Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Symmetry Series Case for Samsung Galaxy J7 (2017) - Black
Average customer rating
4.1
(89 Reviews)
Rating breakdown 89 reviews
5 Stars
49
4 Stars
18
3 Stars
10
2 Stars
3
1 Star
9
82%of customers recommend this product.
(
66 out of
80)
Customer Reviews for OtterBox - Refurbished Excellent - Symmetry Series Case for Samsung Galaxy J7 (2017) - Black
Posted by: TomMI
Verified Purchase:Yes
Not as good as the case for my old Galaxy S3 or my iPad.
No covers for charge port etc. Paid a premium for a case that has a cheap generic look and feel. For what this cost a screen protector should come with it. Just not the OtterBox quality I have seen in past purchases.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 5, 2017
Hey there TomMI!
We deeply apologize about any confusion surrounding our Symmetry case for the Galaxy J7! We try and be as detailed as possible with our product descriptions online, but sometimes things can be "lost in translation," so to speak. Rest assured, the Symmetry cases are tested extensively to earn their Certified Drop+ Protection rating and are just as protective as ever! If you have any additional questions or concerns, please ring up our friendly Otters at 1-855-688-7269!
Best,
OtterBox Customer Service Team
We deeply apologize about any confusion surrounding our Symmetry case for the Galaxy J7! We try and be as detailed as possible with our product descriptions online, but sometimes things can be "lost in translation," so to speak. Rest assured, the Symmetry cases are tested extensively to earn their Certified Drop+ Protection rating and are just as protective as ever! If you have any additional questions or concerns, please ring up our friendly Otters at 1-855-688-7269!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Gary 2017
Verified Purchase:Yes
I purchased this otter box based on my wife's experience on one she had which completely covered the phone. I thought mine was a similar style( based on the salesmans description I thought all were complete covers.) So I was disappointed there wasn't a screen cover when it arrived. Otherwise the case is good quality. Thanks
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: Connie
Verified Purchase:Yes
Long lasting, solid and strong. Just wish there were more choices for my particular phone....Galaxy J7
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Wuju
Verified Purchase:Yes
Buttons for turn on/off and volume up/down are not fit to galaxy j7 prime device.
Maybe fit to other J7, but nit for prime.
Maybe fit to other J7, but nit for prime.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, June 21, 2017
Hi Wuju,
We are sorry for the misunderstanding with your OtterBox purchase. There is enough of a difference between the Galaxy J7 and the J7 Prime that this case will not fit the latter.
If you ever have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
We are sorry for the misunderstanding with your OtterBox purchase. There is enough of a difference between the Galaxy J7 and the J7 Prime that this case will not fit the latter.
If you ever have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: rfordirol9
Verified Purchase:Yes
This was the only case available for my phone. It goes on easily and seems to protect the phone well. Would you please stop with the surveys already.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Bekhelms
Verified Purchase:Yes
This cover has such a nice grip, and strength. I have no worries about the safety of my phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Superman
Verified Purchase:Yes
This is my 10th otter box, I've put one on every phone I've owned, and never had an issue whatsoever!!! Otterbox will always be the undefeated, undisputed king of phone cases!!! Huge Thank You
Craig Petty
Athens Texas
Athens Texas
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Thomas
Verified Purchase:Yes
I bought this otter box for the material it was made of.THE BEST!!!!!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com