Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(12,121 Reviews)
Rating breakdown 12,121 reviews
5 Stars
10,639
4 Stars
1,197
3 Stars
179
2 Stars
42
1 Star
64
66%of customers recommend this product.
(
79 out of
120)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5
Exceptional experience
on April 28, 2026
Posted by: Snafoo
[This review was collected as part of a promotion.] Just had to share how much I'm loving this new device! 🤩 The AI features are seriously mind-blowing, making everyday tasks so much easier. And can we talk about this screen? It's absolutely gorgeous and so smooth to use. The speakers are top-notch too, perfect for jamming out to my favorite tunes. 🎶 I'm really impressed with the overall performance and quality. Definitely a winner in my book!The audio output from this device is remarkably crisp and clear, offering an excellent listening experience. It is wonderful to experience such high-fidelity sound. The integration of advanced features enhances its overall performance significantly. Such thoughtful design truly elevates the user's interaction with the technology. This attention to detail creates a truly satisfying and complete package. #TechGadgets #AwesomeFeatures #MustHave
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful Technology!
on April 28, 2026
Posted by: Gemin1Nerd
[This review was collected as part of a promotion.] The first thing I want to mention is the AI. Gemini has been the most helpful for my personal and professional life. When im at work I have my Galaxy buds 4 pro in my ears all day and when I have a question all I have to say is "Hey Google!". It enhances my life and my access to helpful tips and facts at a voice command and I find this fascinating.
I also use the AI To pull up Google maps and direct me to my destination all without touching my phone, what awesome technology.
I love the processing speed and the response time that the Samsung S26 Ultra has when it comes to gaming. I have my refresh rate at max and I have background app running and it doesn't even slow it down a bit. This is one of the best phones I've ever had! The resolution that the phone capable of makes gaming really appealing and fun.
The s26 has become a big part of my life in a waybthat it feels like I have my own personal assistant, I can even ask Gemini questions about a conversation I had days ago and it can pull it up and pick it up like we never stopped.
I also use the AI To pull up Google maps and direct me to my destination all without touching my phone, what awesome technology.
I love the processing speed and the response time that the Samsung S26 Ultra has when it comes to gaming. I have my refresh rate at max and I have background app running and it doesn't even slow it down a bit. This is one of the best phones I've ever had! The resolution that the phone capable of makes gaming really appealing and fun.
The s26 has become a big part of my life in a waybthat it feels like I have my own personal assistant, I can even ask Gemini questions about a conversation I had days ago and it can pull it up and pick it up like we never stopped.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Brand new feature on S26 Ultra
on April 29, 2026
Posted by: 72Nlovecruising
[This review was collected as part of a promotion.] There were times that I wanted to check my bank accounts in public places but I was reluctant to proceed due to security concerns despite using my VPN. Last week at an LAX airport terminal, I sat down to use my phone to check my information awaiting boarding, I noticed the person sitting next to me occasionally glancing at my phone, which displayed some of the sensitive information. I immediately turn on the "Privacy display", a brand new feature that makes the telephone screen less/ not visible when viewed from a side angle.
I now can access my accounts in public without worrying about peeping people. Thanks, Samsung, for offering such a good feature!
I now can access my accounts in public without worrying about peeping people. Thanks, Samsung, for offering such a good feature!
Value
5
Response from Samsung USBy R&R Team, April 30, 2026
Hi there 72Nlovecruising, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We are so happy to hear that you are pleased with the new Privacy Display feature, and the ability to feel confident looking at more secure information while out in public. We have provided a link to the complete manual to help you adjust the settings of this feature to help you automatically enable this feature for specific apps like your banking app. We have also provided a link to the Samsung Support Team to assist you if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
This product has very good privacy display featur
on April 29, 2026
Posted by: Ksmadhav97
[This review was collected as part of a promotion.] Galaxy AI is awesome to work with but during photo requests, I see the face of the person completely changes. I hate the wobbling of back side of the phone. Please bring back the bluetooth version of S pen. With the privacy display, there's a reduction in the quality of the display. Excellent sound quality. Sleek design.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Its good but not amazing like I thought it be
on April 29, 2026
Posted by: Carr2k13
[This review was collected as part of a promotion.] For one Galaxy Ai is awesome but to be honest im a little disappointed i thought there would be tons of new features and alot more things you could do from standard phones like my last s23 but there hasn't been so far that impress me.
Value
4
Response from Samsung USBy R&R Team, April 30, 2026
Hey Carr2k13, thank you for your feedback on your Samsung Galaxy S26 Ultra. We are pleased to hear that you are happy with the enjoying the features of Galaxy AI you are discovering on your device. We have provided a link to an article to help you with the full capabilities of Galaxy AI. We have also shared a link to the complete manual to help you maximize your experience with additional features like the new Privacy Display. We have lastly provided a link to the Samsung Support Team to assist you if you have any questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Best phone on the market
on April 30, 2026
Posted by: QuestRyan
[This review was collected as part of a promotion.] All kinds of new features... most people don't wven know about them.
Value
5
Response from Samsung USBy R&R Team, April 30, 2026
Hey QuestRyan, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We couldn't be happier to hear that you are so pleased with the amazing new features available on your device. We have provided a link to the complete manual for your device to help you maximize your experience and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
So happy with my new phone.
on April 30, 2026
Posted by: Mcfly222
[This review was collected as part of a promotion.] I have been using my new Samsung Galaxy S26 Ultra for a couple of weeks already and I am extremely Happy with it, taking fotos and videos with it is a different experience, the zoom is amazing.
The Galaxy AI is in a whole new level, super useful, is like having a personal secretary with me all the time.
I have spent hours just editing pictures with Galaxy AI and I get surprised every time seeing what it can do.
I can play video games and there is no lag.
So many features to talk about but Of course the Privacy Screen is one of the best ones, no more picking at my screen while banking or texting, sooo Happy for that.
Over all this is an Amazing Device and I am Super Happy with it.
Thank you Samsung for keep making our dreams come true!
The Galaxy AI is in a whole new level, super useful, is like having a personal secretary with me all the time.
I have spent hours just editing pictures with Galaxy AI and I get surprised every time seeing what it can do.
I can play video games and there is no lag.
So many features to talk about but Of course the Privacy Screen is one of the best ones, no more picking at my screen while banking or texting, sooo Happy for that.
Over all this is an Amazing Device and I am Super Happy with it.
Thank you Samsung for keep making our dreams come true!
Value
5
Response from Samsung USBy R&R Team, April 30, 2026
Hi there Mcfly222, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra with us. We are thrilled to hear that you are so pleased with the enhanced capabilities, and new features available on your device, especially the new Privacy Display. We have shared a link to the Samsung Support Team for your convenience if any questions arise as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4
S25 updated
on April 30, 2026
Posted by: TazTwoK
[This review was collected as part of a promotion.] The S-pen is difficult to get out if you have man hands and no nails, but otherwise, a great phone.
I don't use Galaxy AI, and dont intend to, but other uses may enjoy it
I don't use Galaxy AI, and dont intend to, but other uses may enjoy it
Value
4
Written by a customer while visiting Samsung US