Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(18,401 Reviews)
Rating breakdown 18,401 reviews
5 Stars
16,070
4 Stars
1,850
3 Stars
289
2 Stars
85
1 Star
107
62%of customers recommend this product.
(
104 out of
168)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
4
Privacy feature is amazing
on June 22, 2026
Posted by: Jraelynn347
[This review was collected as part of a promotion.] Totally loving the privacy screen feature, i work out in the community a lot and deal with people's sensitive information so the privacy feature makes it so i can actually get my work done without having to look around every 2 minutes to make sure nobody is looking over my shoulder trying to copy their information.
The AI feature is pretty sweet as wells helps organize and prioritize.
Value
4
Response from Samsung USBy R&R Team, June 23, 2026
Hello Jraelynn347, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We are so pleased to hear that you are happy with the new Privacy Display of your device for when you are out in public looking at sensitive information, and that Galaxy AI has been helpful for your for staying organized during your day. We have provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
The best phone in my life
on June 22, 2026
Posted by: Kevin doorgapersand
[This review was collected as part of a promotion.] your battery is wonderful its charging like marveyears first charging very much in the camera we don't have word is a perfect camera performance not good very good Excellency is a camera when take photo each like wow Jo bhabhi ji ki 7 time my phone nothing happened the best phone the best full movie and spray desi new words provide what we say what I have I want to say for the first Ravi or display we don't have word for that Excellency of Samsung my phone has drop 7 time and just green is still normal still like new I use a S26 ultra 512gb
Response from Samsung USBy R&R Team, June 23, 2026
Hello Kevin doorgapersand, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are happy to hear that you are loving the amazing camera quality and battery life of your device. Please, don't hesitate to reach out to us again in the future if you have questions, or wish to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Best Galaxy yet
on June 22, 2026
Posted by: Gmoney
[This review was collected as part of a promotion.] I upgraded to the S26 Ultra from the S20 Ultra, and holy cow, the difference is crazy!
The cameras are so much clearer and the features with the camera make it super simple to take great photos.
I've only used the Galaxy AI for a few things so far, but it has been very useful. Whether I've used it for help figuring out things with my phone or asking whatever questions I come up with, Galaxy AI has been guiding me to the answers I needed.
The battery life is the best of any phone I've ever had.
The cameras are so much clearer and the features with the camera make it super simple to take great photos.
I've only used the Galaxy AI for a few things so far, but it has been very useful. Whether I've used it for help figuring out things with my phone or asking whatever questions I come up with, Galaxy AI has been guiding me to the answers I needed.
The battery life is the best of any phone I've ever had.
I've always recommended the Galaxy line of phones to anyone who's asked about phones. They are always at the front of innovation and quality.
Value
5
Response from Samsung USBy R&R Team, June 23, 2026
Hey Gmoney, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We couldn't be happier to hear that you are so pleased with the ugprade to your new device. We have provided a link to an article to help you discover the full capabilities of Galaxy AI and integrate them in to your usage. We have also provided a link to the Samsung Support Team to assist you further if any questions arise during your usage. Thank you for being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
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Written by a customer while visiting Samsung US
Customer Rating
5
Fastest Samsung Galaxy phone yet!
on June 22, 2026
Posted by: PoppaBottch
[This review was collected as part of a promotion.] The Samsung Galaxy 26 Ultra had been a great phone. The Galaxy AI features are helpful in day to day activities. The camera takes great pictures. The battery in the phone is much better than previous phones.
Value
5
Response from Samsung USBy R&R Team, June 23, 2026
Hey PoppaBottch, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are so pleased to hear that you are happy with the capabilities of Galaxy AI, camera quality, and that the battery life is keeping up with your usage during the day. We have provided a link to the Samsung Support Team to assist you if you have any questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
S26 ultra
on June 22, 2026
Posted by: Tone01
[This review was collected as part of a promotion.] I love my s26 ultra and I love the galaxy AI feature great camera great battery life I would definitely recommend
Value
5
Response from Samsung USBy R&R Team, June 24, 2026
Hey Tone01, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We couldn't be happier to hear that you are loving your new device, and that it has great features you love using like Galaxy AI and the camera of your device. We have provided a link to the Samsung Support Team who can assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
My Great galaxy s26 ultra
on June 22, 2026
Posted by: TippyUltra
[This review was collected as part of a promotion.] First off I would like to say that my Galaxy s26 ultra is the best galaxy I ever had . It has so many reliable features such as AI, which has been so helpful . Pictures are incredible and has so many effect features, im still learning my device and this the best purchase I made in a long time. GO SAMSUNG GALAXY!
Value
5
Response from Samsung USBy R&R Team, June 24, 2026
Hey TippyUltra, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We are thrilled to hear that you are having such an amazing experience with your device, and that it has been so reliable during your usage. We would love to hear from you again in the future if you ever have questions, or want to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Switched from Pixel and loving it
on June 22, 2026
Posted by: LovingMyGalaxy
[This review was collected as part of a promotion.] I was ready for a change having been with Pixel from day one on Fi. Everyone i knew always had the Galaxy line of phones and bragged about its camera and power. I had an opportunity to switch over and I couldn't be happier. Everything on this phone feels ultra premium. No pun intended. It's just a smooth operating phone that feels second nature to everything I want from it.
The camera takes the best pictures I've ever taken.
The software has no lag at all.
The games are really fun and the colors on the display are the most vibrant.
Lastly the AI, the best for last, the AI is so helpful and has become my new "let me google that". It has taught me many new tricks and provides answers far more educated than just a standard search online.
The software has no lag at all.
The games are really fun and the colors on the display are the most vibrant.
Lastly the AI, the best for last, the AI is so helpful and has become my new "let me google that". It has taught me many new tricks and provides answers far more educated than just a standard search online.
I honestly had my reservations but everything is at ease having been using this S26 Ultra for over a month now.
Value
5
Response from Samsung USBy R&R Team, June 24, 2026
Hi there LovingMyGalaxy, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are so happy to hear that you are pleased with the change from one manufacturer to another, and that the transition has not only been smooth and easy, but enjoyable as you explore your new device. WE have provided a link to the complete manual to help you fully explore and align the settings of your device to your preferences. We have also shared a link to the Samsung Support Team to assist you if any questions arise during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone it reminds me of my a21
on June 22, 2026
Posted by: Love2shop
[This review was collected as part of a promotion.] Love the new ultra s26 it reminds me of my a21 its my hand held computer.
Value
5
Response from Samsung USBy R&R Team, June 24, 2026
Hi there Love2shop, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We love hearing how much you love your new device, and that you are finding it to be like being able to carry a computer in your pocket. We have provided a link to an article to help you explore the full capabilities of Galaxy AI and integrate them in to your usage. We haev also shared a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
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Written by a customer while visiting Samsung US