Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(12,297 Reviews)
Rating breakdown 12,297 reviews
5 Stars
10,785
4 Stars
1,224
3 Stars
179
2 Stars
43
1 Star
66
66%of customers recommend this product.
(
80 out of
121)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5
Premium in every possible way
on May 24, 2026
Posted by: EdLemus
[This review was collected as part of a promotion.] I’ve been using the Samsung Galaxy S26 Ultra for a while now and honestly it feels like one of the most refined Galaxy phones Samsung has made. The battery life has been excellent for daily use, and the charging speed is noticeably faster compared to my previous phone which makes a big difference when you’re in a rush.
The display is easily one of my favorite parts. Colors look vibrant without feeling overdone, and the privacy screen feature is actually useful when using the phone in public. The speakers also surprised me because they sound much fuller and boomier than the S24 Ultra with noticeably better bass.
One thing I didn’t expect to appreciate so much was the softer rounded corners. It feels more comfortable to hold for long periods and slides into a jean pocket way easier than the sharper design before.
Performance has also been flawless. All of my most-used apps open quickly, feel more responsive, and I haven’t experienced any lag at all during normal use. Overall the S26 Ultra feels polished, fast, and premium in pretty much every category.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not worth upgrading, stick with s25 ultra if
on May 25, 2026
Posted by: Omerforu
[This review was collected as part of a promotion.] Galaxy AI is gimmick and barely comes in hand. Doesn't do much work for you. The phone is a downgrade from s25 ultra. Bad screen just to get privacy screen is not worth it loosing pixels and quality. No features and reminder never work. It gives you no alerts. They claim in commercial phone is smart will suggest you which never happens. I can't ever even find anything with galaxy AI. It can't do half of the things it's suppose to do like right now it should suggest me while I'm writing this but no. The price is not for value but for name. If the price was cheaper maybe than I would recommend to others.
Value
2
Response from Samsung USBy R&R Team, May 26, 2026
Hey there Omerforu, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We understand how disappointing it can be when your device is not aligning to your expectations. We would love to help you maximize your experience and ensure your device operates as intended. We have provided a link to an article to help you fully explore the capabilities of Galaxy AI and work to integrate them in to your usage. We have also provided links to the complete manual and the Samsung Support Team to help you with different display setting options, and answer any questions you may have about your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Just a phone
on May 25, 2026
Posted by: June9125
[This review was collected as part of a promotion.] Nothing is new from the previous 25 ultra I had. Yes the privacy screen which I don't use at all. I feel like I didn't buy a new phone. It sucks. More expensive for no reason at all. Camera is the same. Ram and memory is the same.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone for daily use and a productive person
on May 25, 2026
Posted by: TimTom
[This review was collected as part of a promotion.] My galaxy S26 Ultra helps me with my daily routine and keeping me updated with tasks at hand. I am a counselor and work in a very fast paced environment. So having the capability to ask Gemini what is on my schedule without having to open my phone is a huge plus. The multi tasking is incredible on this device. Have never had any snags or slow downs from having multiple apps running. On my free time I do play some games and also have a backbone device that I am able to play even the new games that are out on Xbox or steam. The device does it all. I am not just saying that. It is a fact
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone for everyday usability.
on May 27, 2026
Posted by: Zaddy8
[This review was collected as part of a promotion.] This is my 5th galaxy series phone and so far it's been the best. Good battery life. Solid photo features and highly customizable. Coming from the plus I was worried the ultra would be unwieldy but it's been comfortable to use and the size difference is negligible. The Ai features that they promote for this phone don't seem to get in the way of anything and are optional, at least right now. Would recommend from any older versions of Galaxy phones.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Must have thing
on May 28, 2026
Posted by: N8koliko
[This review was collected as part of a promotion.] Great IA Futures, make live Esser Like after using Google maps phone suggestion of taking pictures of your car were wa parked with exact position to east find afterwards. Camera top, super futures but check it for yourself (get the 1TB )
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Smamta9988#
on May 30, 2026
Posted by: Satej26
[This review was collected as part of a promotion.] Lovely n great product Sir
😊 hv a fun love u samsung from bottom of my heart....
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
So far this has been a great experience.
on May 30, 2026
Posted by: Phebesue75
[This review was collected as part of a promotion.] I love my new device. The ability to send wifi network info is just one feature that's helpful. I have a whole Samsung ecosystem with my phone, watch, fridge washer and dryer. I love the interconnectedness.
Value
5
Written by a customer while visiting Samsung US