Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(12,121 Reviews)
Rating breakdown 12,121 reviews
5 Stars
10,639
4 Stars
1,197
3 Stars
179
2 Stars
42
1 Star
64
66%of customers recommend this product.
(
79 out of
120)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5
Great upgrade with some dislikes
on April 10, 2026
Posted by: Hudz84
[This review was collected as part of a promotion.] I really like the new upgraded phone. We had s23 ultra before. The s26 ultra has new cool features like galaxy Ai. It's pretty cool. The only thing I don't like about it is the camera bump. It doesn't allow the phone to lie flat on a table. And it rocks back and forth when your use it. Trying to find a case that helps the issue is hard.
Value
5
Response from Samsung USBy R&R Team, April 10, 2026
Hey Hudz84, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We love hearing how much you are enjoying your upgrade to a new device, and that you are finding the discovery of the capabilities to be enjoyable and helpful for your needs. We do have cases available for your device that can help you with the camera bump you mention causing disctration during usage. We have provided a link to the Samsung Support Team to assist you with the case options, and any additional questions you may have about your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5
Good very nicely build device
on April 10, 2026
Posted by: LR340570
[This review was collected as part of a promotion.] The s26 ultra battery is very fast to charge and holds the charge for almost 2 days, the device does not over heat
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Dose not connect/work with older earbuds or watch
on April 11, 2026
Posted by: Jay1
from Michigan
Unfortunately updating your phone can get even more expensive. All the reasons I purchased Samsung was to be able to customize. No longer can do it . They made it more difficult and now all my devices I use daily no longer work properly. Earbuds pro and pro 3 no longer work properly and my watch no longer works properly. I cant afford to buy all new stuff every time Samsung changes their operating systems this sucks
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
4
Value
1
Response from Samsung USBy R&R Team, April 13, 2026
Hello Jay1, thank you for your feedback on your Samsung Galaxy S26 Ultra. We completely understand how frustrating it can be when you are struggling to connect devices you have used in the past, and want to use going forward, to your new phone. We have provided links to troubleshooting guides to help you with the connection of your devices at your convenience. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Samsung smart watch will not connect to a phone
https://www.samsung.com/us/support/troubleshooting/TSG01003238/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Samsung smart watch will not connect to a phone
https://www.samsung.com/us/support/troubleshooting/TSG01003238/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Not sure
on April 12, 2026
Posted by: PhoneHo
from Everywhere
Not sure how I am feeling about it. I have had it a week now. I feel like the 24 ultra was way better. Camera is still good. Battery the same. But they changed some thing that I don't like. I am very obsessed about my battery, the fact that I can't take the percentage number off bothers me. The pen doesn't have the Bluetooth. Which I knew this. But it makes the pen useless to me. The display is good. The volume doesn't seem to be near as loud and I work in a loud environment at times. I assume the quality and durability is fine. Just not sure if I like it all that well. I feel as if the regular 26 is better. I got it first and then Went to the ultra because it's easier to see. I may switch back. The privacy feature is nice for when a message pops up someone can't just be nosey. The performance is fine. No issues there. I just don't feel like it's an upgrade for the 24U. It actually feels more like a down grade. I do like the color options. Wish this series had come out with the coral pink. It irritates me that they change the price all the time. I just paid more for the 512g and now it's on sale. Everytime u look it's different. Run a special and keep it for awhile. I got the double storage for the price of 256. 2 years of insurance was super cheap. But dang. The phones are expensive anyway.
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
A powerhouse of a cellphone
on April 12, 2026
Posted by: RayDaE
[This review was collected as part of a promotion.] Jump into creative studio. Draw something and have Galaxy AI turn it into a sticker. Save the stickers you like and send them to people in regular talks via the samsung keyboard. Best feature I've stumbled upon with this new AI embued phone. Could probably export them to discord or something too.
Amazing phone with all the bells and whistles of an industry leading smart phone. The fingerprint reader does give me trouble, but other than that I've had no issues in blasting through my day to day.
The cameras are fun and the night shots add a lot of clairty in deep dark scenes. You can optimize for speed of capture or the most processed and gorgeous image captures. It has a built in document scanner too! Finally.
The screen is great! At absolute max blast brightness, my old s25u is a bit more vibrant though. Not sure who goes through the day at MAXIMUM brightness. The solar flare life style.
The screen has the hyper privacy filter and it works good. Higher brightness decreases effectiveness and you could opt to run max privacy mode, but adaptive brightness is usually best. If it's a cramped flight, run the lowest brightness you can tolerate and hit privacy on. Should be good to go.
I wish the s pen had bluetooth. I'd buy a third party s pen with that if possible, but oh well. I love the always off display notes. I wish they were more attention grabbing. Maybe sync them to the watch display.
I love this phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Not bad but....
on April 13, 2026
Posted by: Bullet7667
[This review was collected as part of a promotion.] The Galaxy AI tools are a great added feature and the phone overall is good. I still miss my old S23 ultra, the camera in that phone was phenomenal!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome privacy screen Feature helps me stay safe
on April 14, 2026
Posted by: Drang123
[This review was collected as part of a promotion.] At the start of my day I stay up to date with daily news and weather reports thanks to galaxy ai daily briefing. I use galaxy ai to make sure my commute to work doesn't have any traffic build up. The new feature of privacy screen has saved me from leaking private information when logging into my banking account or by protecting my private conversations in private. Absolutely Awesome innovation from samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Was super easy to transfer everything to it. Fast
on April 16, 2026
Posted by: Funkynbg
[This review was collected as part of a promotion.] I use my S26 to stay informed and connect with family and friends
Value
5
Written by a customer while visiting Samsung US