Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(12,286 Reviews)
Rating breakdown 12,286 reviews
5 Stars
10,776
4 Stars
1,223
3 Stars
180
2 Stars
42
1 Star
65
66%of customers recommend this product.
(
80 out of
121)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5
I'm still waiting for my phone
on May 13, 2026
Posted by: Lillove
[This review was collected as part of a promotion.] The Galaxy AI is a very colorful qualification on its product it is a very conductive product and very speakable on the phone itself
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The ultimate AIl powered flagship experience
on May 14, 2026
Posted by: Bpineda
[This review was collected as part of a promotion.] The Samsung Galaxy S26 Ultra has completely transformed my daily workflow. The integration of Galaxy AI makes everything feel more intuitive, especially the new 'Now Nudge' feature that anticipates my needs throughout the day. I am particularly impressed with the Writing Assist tool, which helps me maintain a professional tone in all my communications.
The hardware is equally stunning. The built-in Privacy Display is a game-changer for working in public spaces, as it effectively keeps my screen private from side angles. The 200MP camera system, enhanced by the ProVisual Engine, delivers incredible low-light performance and clarity. Additionally, the Generative Photo Edit features within Galaxy AI allow me to perfect my photos effortlessly by removing unwanted objects or adjusting backgrounds with natural language prompts. This is undoubtedly the most advanced and capable smartphone I have ever used
The hardware is equally stunning. The built-in Privacy Display is a game-changer for working in public spaces, as it effectively keeps my screen private from side angles. The 200MP camera system, enhanced by the ProVisual Engine, delivers incredible low-light performance and clarity. Additionally, the Generative Photo Edit features within Galaxy AI allow me to perfect my photos effortlessly by removing unwanted objects or adjusting backgrounds with natural language prompts. This is undoubtedly the most advanced and capable smartphone I have ever used
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It's a excellent product
on May 15, 2026
Posted by: FantasticClassic
[This review was collected as part of a promotion.] Ai is a new innovative experience when discovering new ways of opening up your mind to new greater and effective experiences within the product or just getting to know your device and it's options and menu layouts. It's a professional feature included in Samsungs products and options amd I believe it's one of it's best features for all customers on a consumer level. It fits the needs of empowerment within its suitable creations of opportunities. Great product and excellent services.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Upgrading never felt like such an upgrade.
on May 16, 2026
Posted by: Daren868
[This review was collected as part of a promotion.] I’m upgrading from the S24, and I really enjoy the bigger screen with the new privacy display feature, which helps me to keep my usage private while at work or hanging out at night.
The long battery life gives me the confidence that I can make it throughout the day without having to tether myself to a charger. The phone is also quicker than any phone I’ve ever used and seems very intuitive.
The Galaxy AI features, such as Photo Assist and Audio Eraser, help me to take better pictures and videos which I can share with family and friends confidently. I’m now the family photographer lol.
The long battery life gives me the confidence that I can make it throughout the day without having to tether myself to a charger. The phone is also quicker than any phone I’ve ever used and seems very intuitive.
The Galaxy AI features, such as Photo Assist and Audio Eraser, help me to take better pictures and videos which I can share with family and friends confidently. I’m now the family photographer lol.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Everything on this phone is awesome.
on May 17, 2026
Posted by: Rdogg
from Tucson, Az
Love every feature on this phone, from privacy display to how fast the phone is.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
I like the new features added with AI
on May 26, 2026
Posted by: Lovemysamsung
[This review was collected as part of a promotion.] I enjoy all samsung products and I have.them throughout my home. The new additions to Galaxy AI helps to keep it new and convenient.
Value
3
Response from Samsung USBy R&R Team, May 27, 2026
Hi there Lovemysamsung, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We are pleased to hear that you are overall happy with the usage of your device. We have provided links to resources to help you maximize your experience, align the settings to your preferences, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I like the privacy screen
on May 31, 2026
Posted by: Volforlife
[This review was collected as part of a promotion.] The Galaxy AI is easy to use I use it to look up information all day.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the new features on this phone.
on June 6, 2026
Posted by: Crystal
[This review was collected as part of a promotion.] I really love using the Galaxy AI tools available for work, home life, and anything that I need. It makes life so much simpler.
Value
5
Written by a customer while visiting Samsung US