Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Symmetry Series Case for Samsung Galaxy J7 (2017) - Black
Average customer rating
4.1
(89 Reviews)
Rating breakdown 89 reviews
5 Stars
49
4 Stars
18
3 Stars
10
2 Stars
3
1 Star
9
82%of customers recommend this product.
(
66 out of
80)
Customer Reviews for OtterBox - Refurbished Excellent - Symmetry Series Case for Samsung Galaxy J7 (2017) - Black
Posted by: sheababy
Verified Purchase:Yes
I bought this for my father-in-law to protect his "pay as you go" phone. This is the only style that is made for his phone (by Otterbox), but it did not even come with a scratch screen protector. The actual Otterbox is just one piece and not two for extra support - especially when spending pretty well the same amount as the ones with more protection.
Response from otterbox.comBy OtterBox, Customer Service Team, February 8, 2018
Hey sheababy,
We sincerely apologize about any confusion surrounding the screenless style of the Symmetry series! Historically, the Symmetry case has never come with any sort of integrated screen protection, but we certainly understand the disappointment here. Fortunately, for this specific device, we do carry the Alpha Glass, which will pair perfectly with this Symmetry case! Please feel free to check out this tempered screen protector via the link below, and call our wonderful Otters at 1-855-688-7269 with any further questions. They're always delighted to assist!
https://www.otterbox.com/en-us/galaxy-j7-v-j7--2017--j7-perx-j7-prime-j7-sky-pro-halo/alpha-glass-screen-protector/sam38-galaxy-j7.html#start=1
Sincerely,
OtterBox Customer Service Team
We sincerely apologize about any confusion surrounding the screenless style of the Symmetry series! Historically, the Symmetry case has never come with any sort of integrated screen protection, but we certainly understand the disappointment here. Fortunately, for this specific device, we do carry the Alpha Glass, which will pair perfectly with this Symmetry case! Please feel free to check out this tempered screen protector via the link below, and call our wonderful Otters at 1-855-688-7269 with any further questions. They're always delighted to assist!
https://www.otterbox.com/en-us/galaxy-j7-v-j7--2017--j7-perx-j7-prime-j7-sky-pro-halo/alpha-glass-screen-protector/sam38-galaxy-j7.html#start=1
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Brad
Verified Purchase:Yes
I thought that it had a holster clip with it but I bought the wrong one
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 27, 2018
Hey Brad,
We're truly sorry to see that this Symmetry series wasn't exactly what you were looking for to protect your Galaxy J7! Unfortunately, we do not currently offer a Defender case for that particular device, but we'll be happy to pass your feedback along to our product and operation teams for future evaluation. In the meantime, if you have any additional questions, please feel welcome to contact our playful Otters at 1-855-688-7269, and they'll dive right into some answers!
Sincerely,
OtterBox Customer Service Team
We're truly sorry to see that this Symmetry series wasn't exactly what you were looking for to protect your Galaxy J7! Unfortunately, we do not currently offer a Defender case for that particular device, but we'll be happy to pass your feedback along to our product and operation teams for future evaluation. In the meantime, if you have any additional questions, please feel welcome to contact our playful Otters at 1-855-688-7269, and they'll dive right into some answers!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: smurf
Verified Purchase:Yes
Easy on. Heavy duty and stylish. The buttons are easy to use
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: ROBERT DICKS
Verified Purchase:Yes
Purchased a phone specifically for work-related items and I needed something that was dependable and reliable to cover this phone and OtterBox came up with the perfect remedy. With no pun intended it fit like a glove and now my phone is protected. It's what I call otter riffic
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jball
Verified Purchase:Yes
I own several otterboxs for different phones. They make a fantastic product. I just wish I could get a belt clip for the galaxy j7
Written by a customer while visiting otterbox.com
Posted by: Jimbo
Verified Purchase:Yes
The volume buttons dont exactly line up for my j7 prime which is one of the stated models this case is for. Apart from that, all good.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Gary
Verified Purchase:Yes
This is a great item however I do wish it had a belt clip.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Tina76
Verified Purchase:Yes
I've had for almost a week know . I love my case just wish you guys Carried the Otter box case for my phone that protects the screen also
I would recommend this to a friend!
Written by a customer while visiting otterbox.com