Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(12,123 Reviews)
Rating breakdown 12,123 reviews
5 Stars
10,640
4 Stars
1,198
3 Stars
178
2 Stars
42
1 Star
65
66%of customers recommend this product.
(
79 out of
120)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5
S26 ultra review
on June 8, 2026
Posted by: A0122529
[This review was collected as part of a promotion.] Great phone, slick camera , fast, still comes with a pen, Looks sturdy
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Something is glitching
on June 8, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Galaxy Ai is awesome! You can take a selfie and the AI populated your selfie into photos. Very cool! Over the past few days my phone has been glitchy though. I have McAfee Anti-virus installed as an app on my phone so I know it's not a virus BUT my screen all of the sudden freezes and becomes unresponsive for no apparent reason. It's a very concerning problem given the price of this phone.
Value
3
Response from Samsung USBy R&R Team, June 9, 2026
Hi there Janmyers782, thank you for your feedback on your Ssamsung Galaxy S26 Ultra. We completely understand how important the uninterrupted usage of your device is to you every day, and we would love nothing more than to assist you with this experience. We have provided a link to a troubleshooting guide to assist you with the freezing at your convenience. We have also provided a link to the Samsung Support Team to assist you further if this experience continues, or you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I absolutely love this phone so easy to work with.
on June 8, 2026
Posted by: Raffiki
[This review was collected as part of a promotion.] I use this phone for work and traveling around the world always keep me on schedule for important meetings there's nothing like it I love this phone
Value
5
Response from Samsung USBy R&R Team, June 9, 2026
Hi there Raffiki, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We are ecstatic to hear that this device has been such a great travel companion, keeping you on schedule, and that it feels like such a leap forward in technology. We have provided a link to the Samsung Support Team to assist you if you ever have questions about your device. WE appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great battery and features
on June 11, 2026
Posted by: Rcimperial
[This review was collected as part of a promotion.] I use to listen to music and for work and no issues. GALAXY AI is what i expected and some!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Vibrant, amazing, just jaw dropping stunning color
on March 7, 2026
Posted by: Prkr25
[This review was collected as part of a promotion.] Im just a simple user I just feel every moment with this new mobile absolutely stunning and I ordered a new cobalt violet and never regret from past 12 years ive been using just samsung devices saw the evolution of wonderfulness best thing about this "Galaxy AI" you can never think of any another device I would never and ever want too all I couldn't just say is more than satisfied couldn't even think of words to express another level experience more than happy to own this mobile
Camera 10/10
"Galaxy AI" features 10/10
Screen experience 10/10
Just anything about this device is 100/100
Camera 10/10
"Galaxy AI" features 10/10
Screen experience 10/10
Just anything about this device is 100/100
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Lots of great new features
on March 7, 2026
Posted by: Kelita
[This review was collected as part of a promotion.] The first thing I noticed when I moved my esim over was the ability to choose which SIM card I wanted to use for either the phone, texting, or data. As I use two sim cards, this is a huge improvement to me alone. I took it to work and everybody wanted to see the new privacy screen feature and that's really cool too. I'm coming from the S25 ultra and I actually find this phone easier to use with more features that are usable to me as well. I am definitely not let down!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Top Tier Device
on March 8, 2026
Posted by: AverageTechGuy
[This review was collected as part of a promotion.] Samsung has been my go to phone for years. The Note Series has always been my favorite and the new S26 Ultra keeps that feeling going. Here are my initial likes and dislikes:
Likes-:
-Rounded design feels better in the hand
-Super Crisp Screen
-Built in Privacy Display
-Matte Finish
-Galaxy AI is King and this makes editing and normal tasks that much easier
Likes-:
-Rounded design feels better in the hand
-Super Crisp Screen
-Built in Privacy Display
-Matte Finish
-Galaxy AI is King and this makes editing and normal tasks that much easier
Dislikes:
-Should be a tad more purple
-S-Pen should have been all purple
-Should be a tad more purple
-S-Pen should have been all purple
The phone is solid and can go toe-to-toe with anything else. Keep listening to the consumer and keep making the great devices!!!
Value
5
(click to see the video)
Written by a customer while visiting Samsung US
Customer Rating
5
So far no major issues
on March 8, 2026
Posted by: DonnieG
[This review was collected as part of a promotion.] The Galaxy AI has helped in the few times I've used it.
The privacy settings for the screen is not as good as hoped. It does make it harder to see by other people, but it also makes it harder for you to see things clearly on the screen, especially pictures.
Transferring from the Galaxy S25 Ultra was pretty quick (not sure if the Galaxy AI is used for this) and mostly easy with the Smart Switch app using a usb cable. It took less than an hour.
The only problem I had was transferring my Galaxy Watch Ultra (2025), which took several attempts before it finally completed. Getting it finally work was not intuitive, I had to change a setting but don't remember what it was now, and I did not see the ability to transfer it in the Watch settings until I looked at the "About" for something else and it was at the bottom under the additional features.
My Samsung Galaxy Ring and Samsung Galaxy Buds3 Pro transferred without an issue. My Samsung Galaxy Buds4 Pro installed without an issue.
Even the connection to my Samsung Galaxy Tab S4 and Samsung Galaxy Tab S6 was easy.
The photo is with the standard privacy settng on.
The privacy settings for the screen is not as good as hoped. It does make it harder to see by other people, but it also makes it harder for you to see things clearly on the screen, especially pictures.
Transferring from the Galaxy S25 Ultra was pretty quick (not sure if the Galaxy AI is used for this) and mostly easy with the Smart Switch app using a usb cable. It took less than an hour.
The only problem I had was transferring my Galaxy Watch Ultra (2025), which took several attempts before it finally completed. Getting it finally work was not intuitive, I had to change a setting but don't remember what it was now, and I did not see the ability to transfer it in the Watch settings until I looked at the "About" for something else and it was at the bottom under the additional features.
My Samsung Galaxy Ring and Samsung Galaxy Buds3 Pro transferred without an issue. My Samsung Galaxy Buds4 Pro installed without an issue.
Even the connection to my Samsung Galaxy Tab S4 and Samsung Galaxy Tab S6 was easy.
The photo is with the standard privacy settng on.
I wish Samsung would bring back the Orange color that was available for the Galaxy S24 Ultra. It was one of the best colors Samsung has ever had.
Value
5
Written by a customer while visiting Samsung US