Customer reviews from Dupray
Dupray - Neat Steam Cleaner for Floors, Tile, Grout, and Home Surfaces - White
Average customer rating
4.5
(228 Reviews)
Rating breakdown 228 reviews
5 Stars
178
4 Stars
25
3 Stars
7
2 Stars
8
1 Star
10
89%of customers recommend this product.
(
122 out of
137)
Customer Reviews for Dupray - Neat Steam Cleaner for Floors, Tile, Grout, and Home Surfaces - White
Customer Rating
5
If I could give it a higher raiting I would!
on August 8, 2021
Posted by: Anonymous
from US
I just got my steamer today. I started in the kitchen. My cabinets were gross, they are old cabinets that were probably put in when the house was built and they had been painted white and they were just gross looking. Now they practically look new. I will still need to repaint them at some point but man they look good! Then I cleaned my baseboards, my back door. Cleaned my baseboards in my long hallway along with the walls/doors. Then on to my kids' bathroom. OMG I am in love with this thing! I don't know where it has been my whole life! I just ordered 2 more lances (an extra one to dedicate to the bathroom and one to dedicate to the kitchen because I think they need their own because of you know germs, while I appreciate this thing sanitizes I don't feel comfortable using the same one in both places and of course I have already made baggies up to keep my brushes separate).
Written by a customer while visiting Dupray
Customer Rating
5
Wow! Its fabulous
on April 6, 2021
Posted by: Anonymous
from UK
Im absolutely shattered, since my NEAT arrived yesterday (within 3 days of ordering) I havent stopped steam cleaning everything within sight. I have done windows, kitchen sink, kitchen cupboard doors, pvc frames, windows, glass doors, skirting boards, kitchen tiles, grout, painted walls, karndean flooring, radiators etc etc.. Its absolutely fantastic. You still have to put a lot of effort in yourself but the NEAT generates all the steam power and cleaning ability , to bring everything up looking fresh as a daisy. The attachments are easy to put on and off and only takes seconds. Was quite an investment for me but I am very pleased with it. I spoke to Anthiny initially on live chat and then by telephone and he answered all my queries, very polite and professional service. 10 out of 10.
Written by a customer while visiting Dupray
Customer Rating
5
Great service
on January 14, 2021
Posted by: Anonymous
from UK
I had to contact company as my steamer stopped giving out steam, the service that I received was brilliant, I ended up getting my steamer replaced. Great company, would definitely recommend.
Written by a customer while visiting Dupray
Customer Rating
5
An amazing machine!
on September 5, 2022
Posted by: Anonymous
from UK
I haven’t ever come across a machine that does everything it’s claimed to do! This does. My house is already beginning to sparkle and I’ve barely had it a week! Sad as it may be, I’m very much looking forward to cleaning all sorts of murky places in my home! I can see that a lot of thought has gone into the design, it’s user friendly. The only things that I would would alter would be storage of the hose and a housing for the plug.. One very happy customer though, all in all.
Written by a customer while visiting Dupray
Customer Rating
5
Didin't know how much I loved this cleaner until today
on October 8, 2020
Posted by: Anonymous
from US
I ordered the Neat steam cleaner last year. I really liked how quickly it came. I really liked all the accessories. I really really liked how it transformed hard-to-clean areas in my home. I did not, however, know how much I loved this until today when I noticed a little leak coming out the bottom. I logged onto the chat help on this website and had the ENTIRE problem resolved in under an hour. By which I mean I had trouble-shot with the profoundly helpful, competent and cheerful Michel D (with an assist from Carlos), Michel was able to see my warranty, find my phone number, consult with technicians, call me in person and send me all the packing labels I needed to return the project IN LESS THAN ONE HOUR with zero seconds spent on hold. Sure, in a perfect world nothing would ever, ever break, or fall apart, or go wrong. In the current reality we inhabit stuff is always succumbing to gravity or inertia. The best any reputable company can do is offer customer service but so few of them do. This company made what could have been a minor disaster for me into an easy chore that got crossed off the to-do list in record time. Buy it! you won't regret it!
Written by a customer while visiting Dupray
Customer Rating
4
solid and efficient
on January 9, 2019
Posted by: christophe boury
from FR
Use for 1 year, once a week, 100m2 of tiles. Happy with my purchase. The device is very simple, compact, light, the plastics are of good quality and robust. The accessories are good and solid too. It heats up in 5-10min and holds up pretty well with continuous use. What I can criticize is the fact that it is complicated to eliminate the remaining water in the tank after use. Unrolling and rolling up the electrical power cable is not very practical but it only takes 30 seconds anyway. The head does not orient itself vertically which somewhat limits cleaning (under a sofa for example) since you have to try to keep the head as parallel as possible to the ground. That said, it seems that competing devices, which have a vertical joint, break precisely at this joint... Despite these few small flaws, I would buy this model again without asking myself any questions.
Written by a customer while visiting Dupray
Customer Rating
5
Compact and efficient steam cleaner
on May 2, 2019
Posted by: Anonymous
from FR
Very satisfied with my purchase. I have been using steam cleaners for several years and I find that it is one of the best on the market in terms of value for money . It is compact, powerful and very handy with its handle. Only downside: no gauge to check the amount of water in the tank but I fill it completely each time. Sufficient autonomy for regular cleaning of a villa. Too early to check its solidity over time but the after-sales service is very efficient despite the distance (more efficient than some companies in France) I highly recommend.
Written by a customer while visiting Dupray
Customer Rating
5
WOW!
on April 1, 2022
Posted by: Diane
from US
I wish I had known about this years ago. My Neat Steam Cleaner came yesterday afternoon and I have been putting it through it's paces ever since. So many uses. My bathroom has never looked cleaner! The steam just seems to make the tile sparkle. I can't wait to try it all through my house. Thank you, Dupray.
Written by a customer while visiting Dupray