Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Symmetry Series Case for Samsung Galaxy J7 (2017) - Black
Average customer rating
4.1
(89 Reviews)
Rating breakdown 89 reviews
5 Stars
49
4 Stars
18
3 Stars
10
2 Stars
3
1 Star
9
82%of customers recommend this product.
(
66 out of
80)
Customer Reviews for OtterBox - Refurbished Excellent - Symmetry Series Case for Samsung Galaxy J7 (2017) - Black
Posted by: Jacki
Verified Purchase:Yes
Why are Otterbox Defender now made without screen protection????
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, March 23, 2018
Dear Jacki,
Great question! Our new screenless Defender styles are intended to provide a perfect balance of superior protection and full device functionality. They are normally offered for devices with curved screens.
On the other hand, this particular Symmetry series for the Galaxy J7 (2017) doesn't come with a built-in screen protector because the Symmetry cases have never incorporated screen protection. We apologize for any confusion surrounding these two different OtterBox designs! If your heart is set on screen protection, we would recommend our Alpha Glass, which will pair perfectly with the Symmetry. Feel free to check it out via the link below, and call our helpful Otters at 1-855-688-7269 with any further questions!
https://www.otterbox.com/en-us/galaxy-j7-v-j7--2017--j7-perx-j7-prime-j7-sky-pro-halo/alpha-glass-screen-protector/sam38-galaxy-j7.html#start=2
Sincerely,
OtterBox Customer Service Team
Great question! Our new screenless Defender styles are intended to provide a perfect balance of superior protection and full device functionality. They are normally offered for devices with curved screens.
On the other hand, this particular Symmetry series for the Galaxy J7 (2017) doesn't come with a built-in screen protector because the Symmetry cases have never incorporated screen protection. We apologize for any confusion surrounding these two different OtterBox designs! If your heart is set on screen protection, we would recommend our Alpha Glass, which will pair perfectly with the Symmetry. Feel free to check it out via the link below, and call our helpful Otters at 1-855-688-7269 with any further questions!
https://www.otterbox.com/en-us/galaxy-j7-v-j7--2017--j7-perx-j7-prime-j7-sky-pro-halo/alpha-glass-screen-protector/sam38-galaxy-j7.html#start=2
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: CES52
Verified Purchase:Yes
Disappointed that there was no screen protector or belt clip
Response from otterbox.comBy OtterBox, Customer Service Team, May 11, 2018
Hey CES52,
We sincerely apologize about any confusion surrounding the style of this Symmetry series! True, this case does not integrate any sort of screen protector or belt clip - the product that includes these features is the Defender series. Unfortunately, at this time, we do not carry the Defender case for this specific device, but we'll definitely pass your thoughts along to our product design team!
Additionally, we do offer a tempered glass screen protector that would pair perfectly with that Symmetry series. Please feel welcome to check out our Alpha Glass via the link below, and if you have any additional questions, just give our friendly Otters a call at 1-855-688-7269!
https://www.otterbox.com/en-us/galaxy-j7-v-j7--2017--j7-perx-j7-prime-j7-sky-pro-halo/alpha-glass-screen-protector/sam38-galaxy-j7.html#start=2
Best,
OtterBox Customer Service Team
We sincerely apologize about any confusion surrounding the style of this Symmetry series! True, this case does not integrate any sort of screen protector or belt clip - the product that includes these features is the Defender series. Unfortunately, at this time, we do not carry the Defender case for this specific device, but we'll definitely pass your thoughts along to our product design team!
Additionally, we do offer a tempered glass screen protector that would pair perfectly with that Symmetry series. Please feel welcome to check out our Alpha Glass via the link below, and if you have any additional questions, just give our friendly Otters a call at 1-855-688-7269!
https://www.otterbox.com/en-us/galaxy-j7-v-j7--2017--j7-perx-j7-prime-j7-sky-pro-halo/alpha-glass-screen-protector/sam38-galaxy-j7.html#start=2
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Wess
Verified Purchase:Yes
YOU NEED TO INCLUDE A HOLSTER FOR YOUR CASE INSTEAD OF HAVING TO ORDER FROM A SEPARATE VENDOR.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 4, 2018
Hi Wess,
We're bummed to see that you're feeling disappointed by the lack of an included belt clip with the Symmetry series. Historically, the Defender has been the only case specifically built to fit with our OtterBox holster, and the Symmetry hasn't incorporated any sort of belt clip. Again, we apologize for any inconvenience, and if you have any additional questions, please feel welcome to call our friendly Otters at 1-855-688-7269. They'll always do what they can to provide assistance!
