Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(12,279 Reviews)
Rating breakdown 12,279 reviews
5 Stars
10,772
4 Stars
1,220
3 Stars
180
2 Stars
42
1 Star
65
66%of customers recommend this product.
(
80 out of
121)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5
Great performance
on April 27, 2026
Posted by: BenIsASpud
[This review was collected as part of a promotion.] I use my phone mainly for quick photo and video editing. It performs very well and quickly. I'm still trying to figure out how to use the AI part but it's been a great device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on April 27, 2026
Posted by: Lovemyphone
[This review was collected as part of a promotion.] Great camera, easy to use ai to correct or erase items in the picture that you don't want. The phone has many great features, including the stylist to take notes for when I need to remember something. I really like the new privacy screen on the phone. No need to get the one on the screen protector.
I can turn on or off depending on my situation .
I can turn on or off depending on my situation .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung makes another great flagship phone!
on May 3, 2026
Posted by: GSbeacon
[This review was collected as part of a promotion.] After many years as a Samsung Galaxy user, first with the entry-level S line and then a Plus model, I finally decided to use my tax refund to buy the S26 Ultra. And what an upgrade it has been!
The screen resolution of 1440p was sorely missed, so it was great to finally have a phone with that resolution. And the Privacy display, configurable by app, is a reassuring feature that means I can still use a standard screen protector. (I'm hoping that the Maximum privacy setting can be configurable by app also, in a future update.)
The 1 TB of storage coupled with the 16 GB of RAM will mean that I have plenty of space and memory for the upcoming years to use the latest resource-intensive apps while programs continue running in the background.
The Samsung Notes app is great for turning my handwriting via stylus into text. How I muddled through by taking notes with thumbs-only apps is both mind-boggling and thankfully in the past, especially with the availability of Samsung Notes synchronization on other devices such as tablet and computer!
And the Galaxy AI capabilities help me refine my photos and videos, remove duplicates and unwanted artifacts (Enhance-X), and in the case of Bixby answer my questions from various sources on the internet.
Value
5
Response from Samsung USBy R&R Team, May 5, 2026
Hi GSbeacon, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are ecstatic to hear that you are loving the amazing enhancements of your device, and finding so many amazing features to use every day including Galaxy AI, the new Privacy Display, and the S Pen. We have provided a link to the Samsung Support Team for your convenience if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Best AI phone
on May 4, 2026
Posted by: SuperDear
[This review was collected as part of a promotion.] I switched from the S23 Ultra to the S26 Ultra. The app opening and system performance were over 200% faster than before. I really like having an AI system that helps with photo editing and translation. The S26 Ultra makes my life easier.
Value
5
Response from Samsung USBy R&R Team, May 5, 2026
Hey SuperDear, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We couldn't be happier to hear that you are seeing so many enhancements to your device, and that you are loving the addition of Galaxy AI. We hope you'll reach out to us again in the future if you have questions, or wish to provide further feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
This phone is easily customizable and reliable!
on May 4, 2026
Posted by: Mari03
[This review was collected as part of a promotion.] I love customizing the lock screen with pictures of my family and friends and not having to choose just one picture. The Galaxy AI is helpful when looking up clothes or shoes I like and finding something similar if not the same item and being able to buy it right away!
Value
5
Response from Samsung USBy R&R Team, May 5, 2026
Hi there Mari03, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We are so happy to hear how easy you are finding this device to customize to your preferences, and that Galaxy AI is such a great tool for many daily needs. We would love to hear from you again in the future if you have questions, or want to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Has done it again..First!!
on May 8, 2026
Posted by: OneTedd
[This review was collected as part of a promotion.] The new Galaxy Ai is a phenomenal improvement on past excellence and only being better! My favorite feature is the privacy modes and selection of apps is not only innovative but forward thinking in today's climate of safety sensitive information being pirated and misused this is a giant step in the right direction for privacy protection!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful product
on May 12, 2026
Posted by: JuicyPanda57
[This review was collected as part of a promotion.] The Galaxy AI has come such a long way. And it just gets better and better.
Value
5
Response from Samsung USBy R&R Team, May 13, 2026
Hey JuicyPanda57, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We love hearing how much you are loving the refined and added features of Galaxy AI on your device. We have provided a link to the full manual for your device to help you with the additional capabilities like the new Privacy Display. We have also shared a link to the Samsung Support Team to assist you if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
I'm still waiting for my phone
on May 13, 2026
Posted by: Lillove
[This review was collected as part of a promotion.] The Galaxy AI is a very colorful qualification on its product it is a very conductive product and very speakable on the phone itself
Value
5
Written by a customer while visiting Samsung US