Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(12,010 Reviews)
Rating breakdown 12,010 reviews
5 Stars
10,539
4 Stars
1,190
3 Stars
175
2 Stars
42
1 Star
64
66%of customers recommend this product.
(
79 out of
120)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5
It is tremendous
on April 7, 2026
Posted by: rbryinc
[This review was collected as part of a promotion.] Great features, AI is great. Looks tremendous. Best Galaxy yet
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the features!
on April 9, 2026
Posted by: iiTyran
from Michigan
Privacy feature is amazing, without needing a screen protector to do it. Battery life is great, Performance is better than my old 24 ultra. The camera is smooth, love the stabilization.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Bluetooth Buggy
on April 9, 2026
Posted by: StillHookedOnSamsungGuy
[This review was collected as part of a promotion.] Very excited when I received phone early. SWITCHED every over. Paired Galaxy Pro 3 earbuds but connection kept failing. Attempted to connect to Uconnect Infotainment on 2024 Jeep Grand Cherokee but was unable. Contacted Samsung Customer Care, tried several troubleshooting tactics but still unable. Returned phone and keeping S25 Ultra which has more storage. Didn't see enough improvements to justify cost of keeping anyway. HOPEFULLY 8.5 makes debut SOON.
Value
2
Response from Samsung USBy R&R Team, April 10, 2026
Hello there, thank you for taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We know how distressing it can be when your device is not operating as intended or expected. We have provided links to troubleshooting guides we have available to help you with the Bluetooth connection fo your device. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
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Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
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Written by a customer while visiting Samsung US
Customer Rating
4
Nice but I miss my S25U
on April 9, 2026
Posted by: siouxzi
[This review was collected as part of a promotion.] Upgraded because of a great offer through Samsung...
Camera is excellent as always... however... the raised lenses of the camera does make it difficult to find a slim case that I feel protects the lenses...
Same battery... although it feels like it drains quicker...
I don't really use Galaxy AI other than when I do internet search...
I'm very disappointed that I can no longer use Samsung messages...
Textra it is for now...
I have an android because I like the customization factor... with Samsung I used to be able to entirely and now I am having difficulties...
the privacy display takes getting used to...
I really like the cobalt violet color... looks good with my otterbox case...
I didnt have any of these issues with my S25Ultra... I use my phone for personal use...
Camera is excellent as always... however... the raised lenses of the camera does make it difficult to find a slim case that I feel protects the lenses...
Same battery... although it feels like it drains quicker...
I don't really use Galaxy AI other than when I do internet search...
I'm very disappointed that I can no longer use Samsung messages...
Textra it is for now...
I have an android because I like the customization factor... with Samsung I used to be able to entirely and now I am having difficulties...
the privacy display takes getting used to...
I really like the cobalt violet color... looks good with my otterbox case...
I didnt have any of these issues with my S25Ultra... I use my phone for personal use...
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Powerhouse phone with minor issue
on April 10, 2026
Posted by: Invent671
[This review was collected as part of a promotion.] My phone is very important because I work remotely and I'm always on the go to the point where I do not carry my laptop nor tablet everywhere. The key reasons why I choose this phone over any other phone is the S-Pen, which allows me to modify layouts and sign contracts on the go without going out of the line. I also love how portable it is and how it can fit in any purse I use. I tried to use the z fold, but I wasn't too familiar with how to use all the different window screens which I found to be cool. I may switch over to the z fold if the crease would disappear, the camera got better, and it got the s-pen feature again. I use galaxy Ai built into the phone all of the time, from cutting my ex out of photos he sends with our daughter, to random items in the background, it is becoming very reliable. I have yet to get used to using the built in Ai. I am used to using chat got, but I'm hoping to get more accustomed to using the built in galaxy Ai. I hope to get ai features that allow me to upload photos or videos of my modular units and show them to customers virtually or just upload a layout and show them virtually. My only issue is that the screen fluctuates. I thought it was a glitch at first, but it does it at least once a day. Adding lighting around the edges of the phone would be something I would like to see happen.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
S26 Ultra 1TB 16GB ram
on April 15, 2026
Posted by: HomieHobie
[This review was collected as part of a promotion.] I’ve been using my Samsung S26 Ultra 1TB for a few months now, and it has genuinely been an amazing phone. From the moment I set it up, I could tell this wasn’t just another incremental upgrade—it’s a complete productivity powerhouse. The software experience is incredibly rich, thanks to Samsung DeX, Galaxy AI, Good Lock, and so much more. Every time I swipe through One UI, I discover another feature that makes my daily workflow smoother.
What really blew me away is DeX. I like using my phone as a full workstation, and DeX has completely replaced my entire PC setup. I plug it into a monitor, connect a Bluetooth keyboard and mouse, and suddenly I’m running multiple windows, editing documents, and even light coding. There’s no lag, no compromise. The 1TB storage means I never worry about space for files or apps, and Galaxy AI handles real-time translations and note summaries effortlessly. Good Lock lets me tweak every little interface detail to my liking—something no other phone offers.
Battery life easily gets me through a day of heavy use. Honestly, I don’t miss my desktop at all. This phone does it all. If you want a device that adapts to you—not the other way around—the S26 Ultra is unbeatable. Highly recommended.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Privacy screen is magnificent!
on April 16, 2026
Posted by: RCamacho
[This review was collected as part of a promotion.] This smartphone is a powerhouse, the screen looks amazing and the new privacy screen feature is amazing, really love it and enjoy it. I'm looking forward to use the Galaxy AI features.
The performance and battery health are top tier. There was quite some time that I used a Galaxy device and I'm enjoying this S26 Ultra.
I chose the Cobal Violet and got the matching magnetic case from Samsung and it really looks beautiful!
Looking forward to try new Galaxy phones in the future!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesone phone, packed with features
on April 23, 2026
Posted by: Loves26
[This review was collected as part of a promotion.] The amount of customization, not just looks, but functionality, is something that I love about Samsung. From the color reproduction, resolution to extend battery life, privacy screen enable per app or notifications. And the Good Lock app alone makes takes the whole experience to a new level.
The phone feels amazing in hand and feels like it is high quality. And durability is the same across the board.
Value
5
Response from Samsung USBy R&R Team, April 24, 2026
Hey Loves26, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We are thrilled to hear that you are finding this device easy to customize to your preferences, and that you are loving the new and enhanced features available on your device. We hope you won't hesitate to reach out to us again in the future any time you wish to share additional feedback on your device, or you have questions during your usage. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US