Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8 out of 5
4.8
(12,290 Reviews)
Open Ratings Snapshot
Rating breakdown 12,290 reviews
5 Stars
10,778
4 Stars
1,224
3 Stars
179
2 Stars
43
1 Star
66
66%of customers recommend this product. 
(
80 out of 121
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5 out of 5
5
I really like the new privacy features.
on April 28, 2026
Posted by: SgtB0431
[This review was collected as part of a promotion.] I have really been enjoying the new privacy features of this new model. All of the advances of this phone have been so enjoyable.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
An amazing phone with amazing features.
on April 29, 2026
Posted by: AByrd423
[This review was collected as part of a promotion.] It has been 4 years since I have purchased a phone. I had the S22 ultra. And the transition was seamless. I also love the fact that it is double the storage of what I had previously. The newest feature of the privacy screen is one of the best features we've had in years. It helps when im reviewing important emails. I'm also new to the galaxy AI features. I did not use it as much with the s22 ultra, but it is a big help when studying or trying to solve a problem. I love how it breaks it down into terms or phrases that I can understand when studying. I can ask it a question and it will create a full chart of the topic at hand. It also does wonders when trying to edit photos. It ill remove an unnecessary item in the photo and place whatever is behind it. It left me highly impressed.This is a device that could last me for a few years.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 1, 2026
Hi there AByrd423, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are ecstatic to know how pleased you are with the enlarged storage capacity, Privacy Display, and ability to find information easily with your device. We have provided a link to an article to help you with the additional features of Galaxy AI. We have also shared a link to the Samsung Support Team to assist you further if any questions arise during your usage. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Form and function together at last!
on May 3, 2026
Posted by: Paddywhack
[This review was collected as part of a promotion.] Honestly speaking, this phone has completely surpassed any other phone I've ever held. Whether I'm making calls or simply scrolling through the internet, it's exceptionally fast, incredibly reliable, and just plain satisfying to use day in and day out! And the Galaxy AI is quite impressive!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 5, 2026
Hi there Paddywhack, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We are thrilled to hear that you are loving the amazing capabilities of your device, and finding it better than any phone you've ever had before. We hope you'll reach out to us in the future if any questions come up during your usage, or you would like to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone to have!!!!!
on May 3, 2026
Posted by: Jellys
[This review was collected as part of a promotion.] I love the feature that make me more excited to experiencing this new Galaxy S26 Ultra!!!!!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 6, 2026
Hey Jellys, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are so happy to hear that you are finding this device to exciting to use every day. We have provided a link to the complete manual to help you discover all of the amazing capabilities of your device including the new Privacy Display, and Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great all device with many useful features
on May 4, 2026
Posted by: G26Ultra
[This review was collected as part of a promotion.] My Galaxy S26 Ultra is awesome, it's got tons of features like a killer camera, great screen, powerful processor, and Google AI that can do so much. It's perfect for gaming, photography, streaming, and a bunch of other stuff. This is my first new Galaxy since the S6, and it's a huge upgrade!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 4, 2026
Hello there, thank you for taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We love hearing how awesome you are finding your new device, and that you feel it is loaded with amazing features, enhanced camera quality, and that you are loving your gaming. We would love to hear from you again in the future if you h ave questions, or wish to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great features, great quality, great camera
on May 11, 2026
Posted by: UltraGuy85
[This review was collected as part of a promotion.] The Galaxy S26 Ultra is the ultimate 2026 powerhouse, featuring a refined 7.9mm titanium design and a breathtaking 6.9-inch display. Its 200MP camera remains king, now bolstered by Horizontal Lock for cinematic stabilization and a Virtual Reflector for professional lighting. However, **Galaxy AI** is the true highlight. Features like Now Nudge provide proactive, contextual suggestions for your daily tasks, while Photo Assist enables complex image editing through simple voice commands. Powered by the Snapdragon 8 Elite Gen 5, the S26 Ultra isn't just a gadget—it’s an intuitive partner that anticipates your needs and protects your privacy. I use my setup for both my professional projects and gaming, so I’m focused on getting the most out of my S26 Ultra. I’ve started documenting my work with 'Before & After' photos to better demonstrate the quality and attention to detail I’m putting into every task.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 12, 2026
Hey UltraGuy85, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We love hearing how pleased you are with all of the amazing features and capabilities of your device, and that Galaxy AI is such a standout feature that helps you in so many ways during your day. We have provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Exactly what I was wanting
on May 11, 2026
Posted by: Argyle
[This review was collected as part of a promotion.] Love the s26 the Galaxy AI feature is awesome all of the new little intricacies make it so much more exciting
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 12, 2026
Hi there Argyle, thank you for your feedback on your Samsung Galaxy S26 Ultra with us. We love hearing how much you love your new device, and that you are finding so many different features you are enjoying exploring. We have provided a link to the complete manual to help you with all the details of your new device. We have also shared a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung galaxy s26 ultra does it better #1
on May 14, 2026
Posted by: Alfalfa brooklyn
from Brooklyn ny
Amazing phone very fast camera is awesome beautiful colors battery works all day performance is amazing fast display with privacy screen is good.Durability is strong plenty of storage memory.Also super fast charging.Its worth every dollar.I got a amazing deal in a trade in 👍 Samsung Galaxy s26 ultra 😀
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 14, 2026
Hey there Alfalfa brooklyn, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We couldn't be happier to hear how amazed you are with the capabilities and features available on your device, along with the durable design of your phone. We have provided a link to the Samsung Support Team for your convenience. These experts can assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
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