Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(12,261 Reviews)
Rating breakdown 12,261 reviews
5 Stars
10,757
4 Stars
1,217
3 Stars
180
2 Stars
42
1 Star
65
66%of customers recommend this product.
(
80 out of
121)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
3
Pragmatic Perception:
on May 24, 2026
Posted by: Viable Pragmatist
A new owner ranking a product on the 5 suggested topics can only be based on advertisement, conjecture, or hype and not on the experience of demonstrated knowledge. Given my 4 years' experience with a Galaxy S22 Ultra that I would rank as an above average high-end device, the S26 is an exceptional improvement in most areas I individually value [but you may not].
Response from Samsung USBy R&R Team, May 26, 2026
Hello Viable Pragmatist, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are pleased to hear you are finding your new device to be a nice upgrade from your previous device. We have provided a link to the complete manual for your device to help you explore additional capabilities of your device, and best align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4
S26 ultra features to see
on May 25, 2026
Posted by: Jksch23
[This review was collected as part of a promotion.] Would like to see a better way to show all features phone can do and how to use it all.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This device is fantastic!
on May 31, 2026
Posted by: Nightengale
[This review was collected as part of a promotion.] I have had a great experience using this phone. The galaxy ai is fun when editing photos. The camera on the phone takes clear pictures. One of the best phones I have owned. Took a picture of the clouds to see how fantastic they are.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This phone overall is great.
on June 10, 2026
Posted by: Love2samsung
[This review was collected as part of a promotion.] I've been using the Samsung Galaxy since 2013 and been loving this model since then.
The camera quality is amazing, big part of why I keep getting this model.
The other thing that I loved with older model not this one so much is the pen.
The pen in the past has had better quality and one of the main things I loved was the feature to snap pictures with your pen.
Now they removed that feature and not only they did remove that but the pen it's flimsy, it seems that is made out of a cheap material.
Samsung had done great before specially with materials.
Overall the phone is amazing material as well, is just the pen that I don't think it matches the phone (the material, quality of the pen)
The camera quality is amazing, big part of why I keep getting this model.
The other thing that I loved with older model not this one so much is the pen.
The pen in the past has had better quality and one of the main things I loved was the feature to snap pictures with your pen.
Now they removed that feature and not only they did remove that but the pen it's flimsy, it seems that is made out of a cheap material.
Samsung had done great before specially with materials.
Overall the phone is amazing material as well, is just the pen that I don't think it matches the phone (the material, quality of the pen)
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Just an awesome phone. Always improving.
on June 12, 2026
Posted by: Hammer
One fully loaded and always ready to go. I love this series.
Written by a customer while visiting Samsung US
Customer Rating
5
This product is awesome
on June 14, 2026
Posted by: Nana1994
[This review was collected as part of a promotion.] This product has great camera quality. Screen is hugh, clear and private. I can make stickers from photo in my gallery.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
With smart switch was really easy to transfer all
on June 14, 2026
Posted by: Kelly20
[This review was collected as part of a promotion.] With smart switch was really easy to transfer all info from my old phone to the new one even no removing the chip since new S26Ultra have an option for esim that make it simple
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Pretty good, I guess
on March 14, 2026
Posted by: Greenman
[This review was collected as part of a promotion.] Pretty good, but after a week now, I don't feel any difference from my s23 ultra. Sure it has galaxy AI, but what is that even. Sure is shiny!
Value
3
Response from Samsung USBy R&R Team, March 15, 2026
Hi Greenman, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are happy to hear that you are finding good features and functionality with your new device. We know it can take time to fully explore the capabilities of Galaxy AI and integrate them in to your usage. We have provided a link to the complete manual to help you explore your new device and align the settings to your preferences. We have also provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US