Sincerely,
OtterBox Customer Service Team
We're bummed to see that you're feeling disappointed by the lack of an included belt clip with the Symmetry series. Historically, the Defender has been the only case specifically built to fit with our OtterBox holster, and the Symmetry hasn't incorporated any sort of belt clip. Again, we apologize for any inconvenience, and if you have any additional questions, please feel welcome to call our friendly Otters at 1-855-688-7269. They'll always do what they can to provide assistance!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Ma913
Verified Purchase:Yes
Wish it came with a screen protector. Needs more color options and the rectangular style cases for this type of phone
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Doesn't fit
on April 13, 2017
Posted by: Forrest Ray
Same problem as the first review. Doesn't sit down in the case right. The hole for the camera isn't right.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, April 21, 2017
Hi Forrest,
We are truly sorry for any confusion with the Symmetry case for the 2017 Galaxy J7. From what you are describing it sounds like you may have the 2016 Galaxy J7 which will not work with this case due to the variances between the two different phones. We do not make a case for the 2016 Galaxy J7.
Please feel free to reach out to our friendly Otters if you have any questions. We can be reached at 1-855-688-7269 and we are glad to help!
Sincerely,
OtterBox Customer Service Team
We are truly sorry for any confusion with the Symmetry case for the 2017 Galaxy J7. From what you are describing it sounds like you may have the 2016 Galaxy J7 which will not work with this case due to the variances between the two different phones. We do not make a case for the 2016 Galaxy J7.
Please feel free to reach out to our friendly Otters if you have any questions. We can be reached at 1-855-688-7269 and we are glad to help!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Betty78109
Verified Purchase:Yes
The case didn't fit my phone. The hole on the back was too small and covered the flash on the camera. I went to a local cell phone accessory store and found a hard case for half the price as your product. You may want to re-think the design of the case because it definitely did not fit my Samsung Galaxy J7 phone.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, April 21, 2017
Hi Betty,
We are sorry that this Symmetry case did not fit your Galaxy J7. This is strange as our products are designed to work seamlessly with their device.
If you happen to have the 2016 Galaxy J7 then that would explain the poor fit. This Symmetry was specifically engineered for the 2017 version of the J7 and will not be compatible with the 2016 variety.
If you have any questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are here to help!
Sincerely,
OtterBox Customer Service Team
We are sorry that this Symmetry case did not fit your Galaxy J7. This is strange as our products are designed to work seamlessly with their device.
If you happen to have the 2016 Galaxy J7 then that would explain the poor fit. This Symmetry was specifically engineered for the 2017 version of the J7 and will not be compatible with the 2016 variety.
If you have any questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are here to help!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Warren P
Verified Purchase:Yes
Always used otter box on my phones. This case does NOT have the rubber texture so if you lay it on your leg for maps youll be picking your phonr off the floor real quick
Response from otterbox.comBy OtterBox , Customer Service Team , May 23, 2017
Hi Tex,
Thanks for being a fan of our products! We are sorry that the Symmetry case is a bit too slippery for your comfort level. We certainly weren’t out to cause any perilous predicaments, but rather create a streamlined design with ease-of-use for clothing pockets, etc.
If you ever have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
Thanks for being a fan of our products! We are sorry that the Symmetry case is a bit too slippery for your comfort level. We certainly weren’t out to cause any perilous predicaments, but rather create a streamlined design with ease-of-use for clothing pockets, etc.
If you ever have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Don't buy, bad design
on April 14, 2017
Posted by: Keith
I have this type of case from otterbox on my Samsung s7 and is great. Sooo I ordered one for my wife's Samsung J7. There is a design flaw with the front of the case for the j7 that covers speaker
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, April 21, 2017
Hi Keith,
We’re glad that the Symmetry case for your Galaxy S7 is working out for you! We are sorry that the same cannot be said for your wife’s case.
This Symmetry was made specifically for the 2017 Galaxy J7 and some people have accidentally purchased it for their 2016 Galaxy J7. When this happens you will find that the case will not fit properly as the phone is slightly different.
If you have any questions please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Sincerely,
OtterBox Customer Service Team
We’re glad that the Symmetry case for your Galaxy S7 is working out for you! We are sorry that the same cannot be said for your wife’s case.
This Symmetry was made specifically for the 2017 Galaxy J7 and some people have accidentally purchased it for their 2016 Galaxy J7. When this happens you will find that the case will not fit properly as the phone is slightly different.
If you have any questions please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com