Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8 out of 5
4.8
(12,279 Reviews)
Open Ratings Snapshot
Rating breakdown 12,279 reviews
5 Stars
10,772
4 Stars
1,220
3 Stars
180
2 Stars
42
1 Star
65
66%of customers recommend this product. 
(
80 out of 121
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5 out of 5
5
The product has great visual and audio effects
on April 3, 2026
Posted by: Ant2Strong
[This review was collected as part of a promotion.] Before even thinking of buying the device, I checked the specs the phone had included, especially the camera. The low aperture included in the phone and the night shot feature has allowed for some awesome night shots that past models hadn't allowed. Gaming was also another feature i was looking in for the phone and I was not left disappointed. High-end games all run smooth with little to no frame drops allowing for the full experience with no lagging problems. Overall, this phone is very versatile for every occasion providing outstanding screen visual, high-end speakers, top notch gaming specs, and with the help of ai, audio in videos is able to be boosted while background noise is able to be reduced. While for photos it allows you to remove unwanted people in the frame and even generate visuals in the frame
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great features and easy to adapt to
on April 13, 2026
Posted by: Ultra26
[This review was collected as part of a promotion.] The galaxy s26 ultra is the best phone ive ever had! The camera is amazing and I love the privacy screen being built into the phone! I use the Ai assistant to do a lot of tasks like setting alarms when I can't have my phone in hand!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love my galaxy ultra 26 and have always been
on April 19, 2026
Posted by: Mikej2all
[This review was collected as part of a promotion.] I enjoy it also just haven't master it yet so I will continue to work with it and use it more
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love this new phone
on April 19, 2026
Posted by: RathaBFishin
[This review was collected as part of a promotion.] The galaxy s26 ultra is super fast. I thought the games i played lagged until I got this new phone and now nothing lags at all. Love the detailed, sharp, crisp screen. Galaxy AI is good too. Can't go wrong with this phone.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S26 Ultra
on April 20, 2026
Posted by: Tommy2112
[This review was collected as part of a promotion.] The S26 ultra has meaningful AI that supports my work flow. It doesn't interrupt my process. The device performs well and takes great photos.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love itþttttttttt
on April 21, 2026
Posted by: Skburson
[This review was collected as part of a promotion.] Nice phone......
...... tyyyyyyyyyyyyhhgʻ
Good god
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
The fingerprint didn't work after you added screen
on April 23, 2026
Posted by: Yoi96
The fingerprint didn't work after you added screen protector.
You can't view your files on phone, but you can view it on your computer.
If it cannot recognize my fingerprint, I hope it will allow me to choose facial recognition instead.
Response from Samsung USBy R&R Team, April 24, 2026
Hi there Yoi96, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We know how disappointing it can be when your device is not operating as intended or expected. We have provided links to articles to help you with the fingerprint reader and resposiveness of your display. We have also shared a link to the Samsung Support Team to assist you further if you continue to experience this matter with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This phone is a very great product. I love it. I j
on April 27, 2026
Posted by: Bigdog
[This review was collected as part of a promotion.] Galaxy ai is very incredible. It works perfect. It's very nice to have. I loved my phone. Is very great. It's very fast. It streams really good. I get really fast internet battery lasts a long time. Just a really great phone period I would recommend it.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 27, 2026
Hey Bigdog, we appreciate your feedback on your Samsung Galaxy S26 Ultra. We are so happy to hear how pleased you are with the features of Galaxy AI, processing power, and battery life of your new device. Please, don't hesitate to reach out to us in the future any time you have questions, or want to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
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