Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(18,392 Reviews)
Rating breakdown 18,392 reviews
5 Stars
16,061
4 Stars
1,850
3 Stars
289
2 Stars
85
1 Star
107
62%of customers recommend this product.
(
104 out of
168)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
3
Truthfully
on September 7, 2026
Posted by: Love2shop
[This review was collected as part of a promotion.] So far there is nothing that really impressed me with this phone. The privacy display is really just a gimmick that doesn't work, that got a lot of fake advertising to go with it. They seriously needs to correct this. I also noticed a " connectivity issue" with this model, most people experiencing this doesn't even realize it's the phone. When this happens you will have to restart the phone just to receive and make calls.
Value
3
Response from Samsung USBy R&R Team, September 8, 2026
Hi there Love2shop, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We understand how frustrating it is when your device is not aligning to your expectations. We have provided links to resources to help you maximize your experience with Galaxy AI, S Pen features, and camera of your device, as well as customize the settings to your preferences. We have also shared links to resources to help you with the connection of your device to your carrier. We have lastly, provided a link to the Samsung Support Team to assist you further any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product is great
on September 7, 2026
Posted by: Bringit
[This review was collected as part of a promotion.] I chose the new galaxy s26 ultra because I researched and found this one to be the best. I love the way it streams my movies and game playing. It has been a wonderful phone for me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
SAMSUNG GALAXY S26 ULTRA
on September 7, 2026
Posted by: LoveMyUltra
[This review was collected as part of a promotion.] I am so happy I chose this Samsung S26 Ultra! The camera and AI features are amazing; screen size is perfect; and ability to use magnetic features for accessories makes this the perfect android phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love all the features of the s26 ultra
on September 7, 2026
Posted by: Meg8278
[This review was collected as part of a promotion.] I am so glad I chose to buy the Samsung s26 ultra. Not only did it come in my favorite color which is purple. It has all of the features that I have come to expect from Samsung s series phones. I am a little bummed about not having the Bluetooth connected s pen. But I still use s pen alot.
I don't use ai a ton. But I do use it. It's nice to have embedded in a lot of the apps. I mostly use it with Google and messages. I like the stay steady camera function. I go to a lot of concerts and that comes in handy a lot. This phone feels lighter than the s25 ultra. I was afraid that because it wasn't made out of titanium that it wouldn't hold up as well. But so far it definitely has.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is LOADED!
on September 7, 2026
Posted by: ERIEGUY
[This review was collected as part of a promotion.] This phone has got it all! AMAZING camera, large amounts of space, access to a plethora of apps and customization features. I chose the purple one cause that's my favorite color and she's BEAUTIFUL.
She's quick, lagless and I can also play video games and music beautifully.
A feature I LOVE is the ability to play certain sounds through certain devices. So if I have headphones connected and I'm playing a game, I can have game audio routed through the Bluetooth headphones while I have my notifications and/or music playing through the phones speaker.
Still discovering features the more I use it but more than pleased with the purchase.
Thanks Samsung! Brava.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S26 ultra
on September 7, 2026
Posted by: Djpatria
[This review was collected as part of a promotion.] The Galaxy S26 Ultra is an excellent phone. The display is beautiful, everything feels fast and smooth, and the camera takes amazing pictures and videos. The performance is impressive, especially when multitasking, gaming, or using demanding apps.
The battery life has also been very good for my daily use, and the premium design makes the phone feel like a true flagship. I also really like the S Pen and all the features Samsung includes.
Overall, if you want a powerful Android phone with a great screen, excellent cameras, strong performance, and lots of features, the Galaxy S26 Ultra is definitely worth considering. Highly recommended!
The battery life has also been very good for my daily use, and the premium design makes the phone feel like a true flagship. I also really like the S Pen and all the features Samsung includes.
Overall, if you want a powerful Android phone with a great screen, excellent cameras, strong performance, and lots of features, the Galaxy S26 Ultra is definitely worth considering. Highly recommended!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Loving my S26 ultra
on September 7, 2026
Posted by: Ogduffy74
[This review was collected as part of a promotion.] I chose the S26 Ultra pretty much a no brainer. Pkay games, streaming and watching and listening to sports. Handles my everyday needs and wants. Phones works wonderfully and absolutely no issues in the time I have owned it. Looking forward to the future with Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is masterspice
on September 7, 2026
Posted by: Mickey777
[This review was collected as part of a promotion.] .I am extremely satisfied with this purchase! The quality exceeded my expectations, and it works exactly as described. Delivery was prompt, and the packaging was secure. I highly recommend this to anyone looking for a reliable product."
Value
5
Written by a customer while visiting Samsung US