use.
on November 13, 2019
Posted by: CELIA TSAI
from FR
I bought this device in Nov 2019, the machine broke down in February 2020. The after-sales service replaced it for me without difficulty. The new machine works well. The water heats up quickly in about 10 minutes. On the other hand, it is necessary to remember to descale it often. otherwise, the steam could be blocked in the pipe. I had called recently for technical advice on this subject, I was very well received on the phone and the after-sales service is very friendly and very efficient. I'm happy with the product, I'm currently using it every day to disinfect my clothes when I get home (Covid19 situation). I have recommended this device to my neighbors as well.
Written by a customer while visiting Dupray
Customer Rating
5
Amazing grout cleaner !!!!!!!!
on July 11, 2022
Posted by: Krisztina
from CA
I received my NEAT steam cleaner and I have to say It has surpassed my expectations! I got it to work right away and cleaned things that I didn’t think would look cleaner! The machine does wonders on grout. My tiles look like just installed. The only problem is it comes with only one brass brush and after I have clean the tiles on the first floor the brush is worn out and can not be used anymore(hopefully can purchase extra brass brushes) The water reservoir can last an hour of steaming, and it works really well. All in one, it’s well priced for such a powerful and effective machine, I wish I had heard of it sooner. Very happy customer, thank you, Dupray!!!!!
Written by a customer while visiting Dupray
Customer Rating
5
Amazing steamer
on June 5, 2024
Posted by: JWal
from Cayuga NY
Gender:Female
This steamer is amazing. I’ve cleaned tile grout lines, windows, gas grill. The attachments make every job easier!! My two Uncles and sister also purchased a Dupray steamer. We are all happy and would recommend Dupray steamer and products!
I would recommend this to a friend!
Written by a customer while visiting Dupray
Customer Rating
2
The same old design fault
on November 1, 2024
Posted by: Sophisticat
The steamer has the same design fault. This is our third one. The hose comes away from the cube as well as the handle as it gets too hot !!
Written by a customer while visiting Dupray
Customer Rating
5
Nifty little machine
on April 8, 2025
Posted by: Jess
from New Brunswick
Gender:Female
This little unit was delivered right to my door 3 days after ordering. At first glance, it looks simple enough to use. And is is! I've managed to remove grime on my shower tiles from hard water with my Neat without any chemicals and didn't have to scrub as much. It is a powerful little machine and I can't wait to steam clean the rest of my house with it!
I would recommend this to a friend!
Written by a customer while visiting Dupray
Customer Rating
4
Love this thing!!!
on December 17, 2021
Posted by: Keri Schacht
from US
I bought this two years ago and I love it. It reminds me of a giant Apple phone charger lol. I like the sleek design and ease of use. Just fill it up, push the button, and wait for the water to heat up. Takes about 10-15 minutes. Couple things I would change to give this a 5 star: 1: A retractable cord would be a hell of a lot easier to manage. Wrapping the cord back up on the bottom of the unit after using is annoying and because it is so long, it takes forever and it is a little hard to wrap. 2: I would add some type of window on the side of the tank to show the water level. Other than those two things, I absolutely love my Dupray! I use it a couple times a week on my floors, and once a month on my sectional sofa. I also use it to sanitize my dog's bed. If Dupray comes out with this same steamer but with a more convenient cord, I would consider selling mine and purchasing a new one.
Written by a customer while visiting Dupray