Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(12,462 Reviews)
Rating breakdown 12,462 reviews
5 Stars
10,905
4 Stars
1,249
3 Stars
185
2 Stars
49
1 Star
74
67%of customers recommend this product.
(
82 out of
123)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5
Galaxy AI Makes Everyday Tasks Easier
on April 13, 2026
Posted by: FromiPhone2Samsung
[This review was collected as part of a promotion.] I’ve been using my Samsung device daily for everything from streaming shows to managing work and staying connected, and the experience has been smooth and reliable. One of the standout features for me is Galaxy AI. It really helps simplify everyday tasks, especially when it comes to organizing information, improving photos, and making communication quicker and more efficient.
I also enjoy how responsive the device is. Apps open quickly, multitasking is seamless, and the display quality makes watching movies and videos very enjoyable. The battery life keeps up with my routine, which is important since I use my phone throughout the day for both personal and work-related tasks.
Overall, the combination of performance, design, and Galaxy AI features has made this device a strong part of my daily routine. It’s convenient, easy to use, and continues to improve how I stay productive and entertained.
I also enjoy how responsive the device is. Apps open quickly, multitasking is seamless, and the display quality makes watching movies and videos very enjoyable. The battery life keeps up with my routine, which is important since I use my phone throughout the day for both personal and work-related tasks.
Overall, the combination of performance, design, and Galaxy AI features has made this device a strong part of my daily routine. It’s convenient, easy to use, and continues to improve how I stay productive and entertained.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has great features
on April 13, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] For all kinds of stuff talking texting and online stuff
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the camera stabilizer. Plus scanning of docs
on April 13, 2026
Posted by: Prince
[This review was collected as part of a promotion.] Ai features is best is business. Very responsive and innovative.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Product is the apex of basic standard phones.
on April 13, 2026
Posted by: Bobbythomas
[This review was collected as part of a promotion.] Great phone best of all. Just not much to improve on. So it falls into that epic upgrade for normal daily use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phonebto date
on April 13, 2026
Posted by: MrMw3568
[This review was collected as part of a promotion.] By far this phone is the best! The AI features is insane and all the technology used on this device makes anything possible! Using the AI on your photos can take you to places you only dream and think about going.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Powerful, Private, and Easy to Love
on April 13, 2026
Posted by: AimsMai
[This review was collected as part of a promotion.] I’m really impressed with the Galaxy S26 Ultra. The Galaxy AI features are genuinely helpful in everyday use and make the phone feel more intuitive and personalized. I especially like how it helps keep things organized and efficient without extra steps.
The Privacy Screen is another standout feature. It’s great being able to limit side-angle viewing when I’m in public—it adds an extra layer of security and peace of mind.
Overall, the display is beautiful, performance is fast and smooth, and the phone feels premium. Samsung did a great job combining innovation with practical features.
The Privacy Screen is another standout feature. It’s great being able to limit side-angle viewing when I’m in public—it adds an extra layer of security and peace of mind.
Overall, the display is beautiful, performance is fast and smooth, and the phone feels premium. Samsung did a great job combining innovation with practical features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever
on April 13, 2026
Posted by: Tito86
[This review was collected as part of a promotion.] Love the Galaxy AI. Love the phone. Best phone ever.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Just ok I guess
on April 13, 2026
Posted by: GalaxyT
[This review was collected as part of a promotion.] I've had almost every Note/Ultra model except two of them. I like to upgrade every year to see what new features are introduced. I like the way the 26 feels in hand even in a case since it's a little thinner. I don't love the new location of the S-pen because now you have to put it in in the right way. Don't mind how much smaller it is. I don't like that from the front Samsung phones now look almost identical to another brand that we galaxy users stay far away from. I definitely loathe the camera bump out, what was the thought process here?!?! I bought my first ever magsafe case and other accessories and they can't be used because of this. Also, with the phone sitting on the table and tapping the screen, it rocks bad. I have lots of Samsung devices so I wanted seamless connectivity between everything but some things do better/more than others. I do use my phone for smart home control, apps that are part of everyday life like shopping and banking and lots of social media as well as documenting on the website used for my job. One major issue is that Samsung pass won't work (error passkey.401) that's not been able to be fixed. That's a huge headache as I have years of saved passwords I need. I used Galaxy AI to create pics of me and of themes for specific reminders and that was pretty cool. I can't say I have a favorite new feature however. Specs say the camera got better but my pics say otherwise. I've only had the phone for a few weeks of course but we'll see what time holds.
Value
3
Response from Samsung USBy R&R Team, April 14, 2026
Hello GalaxyT, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We completely understand that it can take time to adjust to a new device that has been changed from one you've had before. We have provided a link to an article to help you with the apps not operating as intended. We have also provided a link to an article to help you with the different camera features and settings for the best possible photos and videos. We have lastly, provided a link to the Samsung Support Team to assist you if you continue to experience frustrations with your device, or you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Samsung Support
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Samsung Community
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App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US