Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8 out of 5
4.8
(18,374 Reviews)
Open Ratings Snapshot
Rating breakdown 18,374 reviews
5 Stars
16,045
4 Stars
1,848
3 Stars
289
2 Stars
85
1 Star
107
62%of customers recommend this product. 
(
104 out of 168
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5 out of 5
5
The stylus is a huge game changer!
on November 10, 2026
Posted by: BooJade
[This review was collected as part of a promotion.] I typically prefer the base model over the plus or ultra versions, as the standard device usually meets all my requirements. However, I chose the Ultra this time primarily for the stylus, and I am very pleased with that decision. The features and versatility of the pen are excellent and have genuinely transformed how I use my phone. I particularly appreciate the convenience of being able to jot down notes instantly, as the ability to write without needing to open an application or search for materials is invaluable. I intend to choose models with a stylus going forward and highly recommend giving it a try. It may become a feature you find indispensable, just as it has for me.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Better than the Galaxy S25 Ultra
on November 10, 2026
Posted by: LordSavior777
[This review was collected as part of a promotion.] I chose the Galaxy S26 Ultra as it was released in my favorite color of Blue. I have been using Galaxy devices for almost 7 years now. The Ultra is the perfect blend of simplicity matched along with professional camera features amongst many other features used in work and/or professions in every day life. The phone itself is very beautiful & it has a fast processor. The interface works flawlessly & is very easy to learn & to navigate as well. I recommend this product to anyone who is thinking of switching over to Samsung or for anyone who is thinking about upgrading their Samsung device as it is worth every penny.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 10, 2026
Hello there, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We love hearing how perfect you are finding your device, and that it has been such an amazing value for your personal and professional needs every day. We have shared a link to the Samsung Support Team for your convenience if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent all around Product
on November 9, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I chose to get the Galaxy S26 Ultra because I was in need of an upgrade from my S22 Ultra as I use my phone heavily for work. The scanning feature and S pen are essentials in carry out my tasks at work. The privacy display works well in an office setting keep what you are reading private. The battery has been great so far in my day to day use. The processor makes sure the phone never slows down even when doing the hardest of tasks.
All around I am very happy with this purchase. A great all rounder for business minded people and the average user. Highly recommend.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 10, 2026
Hey MrSamsung, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra with us. We are so pleased to hear that you are enjoying the amazing features and capabilities of your device, and that you are finding the Privacy Display so helpful when in the office. We have shared a link to the Samsung Support Team for your convenience. These experts can assist you if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product is an amazing device
on November 9, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I choose this device to replace my s23 ultra and it was a good decision overall. This phone has better features, good camera quality, good audio quality and overall perfect device.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 10, 2026
Hi there Nicuh01, thank you for taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We are happy to hear that you have no regrets with your upgrade decision, and that the camera and audio quality have been such standout features during your usage. We would love to hear from you again in the future if you have questions about your device, or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I have no words to describe perfection.
on November 9, 2026
Posted by: Crisly2630
[This review was collected as part of a promotion.] I CHOOSE, I chose this amazing samsung galaxy s26 ultra for the perfection the camera, the processor are just amazing, I love the samsung brand, and I want to tell you that the perfect camera games run wonderful is just a great machine thanks samsung for such great technology.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 10, 2026
Hey Crisly2630, we appreciate your feedback on your Samsung Galaxy S26 Ultra. We couldn't be happier to hear how happy you are with your new device especially for capturing amazing photos and videos, and enjoying your gaming. We have shared a link to the Samsung Support Team to assist you if you have any questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Solid upgrade from my S23 Ultra
on November 9, 2026
Posted by: Zeavann
[This review was collected as part of a promotion.] "I traded in my Galaxy S23 Ultra for the S26 Ultra about a month ago. The phone itself is fast, the screen is big and bright, and everything I use day to day — calls, apps, photos — runs smooth with no complaints.
Overall I'm happy with it — it's a strong phone and I'd recommend it."
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 10, 2026
Hey Zeavann, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We are happy to hear how pleased you are with the upgrade to your new device. We have shared links to resources to help you fully explore the enhanced capabilities of Galaxy AI and the Privacy Display, customize the settings to your usage, and answer any questions that may come up along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Perfect phone
on November 9, 2026
Posted by: MikuNakano
[This review was collected as part of a promotion.] I absolutely love this phone, I chose it because I have always wanted to have an S Ultra phone, the phone speed is incredible, running heavy games feels like opening the gallery app, the cameras are also like a professional camera, the expert raw app and the log video on the pro video mode is fascinating, the camera makes light where darknes is, the charging speed is in another level for a phone this good, I have been all day doing heavy tasks and then plug my phone in, go out and relax for a bit, the phone was already at 100%, the S Pen is majestic, it allows you to do incredibly amazing stuff just by taking it out. That's all I have to say about this phone.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 10, 2026
Hey there MikuNakano, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are thrilled to hear how amazed you've been with the processing speed, camera quality, and usage of your device every day with the S Pen. We have shared a link to the Samsung Support Team for your convenience. These experts can assist you if you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Groundbreaking features, small setbacks
on November 9, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I've been a Samsung user since I was in middle school, and I chose this phone mainly to check out that privacy display. I use my phone a ton at work, so the privacy display is really useful when I'm around customers and don't want them seeing what's on my screen.
Privacy display aside, the display itself isn't quite as good as the s25 ultra, but I typically keep my brightness low and turn off adaptive brightness to preserve battery anyway. Speaking of battery, I don't know if the battery lasts as long as the s25 ultra, but I do know it never overheats. When I was on my s25 ultra the battery would occasionally get hot, this is caused by the titanium frame. Since the s26 ultras frame is aluminum it never overheats and can handle heavier tasks way better than previous years flagship.
Another win for the s26 ultra is design. Despite being a $1200 phone at launch, I feel like last years s25 ultra looked cheap because of the camera rings. The s26 ultra fixes that problem with this new design, which is cool and unique. Sometimes I find myself glancing at the back of my phone just to check out those camera rings. Also, It's now impossible to put your S-pen in backwards since it curves with the phones frame.
Lastly, the phone handles multitasking and background apps way better than the s25 ultra, which occasionally lagged or overheated when overwhelmed. I've used both phones as my main devices and they're great phones catered to 2 different audiences.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, November 10, 2026
Hello Johnphone3, thank you for taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We are happy to hear that you are pleased with the upgrade to your new device, and that it has been able to so effortlessly handle your heavier usage and multi-tasking. We have shared a link to the complete manual to assist you with adjust the settings of your device, especially the display, to your preferences. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
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