Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(12,288 Reviews)
Rating breakdown 12,288 reviews
5 Stars
10,777
4 Stars
1,224
3 Stars
179
2 Stars
42
1 Star
66
66%of customers recommend this product.
(
80 out of
121)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5
This is the best candy bar phone out today
on April 11, 2026
Posted by: Chrisphillips2302
[This review was collected as part of a promotion.] Samsung has done it again, all around great phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Heavy but great!
on April 11, 2026
Posted by: Cynthia
[This review was collected as part of a promotion.] It's a great phone, however it is a little on the heavy side. I was expecting it to be a little bit lighter, but instead it's heavier than I thought it was going to be. But it's a great phone, great features, the new gorilla Glass is great to avoid cracks and help better preserve my phone.
Galaxy AI is a great feature because I get instant, accurate information at my fingertips, not to mention it's so easy to voice commands, and that's especially helpful when I need to be hands-free.
Galaxy AI is a great feature because I get instant, accurate information at my fingertips, not to mention it's so easy to voice commands, and that's especially helpful when I need to be hands-free.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Edging from the 25
on April 11, 2026
Posted by: Wellatlantic
[This review was collected as part of a promotion.] This Samsung device exemplifies exceptional craftsmanship, maintaining the high standards we have come to expect from the company. The enhanced software represents a significant improvement over previous iterations, and the inclusion of a privacy screen is a highly valuable addition. The AI-powered writing assistance is flawlessly integrated. We highly recommend this upgrade for those seeking a more seamless experience and superior video and photographic capabilities.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Only had product less than 48 hours
on April 11, 2026
Posted by: Dakathx
[This review was collected as part of a promotion.] Smooth transition from older S22. I've have not started the Samsung AI it is next on my list of features to try out. So far I'm pleased with the ease of features and suggestions. As always happy with Samsung product.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not much of an upgrade from users perpective
on April 11, 2026
Posted by: MannyMI
from Michigan
I was hoping for MORE. Yes, Samsung updated the camera "a little" and the processor.... The screen privacy is a joke. I will never use it AI is mostly software based so I am not going to count this one. From an s25 ultra to the s26 if it wasn't for the trade in vlue I would not have purchase it There is no Wow with this phone at least for someone coming from an S25 Ultra. The only plus is the charging time providing you shed the additional money to buy a charger with the required capabilities.
Features
3
Performance
4
Design
2
Value
2
Response from Samsung USBy R&R Team, April 13, 2026
Hey MannyMI, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We completely understand how important it is to feel that your new device is a good investment in a enjoyable experience every day. We have provided links to resources to help you maximize your experience with your new device, align the settings to your preferences, and answer any questions you may have during your usage. Thank you for being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S26 Ultra – My Everyday Powerhouse
on April 11, 2026
Posted by: GalaxyLover
[This review was collected as part of a promotion.] I’ve been using the Samsung Galaxy S26 Ultra, and it’s completely transformed how I manage my day—from work to family life to downtime. It’s more than a phone; it’s my all-in-one productivity tool.
One of the biggest upgrades I’ve noticed is the battery life. It easily lasts me a full day (and more) even with heavy use—emails, calls, streaming, and photos—without constantly worrying about charging.
A standout feature is Galaxy AI. I use it to summarize emails, rewrite messages, and organize notes, which saves me so much time. What really impressed me is the Creative Studio—I can generate images and content just by describing what I need, which is both fun and incredibly useful.
For work, it keeps me efficient on the go—handling documents, multitasking, and staying connected. At home, I use it for scheduling, school support, and capturing moments. The camera quality is amazing—sharp, vibrant, and true-to-life.
When it’s time to relax, streaming and browsing feel smooth and immersive.
Overall, the Galaxy S26 Ultra fits seamlessly into every part of my life. It’s powerful, reliable, and genuinely makes my day easier.
One of the biggest upgrades I’ve noticed is the battery life. It easily lasts me a full day (and more) even with heavy use—emails, calls, streaming, and photos—without constantly worrying about charging.
A standout feature is Galaxy AI. I use it to summarize emails, rewrite messages, and organize notes, which saves me so much time. What really impressed me is the Creative Studio—I can generate images and content just by describing what I need, which is both fun and incredibly useful.
For work, it keeps me efficient on the go—handling documents, multitasking, and staying connected. At home, I use it for scheduling, school support, and capturing moments. The camera quality is amazing—sharp, vibrant, and true-to-life.
When it’s time to relax, streaming and browsing feel smooth and immersive.
Overall, the Galaxy S26 Ultra fits seamlessly into every part of my life. It’s powerful, reliable, and genuinely makes my day easier.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Daily powerhouse, but lacking the ultra charm
on April 11, 2026
Posted by: AGS1
from Arizona, USA
I have been using Samsung products for many years, originally with the galaxy note line, and now a few generations of the ultra series - 22, 24 and now 26. Don't get me wrong this phone is a powerhouse, the battery is better, the cameras are great, screen is very nice, it is nicely built/durable (after you get used to the massive camera bump) and I find the privacy display to be quite useful. I don't use the AI features as much but more and more a creeping into my daily workflow. The phone excels in everything that I need a phone to do, and I am sure for every person buying this phone, your experience will be the same. But it's the moments away from doing every day tasks well that make me miss my prior phones - the spark of "ultra" just seems to be gone.
Bluetooth S pen features have been the biggest missed component to this phone for me, especially coming from an S24. Experimental features seem to have been traded for stability and a more grounded experience, which is great again for daily use, but for me as someone who every now and again enjoys expanding the use of my expensive pocket computer this is noticeably absent in this device. This phone is very good, but to me it just isn't ultra anymore, and I hope newer generations bring back niche hardware features and breaks the mold more like the previous phones did, and truly provide something no other phone has (or at least just bring back the Bluetooth S pen features).
I still recommend buying it if you need a workhorse.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The last smartphone I will ever need..for a while.
on April 13, 2026
Posted by: Aria
from Springfield, Mo
By far the best phone I've ever had. I don't feel like I'll need a new one for a long time. The battery life is phenomenal. The AI features and privacy screen are game changers. The camera makes my selfies look how I see myself in the mirror and makes me feel way more confident. Well worth the upgrade over my 25fe. If you're on the fence don't hesitate.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US