Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(18,374 Reviews)
Rating breakdown 18,374 reviews
5 Stars
16,045
4 Stars
1,848
3 Stars
289
2 Stars
85
1 Star
107
62%of customers recommend this product.
(
104 out of
168)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5
The product is overpowered and gorgeous
on November 9, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I chose the Galaxy S26 Ultra because I wanted the ultimate device for gaming and media streaming. The adaptive high-refresh-rate display makes games look incredibly smooth and responsive, while the massive, bright screen is perfect for watching movies and sports. It handles heavy multitasking effortlessly between gaming sessions and schoolwork. Combined with exceptional battery life and a premium design, it’s easily the best phone I've ever owned.
Value
5
Response from Samsung USBy R&R Team, November 10, 2026
Hey UltraUser26, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We are thrilled to hear how much you are loving this device, and how much of a powerhouse it is while also packed with amazing features and capabilities. We have shared a link to the Samsung Support Team to assist you any time you have questions about your phone. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5
I choose mySamsung Galaxy S26 Ultra over any phone
on November 9, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] My Galaxy is reliable, has an impressive battery life that doesn't leave me constantly reaching for a charger, and offers everything I need. It's practically a mini computer in the palm of my hand, complete with an S Pen!
I honestly have no negative feedback about this phone. I highly recommend giving it a try. Once you experience everything the Galaxy has to offer, you may never want to go back! Samsung has definitely won me over! ❤️
Value
5
Response from Samsung USBy R&R Team, November 10, 2026
Hey Lufnis890, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We couldn't be happier to hear that you are loving your new device, that it has everything you needs for your daily tasks, and that the battery keeps up with your uasge during the day. We have shared a link to the Samsung Support Team for your convenience if you have any questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
1
Galaxy S26 Ultra
on November 9, 2026
Posted by: vanessacpaulson
from Land O Lakes, FL
Bought this four months ago phone now doesn't take pictures Samsung told me to take phone to their authorized repair place where I was told that's a known issue with this phone and phone needs a new whatever board now will need to get permission from Samsung to get board order which I was told is $1100 and will have no phone for "a while" per repair guy on top of losing all my pictures music and whatever else...now my question is at what point does Samsung replace a 4 month old phone with a known issue that's under warranty instead of giving me the good ol' goose chase
No, I would not recommend this to a friend.
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R Team, November 10, 2026
Hello Vanessacpaulson, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We understand how distressing it is when your new device is not operating as intended or expected. We have provided a link to an article to help you troubleshoot the camera of your device at your convenience. We have also shared links to your warranty information, the Samsung Support Team, and Customer Care+ Team to assist you further if you have questions about the repair process we have available. We appreciate you being a Ssamsung customer. -Elizabeth
Issues with Camera app on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001329/
Customer Care+
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Samsung Support
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Samsung Community
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Facebook
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Samsung Warranty
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Issues with Camera app on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001329/
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
High level phone great features
on November 9, 2026
Posted by: wokrad
[This review was collected as part of a promotion.] I chose the Galaxy S26 Ultra for the power, screen and camera. There is no question that this is one of the best phones out there!
Also, the privacy display was amazing. You can hardly see anything from outside 30° angles.
And the camera, as always, was amazing! Evety shot with every lense was clear and clean. It makes editing so much easier.
I love this phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
My problem is the charging port
on November 9, 2026
Posted by: Arlene
[This review was collected as part of a promotion.] If I go to Puerto Rico or another place where is high humidity, the phone starts giving u warning that the phone can't charge cause it has moisture, like and the fast charging stop working,and the phone is never the same u need to get a new one
Value
3
Response from Samsung USBy R&R Team, November 10, 2026
Hi there Arlene, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand how frustrating it is when your device is not functioning as intended or expected. We have provided a link to an article to help you with different charging options including wireless charging. We have also provided a link to the Samsung Support Team to assist you with the hardware of your device, and ways to prevent interruption to your usage. We appreciate you being a Samsung customer. -Elizabeth
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
New S26 Ultra
on November 9, 2026
Posted by: FridayxStormy
[This review was collected as part of a promotion.] I chose the Samsung Galaxy S26 Ultra as an upgrade from my S23 Ultra. Now I have more space for my files and the camera is a whole new upgrade. Having the stylus is very convenient especially during meetings. I have been using Samsung phones for more than 12 years now, they never disappoint!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S26 Ultra amazing
on November 9, 2026
Posted by: JDMassey
[This review was collected as part of a promotion.] Love this phone — especially the stylus!
I've had my Galaxy S26 Ultra for a little while now, and it's been a game changer for me. The screen is big, bright, and easy to read, and the stylus is the real star — I use it every day to handwrite notes, fill in my daily health journal, and tap through things that would be hard with just my finger.
It's fast, the battery holds up well through the day, and the camera takes sharp, clear photos — even close-ups of handwritten pages and documents, which I do a lot.
If you like taking notes by hand, or you just want a phone that can do a little bit of everything without slowing you down, this is the one. I'm really happy with it! I chose to upgrade a little over one month ago and it was the best decision I've made in a long time!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S26 Ultra
on November 9, 2026
Posted by: MIAMILIFE
[This review was collected as part of a promotion.] I chose the S26 Ultra because I had been using the S25+ and needed an upgrade. This phone has exceeded my expectations! I definitely have enjoyed every minute I've had with this phone! I believe everyone should upgrade to the Ultra if they have the chance!
Value
5
Written by a customer while visiting Samsung US