Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(12,297 Reviews)
Rating breakdown 12,297 reviews
5 Stars
10,785
4 Stars
1,224
3 Stars
179
2 Stars
43
1 Star
66
66%of customers recommend this product.
(
80 out of
121)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5
Great phone for my daughter. I might get one.
on May 17, 2026
Posted by: Diamondmom2925
[This review was collected as part of a promotion.] My daughter loves how fast it works and also loves the pin that goes with it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Looks great
on May 17, 2026
Posted by: MamaBear28
[This review was collected as part of a promotion.] I use the Samsung Galaxy for work purposes. It seamlessly integrates all of my productivity platforms. The Galaxy AI feature is very accurate. And best of all, I live the color and the feel of the phone. Purple is my favorite and Samsung did not disappoint!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Fab Camera
on May 18, 2026
Posted by: MamaBear78
[This review was collected as part of a promotion.] I love my new Galaxy s26 Ultra! I love the camera. It's the best camera that I've ever used on my phone. It takes beautiful pictures that I can edit right on my phone. There are so many new features.
Value
5
Response from Samsung USBy R&R Team, May 18, 2026
Hey MamaBear78, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We couldn't be happier to hear how much you love your new device, and that the camera has been the best you've had on your device. We have provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
The phone has great news features
on May 18, 2026
Posted by: xXJakeXx
[This review was collected as part of a promotion.] Galaxy AI is awesome, also the new privacy display without needing a screen protector is a game changer. I also love how it screens calls for me before answering. The new ai features are mind blowing. Thank you samsung!
Value
5
Response from Samsung USBy R&R Team, May 20, 2026
Hello there xXJakeXx, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We love hearing how awesome you are finding your device, and that the Privacy Display and Galaxy AI have been such wonderful additions to your experience. We have provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S series and Note Series in One
on May 18, 2026
Posted by: JrsSamsungUltra
[This review was collected as part of a promotion.] I have always been a Note Series user from 1st to the Last Note. I was unhappy about Samsung Stop production. That was until I gave the S26 Ultra a try. I'm more then Happy that I did. With the "Galaxy AI", the Privacy screen along with all the features. It's a great phone and always share my experience with friends and family. It's just like Note Series marries Galaxy Series all in one. Everything the S26 Ultra does the Note was also able to do. I'm sold on Galaxy S Series and look forward to what comes next. Samsung is always looking to do things better and different. Proud to say Samsung is my choice of technology.
Value
5
Response from Samsung USBy R&R Team, May 19, 2026
Hi there JrsSamsungUltra, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We are thrilled to hear how pleased you are with your upgrade, and that the Privacy Display and Galaxy AI have been such standout features during your usage. We have shared a link to the Samsung Support Team for your convenience. These experts can assist you if any questions arise as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on May 18, 2026
Posted by: Smokin
[This review was collected as part of a promotion.] I like it alot, I can access another of areas ,it charges really fast.
Value
5
Response from Samsung USBy R&R Team, May 20, 2026
Hey Smokin, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We are happy to hear that you are so pleased with your new device. We have provided a link to the complete manual for your device to aid you in your exploration and alignment of your device. We have also shared a link to the Samsung Support Team to assist you if you have questions during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
AI needs work
on May 19, 2026
Posted by: Shamatuu
[This review was collected as part of a promotion.] Then AI is missing the features . Battery life is not stable
Value
3
Response from Samsung USBy R&R Team, May 20, 2026
Hey Shamatuu, thank you for providing feedback on your Samsung Galaxy S26 Ultra. We know it can be frustrating when your new device is not operating as expected, and that it can take time to fully explore the capabilities of your device. We have provided links to an article and the complete manual to help you with the features of Galaxy AI. We have also provided links to resources to help you maximize the battery life of your device. Lastly, we have provided a link to the Samsung Support Team to assist you if you continue to experience frustrations, or have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
My Favorite Galaxy Yet!
on May 21, 2026
Posted by: CobaltViolet16
[This review was collected as part of a promotion.] I’ve been extremely impressed with the Galaxy S26 Ultra so far. The display is bright, sharp, and smooth, making everything from streaming videos to everyday browsing look amazing. The battery life easily lasts all day even with heavy use, and the overall performance feels incredibly fast and responsive.
Galaxy AI has also been surprisingly useful for quick searches, writing assistance, and everyday tasks, making the phone feel even smarter and more convenient to use.
The camera system is one of my favorite features. Photos come out detailed and vibrant in both daylight and low light, and the zoom quality is especially impressive.
I also love the S Pen functionality for quick notes and productivity.
Samsung did a great job refining the design and software experience.
Everything feels premium, polished, and easy to use. This is easily one of the best smartphones I’ve owned, and I would highly recommend it to anyone looking for a powerful all-around device.
Galaxy AI has also been surprisingly useful for quick searches, writing assistance, and everyday tasks, making the phone feel even smarter and more convenient to use.
The camera system is one of my favorite features. Photos come out detailed and vibrant in both daylight and low light, and the zoom quality is especially impressive.
I also love the S Pen functionality for quick notes and productivity.
Samsung did a great job refining the design and software experience.
Everything feels premium, polished, and easy to use. This is easily one of the best smartphones I’ve owned, and I would highly recommend it to anyone looking for a powerful all-around device.
Value
5
Written by a customer while visiting Samsung US