Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(18,401 Reviews)
Rating breakdown 18,401 reviews
5 Stars
16,070
4 Stars
1,850
3 Stars
289
2 Stars
85
1 Star
107
62%of customers recommend this product.
(
104 out of
168)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5
Excellent device
on June 18, 2026
Posted by: Maliusa99
[This review was collected as part of a promotion.] Best phone for video and photo
Best phone for multi tasking
Best phone for multi tasking
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Another Great Galaxy!
on June 18, 2026
Posted by: Fishbuttaz
[This review was collected as part of a promotion.] I've had many Galaxy phones over the years. I have loved every single one. The Ultra is the perfect size, the camera awesome. The new Galaxy AI makes it even better. I use it for gaming, streaming, social media, reading and the separate profile for work is great. The only draw back is that it seems to heat up quickly. I also got the newest earbuds to go with it. Every one has told me the audio is improved.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great device
on June 18, 2026
Posted by: TheRealJoe
[This review was collected as part of a promotion.] I like this phone s26 ultra with the shaved corners, is more easy to hold it with one hand. I work with spreadsheets and large pdf files, so, the pencil is really a plus. The cameras are amazing, the sacan feature is fantastic but some times the scan is not in color, just black and white, I need to see deeper, maybe there is some option that I'm missing. The privacy display is a great idea, every phone should have this feature. The charging time is super fast, it's espectacular. The screen is bright in sunny days, very good. I love the zoom to catch the moon, this is crazy good. The battery is great, no problem to work all day. The IA to fix the pictures is incredible. The translation language is super accurate. Great phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features and best note yet
on June 18, 2026
Posted by: GunnyTitaniumSpine
[This review was collected as part of a promotion.] Galaxy Ai is leading the way towards a great future for the next generation of mobile phones and pc's. It blends both worlds seamlessly. Best note yet!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S26 ultra review
on June 18, 2026
Posted by: Autobum
[This review was collected as part of a promotion.] I had this phone for just about 4 months now, very similar to my ols S24 5g Ultra, everything has worked so far, one thing i wish is if Samsung could to make the camera lenses a little more flush to the back face to make it easier to sit on car wireless chargers.
I just to like the square corners better than the round corners, now they look more like the phones.
Another thing is that i wish the would bring back an actual on/off in case the phone freezes and you can't get you option to turn it off.
Other wise everything just fine, haven't noticed much differences from my previous phone besides the screen.
I just to like the square corners better than the round corners, now they look more like the phones.
Another thing is that i wish the would bring back an actual on/off in case the phone freezes and you can't get you option to turn it off.
Other wise everything just fine, haven't noticed much differences from my previous phone besides the screen.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not great compared to previous version
on June 18, 2026
Posted by: Samsunguser
[This review was collected as part of a promotion.] Purchased this time from AT&T. Camera quality is poor. Sometimes very slow to response. One great thing is, prevent all scam calls via call screening. I used samdung product last 26 years. Never used other phones so unable to compare. Not happy with this phone but struct with contract with ATT.
Value
3
Response from Samsung USBy R&R Team, June 19, 2026
Hey there Samsunguser, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We would love nothing more than to help you have the best possible experience with your new device, and we have provided links to resources to help you with the camera settings and features available for the best possible photos and videos, maximize the speed and responsiveness of your device, and adjust the settings to your preferences. We have also provided a link to the Samsung Support Team to assist you further if you have questions, or continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 18, 2026
Posted by: KAHughes
[This review was collected as part of a promotion.] I love the AI features on this phone. Anytime I have a question I just "ASK AI" so simple and easy and so ever informative.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Upgraded from S25 to S26 and Found Nothing New
on June 18, 2026
Posted by: Randys
[This review was collected as part of a promotion.] Upgraded from the S25 to the S26 expecting at least one meaningful reason to justify the change. After using it, I genuinely struggle to find any real world value. The design feels the same, the camera experience is virtually identical, performance differences are impossible to notice in daily use, and most of the AI features could have been software updates. For S25 owners, this feels more like an S25.5 than a true next generation device. Unless Samsung offers an exceptional trade in deal, I cannot recommend upgrading from an S25 to an S26.
Value
1
Response from Samsung USBy R&R Team, June 19, 2026
Hi there Randys, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We know how disappointing it can be when you have expectations of a new device that feels like they are not being met. We have provided links to resources to help you fully explore your device including the settings available for the new Privacy Display. We have also provided a link to the Samsung Support Team to assist you further if you ever have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US