Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(12,121 Reviews)
Rating breakdown 12,121 reviews
5 Stars
10,639
4 Stars
1,197
3 Stars
179
2 Stars
42
1 Star
64
66%of customers recommend this product.
(
79 out of
120)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5
Samsung does it again!
on April 24, 2026
Posted by: Svo4mecra
[This review was collected as part of a promotion.] Great new features... feature friendly. Great quality and build ane faster processing speed. Great camera system and all the new Ai features make you want to not put the phone down... luckily it has Great battery life as well. And the off and on privacy screen is a game changer. Also love the quick share able to easily send things to my s25 and Tab ultra 10 and paired with my buds 4 pro sound great and the seamless switching between devices is great. And now we are also getting air drop feature too! Thanks Samsung great job... keep up the great work.
Value
5
Response from Samsung USBy R&R Team, April 24, 2026
Hey Svo4mecra, we appreciate you providing feedback on your Samsung Galaxy S26 Ultra. We couldn't be happier to hear that you are loving the enhanced speed, camera, battery, and Galaxy AI on your new device. We love that you are finding so many great ways to customize the Privacy Display to align to your preferences. We have provided a link to the Samsung Support Team for your convenience. They can assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
New features, very fast & alot to explore
on April 24, 2026
Posted by: ShopAholic
[This review was collected as part of a promotion.] This is a huge step up from my galaxy note that I had. So many more features and the galaxy AI is amazing. I like the privacy mode, dual screen and the quality of the pictures I take. I'm still exploring all the other options and features of this phone that I didn't have in the galaxy note phones I've owned before this s26 ultra. It was pricey but all phones these are and I am definitely impressed with this one. It's easy to use especially having severe arthritis. The battery life is great considering I'm on my phone for everything including streaming movies and binging YouTube. It charges fast about 15 minutes and no interruptions on what I'm doing while charging. And to know that samsung will be doing software updates for much longer than ever before is great especially with cost and longevity of your phone. Overall I am very pleased with my phone and all the new features. The only thing missing is the availability of an SD card which I love to use for my pictures, videos and documents to transfer to my galaxy tab for creating beautiful memories and presentations.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is very polished
on April 24, 2026
Posted by: Poweruser
[This review was collected as part of a promotion.] The Samsung Galaxy S26 Ultra has become an essential tool for my daily life, perfectly balancing my high-intensity professional requirements with my personal interests.
Galaxy AI & Productivity
The integration of Galaxy AI has been a game-changer for my work. As a professional dealing with complex regulations and frequent travel between offices, features like live translation and advanced search allow me to handle documentation and technical inquiries more efficiently than ever. It’s not just a phone; it’s a productivity hub that keeps me organized while I'm on the move.
Gaming & Performance
When it comes to gaming, this device is in a league of its own. I use it for demanding titles like Warframe, and the performance remains flawless even during intensive "Steel Path" sessions. The screen quality makes every detail pop, providing a competitive edge and an immersive experience that most handhelds can't match.
Gaming & Performance
When it comes to gaming, this device is in a league of its own. I use it for demanding titles like Warframe, and the performance remains flawless even during intensive "Steel Path" sessions. The screen quality makes every detail pop, providing a competitive edge and an immersive experience that most handhelds can't match.
Versatility for Everyday Life
Beyond the office and gaming, I rely on my Samsung for everything from navigating the city to finding the best local spots for dinner. Whether I'm streaming content during a break or using it to stay connected with friends, the impact of the S26 Ultra's features on my daily routine is significant. It’s a powerful, reliable companion that handles every aspect of my lifestyle with ease.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely amazing !!!!
on April 25, 2026
Posted by: Daneo214
[This review was collected as part of a promotion.] This phone is incredible it's my first Samsung Galaxy phone and I'm definitely impressed I've had it for about 3 was and I'm still finding and figuring out new features and abilities the camera is absolutely amazing especially with the Ai integration throughout the entire device.
I'm now definitely looking forward to getting the Samsung Galaxy buds 4 pro and the Samsung Galaxy smartwatch 8 with the wireless charging dock for all 3 devices I can't wait.
Also the battery life is a 2 day battery even with heavy usage plus i love the new super fast charging 3.0 protocol the phone fully charges in less then 45 minutes.
I'm very excited to keep learning about all the great camera features and capabilities it's just an I incredible device all around.
I use it for social media, banking, workouts, dex at work, I use it to stream movies and shows everyday the pucture quality is unmatched I also use it for tracking and km keeping track of certain data depending on what I'm doing.
Great job Samsung.
I'm now definitely looking forward to getting the Samsung Galaxy buds 4 pro and the Samsung Galaxy smartwatch 8 with the wireless charging dock for all 3 devices I can't wait.
Also the battery life is a 2 day battery even with heavy usage plus i love the new super fast charging 3.0 protocol the phone fully charges in less then 45 minutes.
I'm very excited to keep learning about all the great camera features and capabilities it's just an I incredible device all around.
I use it for social media, banking, workouts, dex at work, I use it to stream movies and shows everyday the pucture quality is unmatched I also use it for tracking and km keeping track of certain data depending on what I'm doing.
Great job Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on April 26, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Love the new features of the s26 ultra. It's super smooth and packs a punch with all the latest apps. Screen and cameras are fantastic.
Value
5
Response from Samsung USBy R&R Team, April 27, 2026
Hey there Jp134m, we appreciate your feedback on your Samsung Galaxy S26 Ultra. We are ecstatic to hear how pleased you are with the amazing enhancements to your device, and that it feels fast and powerful for your usage. We have provided links to the complete manual and the Samsung Support Team to help you fully explore the capabilities of your device, align the settings to your preferences, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
3
GREAT Phone Battery life and little low
on April 28, 2026
Posted by: Itsworking
[This review was collected as part of a promotion.] Galaxy AI features are phenomenal. It's very fast though sometimes it's call spam blocking feature blocks numbers you don't want blocked. Nice feel in the hand
Value
3
Response from Samsung USBy R&R Team, April 28, 2026
Hi there Itsworking, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are pleased to hear that you are overall happy with the usage and capabilities of your device. We have provided a link to the Samsung Support Team to assist you if you have questions, or experience anything out of the ordinary with your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
This phone has an excellent screen view
on April 28, 2026
Posted by: RUDYENTLY
[This review was collected as part of a promotion.] F
All services are provided by the product is exclusively for the purpose of all day and work experience
All services are provided by the product is exclusively for the purpose of all day and work experience
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Some upgrades some down grades
on April 28, 2026
Posted by: Clay
from Milwaukee, wi
I'm a BIG Samsung guy like every product I own is Samsung and I've had every iteration of the galaxy phone series since its first inception. I love the privacy screen on the S26 ultra, the display, camera and battery life. My issues come in at 1 and this is my biggest gripe with the phone is the vibration for calls and notifications. I have it turned up to the highest intensity and went through all the patters and I will not hear it on hard surfaces or feel it in my pocket. That alone is enough that had i known this I would've stayed with my S24 Ultra. The next is it started off extremely fast for most tasks but now theres a delay and I lose 5G frequently in areas that I wouldn't think my signal would be a problem.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy R&R Team, April 29, 2026
Hi Clay, we appreciate your feedback on your Samsung Galaxy S26 Ultra. We are pl eased to hear that you are enjoying the new Privacy Display, camera quality, and lasting battery life. We have provided links to a few troubleshooting guides to help you with the connection to your carrier you mention causing frustration. We have also provided a link to the Samsung Support Team if you believe the vibration is not functioning on your device as intended. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
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Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US