Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(12,110 Reviews)
Rating breakdown 12,110 reviews
5 Stars
10,629
4 Stars
1,196
3 Stars
179
2 Stars
42
1 Star
64
66%of customers recommend this product.
(
79 out of
120)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5
Another excellent Samsung flagship phone
on March 18, 2026
Posted by: FrankInMiami
[This review was collected as part of a promotion.] The Samsung Galaxy S26 Ultra is yet another example of an excellent flagship phone. With a fantastic camera, speedy charging (both wired and wireless), a built in stylus, native compatibility for other accessories across the Galaxy ecosystem (Buds, Ring, SmartThings, etc.), plus the new Galaxy AI features that enable amazing on-device processing of countless AI-enhanced tasks and activities, this new edition of the Galaxy series continues to show why Samsung remains a leader in the market!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has awesome features
on March 18, 2026
Posted by: UnwantedTuck
[This review was collected as part of a promotion.] The use of Galaxy AI has helped so much with my content creation and the new privacy screen absolutely delivers. I'm really loving how customizable the privacy screen settings are. I switched from an S23 to the 26 Ultra and im just blown away.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
S Pen Downgrade
on March 19, 2026
Posted by: SPenAndGalaxyLineSucksNow
[This review was collected as part of a promotion.] Due to the downgrade of the S Pen, loss of the Bluetooth, the S26 Galaxy line has become significantly less useful to me. I see no need to continue with the Galaxy line in the future. The previous usefulness of the S Pen was the main selling point for me. Now it is no longer a feature, I have no reason to remain
Value
2
Response from Samsung USBy R&R Team, March 19, 2026
Hello there, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We completely understand how frustrating it can be when accessories you have used in the past have been changed. There are still many amazing features that can enhance your experience with the S Pen, and have provided a link to an article to help you with these features. We have also provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
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Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
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Written by a customer while visiting Samsung US
Customer Rating
5
This product has privacy display
on March 19, 2026
Posted by: AntMan
[This review was collected as part of a promotion.] I love that the galaxy S26 ultra has built in privacy display and the Galaxy AI is a plus
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on March 19, 2026
Posted by: Omgbbqsauce
[This review was collected as part of a promotion.] Bought the S26 ultra for the privacy display and it doesn't disappoint. The galaxy AI feature for answering calls is a plus.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Overall
on March 20, 2026
Posted by: Panda
from NJ
The battery life sucks, like really bad! The privacy screen option isn't as good as the actual screen protector. It's also very heavy, but if you like heavy phones, then it'll be good for you. The camera is great and some other cool features. I honestly liked my 25 ultra better.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
3
Value
2
Response from Samsung USBy R&R Team, March 20, 2026
Hello Panda, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We completely understand how frustrating it can be when you have a brand new device that is not meeting your expectations. The battery of your device is designed to adjust to your consumption habits and maximize after a short period of usage. If this is not your experience we have provided links to troubleshooting guides to assist you at your convenience and to the Samsung Support Team to offer additional assistance and options for resolution if this experience continues with your phone. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Blazing Fast
on March 20, 2026
Posted by: Speedfreak
[This review was collected as part of a promotion.] Everything about this phone is much quicker and snappier than my old S23 Ultra. Apps open faster. camera is faster. games are smoother. scrolling is smoother. Charging is faster. Fingerprint reader is faster. NFC payments are faster. Wi-Fi is faster. 5G is faster and is more usable in places with spotty coverage.
Unfortunately the Spen is now smaller and you can't use it as a remote to control the camera or play/pause media anymore.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Phone overall review
on March 20, 2026
Posted by: Exocetman
[This review was collected as part of a promotion.] The phone is pretty great. Nice cameras the AI has been helpful. Size hasn't changed much from older models. S-Pen I'm abit unset about not having remote button feature. Nice fast charging.
Value
4
Written by a customer while visiting Samsung US