Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(12,299 Reviews)
Rating breakdown 12,299 reviews
5 Stars
10,787
4 Stars
1,224
3 Stars
179
2 Stars
43
1 Star
66
66%of customers recommend this product.
(
80 out of
121)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5
Love the phone
on June 4, 2026
Posted by: Hippo22jr
[This review was collected as part of a promotion.] I use for everything calls streams video calls with my doctors and games
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Coming from an s22ultra
on June 4, 2026
Posted by: Pktech
[This review was collected as part of a promotion.] Galaxy ai along with updates was a major component to upgrade. However after having the fone for some time now I still find myself going back to the s22 ultra for the camera over using the s26 ultra its good but I do notice a different ability to capture picks of the moon at night. I do feel they could have done alot more with it than there is. Otherwise it's a hood fone but I think they could have done more to make it great.
Value
3
Response from Samsung USBy R&R Team, June 5, 2026
Hey Pktech, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We are pleased to hear that you are happy with the features of Galaxy AI. We have provided a link to an article to help you with the different camera settings and features for your device to help you capture the best possible photos and videos regardless of environment. We have also provided a link to the Samsung Support Team to assist you further if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
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Use camera features on Galaxy S26
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Written by a customer while visiting Samsung US
Customer Rating
4
This phone has a better pictures quality and the
on June 4, 2026
Posted by: Vimagro
[This review was collected as part of a promotion.] The new IA is great and the quality of pictures are very good
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S26 Ultra is awesome
on June 4, 2026
Posted by: mo1977
[This review was collected as part of a promotion.] The most amazing camera i love it. I worried about spending the money but it is totally worth it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
It had been a reliable workhorse
on June 8, 2026
Posted by: Cretney
[This review was collected as part of a promotion.] My only negative is that the USB c jack stopped working and I can only charge using wireless
Value
4
Response from Samsung USBy R&R Team, June 8, 2026
Hi there Cretney, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We are pleased to hear that you are overall happy with the usage of your device. We have provided links to the Samsung Support Team and warranty information if you are wanting to explore options to resolve the matter you mention experiencing with your charging port. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
The Galaxy S26 Ultra is the best phone out there.
on June 8, 2026
Posted by: Zaragaul
[This review was collected as part of a promotion.] The camera is amazing to say the least. The screen is higher quality than anything I have ever seen, and the privacy mode adds much more comfort for when I'm in public. I have yet to run out of storage and I download things everyday! The phone feels nice and sturdy in my hands, like I could throw it across the room and is would be fine. And most of all ths new AI is faster, smarter, and overall better than any other AI you might find. Overall this is definitely the best phone on the market right now i highly recommend it, very much worth the money.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I absolutely love this phone🫶🏾
on June 9, 2026
Posted by: Awesome1Ain
[This review was collected as part of a promotion.] I think this is one of the best phones Samsung has produced yet. The Galaxy AI generation technology is such an added bonus. The cameras are amazing, chef's kiss to the picture quality 😍 I've had my phone a few months now and I get happy every time I discover something new. Overall this is an awesome product highly recommend!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Really Nice Phone
on June 9, 2026
Posted by: Morada209
[This review was collected as part of a promotion.] I really like the privacy screen. Be sure to turn it on when you get your phone 📱. I've always had Android phones so I'm definitely biased towards them. I love all the apps that are available.
I spend a lot of time playing online games. The display is very clear and reactive though I don't play many FPS games on my phone.
I immediately put a case and screen protector on the phone which is important as I've seen some online people who didn't and then had phone damage when dropped. I've dropped mine many times. So far no phone or case damage. My husband did damage his case. I've replaced the case with one that has a higher reliability rating.
When purchasing the Galaxy phone, I also purchased the Galaxy Watch 8. I'm prone to falling. I haven't fallen since the purchase so haven't tested the feature, but it makes me feel more secure.
I haven't used the Galaxy AI yet as I've had no need. It comes up every once in awhile but it doesn't seem to get in my way.
If you're on the fence about the Samsung Galaxy S26 Ultra, I would recommend it. It pairs well with a Samsung Watch 8.
Value
5
Response from Samsung USBy R&R Team, June 10, 2026
Hi there Morada209, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We are thrilled to hear that you are enjoying the Privacy Display of your device, that your gaming has been so immersive, and that it fits so well in to your ecosystem of devices. We have provided a link to the Samsung Support Team to assist you if any questions arise during your usage. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US