Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Symmetry Series Case for Samsung Galaxy J7 (2017) - Black
Average customer rating
4.1 out of 5
4.1
(89 Reviews)
Open Ratings Snapshot
Rating breakdown 89 reviews
5 Stars
49
4 Stars
18
3 Stars
10
2 Stars
3
1 Star
9
82%of customers recommend this product. 
(
66 out of 80
)
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Customer Reviews for OtterBox - Refurbished Excellent - Symmetry Series Case for Samsung Galaxy J7 (2017) - Black
Customer Rating
1 out of 5
1
Not happy
on August 16, 2017
Posted by: Richard
Verified Purchase:Yes
I thougt i would get more than 1 piece how is thT going to protect my phone for one piece not worth it if you can take it back will never buy from u again
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
I hate it
on June 7, 2017
Posted by: Eyes
Verified Purchase:Yes
I really don't like it it's not what I thought pay a lot for something that really does not protect my phone
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Nothing
on May 1, 2017
Posted by: None
Verified Purchase:Yes
Wrong case for the Samsung J7. Had to send back. The the back of the case covers the flash of the camera.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, May 1, 2017
Hi there,

We are truly sorry for any confusion with your Symmetry case purchase for the 2017 Galaxy J7. From what you are describing it sounds like you may have the 2016 Galaxy J7 which will not work with this case due to the variances in the two different phones. We do not make a case for the 2016 Galaxy J7.

Please feel free to reach out to our friendly Otters if you have any questions. We can be reached at 1-855-688-7269 and we are glad to help!

Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
To slippery
on September 28, 2017
Posted by: Menothappy
Verified Purchase:Yes
The cover is slippery. It is not what I thought I was ordering.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 28, 2017
Hey there Menothappy,

We apologize about any confusion concerning the Galaxy J7 Symmetry case! Currently, this is the only full case that we carry for this specific device, but we're always happy to pass along feedback to our product design team for future consideration. Please feel welcome to call our friendly support team at 1-855-688-7269 with any additional questions or comments!

Regards,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Sold as a one piece unit,should be a two pieces.
on September 8, 2018
Posted by: Albeea
Verified Purchase:Yes
Was not aware that this takes a two piece set and not a one piece set. Money down the drain.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 10, 2018
Dear Albeea,

We apologize for any confusion surrounding the one-piece design for our Symmetry series! We have to admit, we're a little perplexed as well, since this case is engineered to sufficiently protect your device with just one, pocket-friendly piece. Please feel welcome to call our Otter investigators at 1-855-688-7269 so that they can further examine this situation and answer any further questions!

Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Perfect fit
on May 11, 2017
Posted by: Xtina
Verified Purchase:Yes
I am a loyal Otterbox customer and this case didn't disappoint. I love the easy on off design and it's sturdy without being too bulky.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Perfect Fit
on August 15, 2017
Posted by: RobG
Verified Purchase:Yes
Bought this case for my Wife's new Galaxy Halo and it fits perfect! She loves the Salt Water Taffy color and the stream line of the Symmetry. It has been dropped several times already and works like it is advertised, No damage to the phone. I only trust Otter Box with our phones. Thank you for a great product!!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Slippery case..could use some grip pads
on August 17, 2017
Posted by: Samsung J7
Verified Purchase:Yes
Great protection for phone. I wish it had a screen protector.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
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