Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(12,261 Reviews)
Rating breakdown 12,261 reviews
5 Stars
10,755
4 Stars
1,217
3 Stars
181
2 Stars
42
1 Star
66
66%of customers recommend this product.
(
80 out of
122)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5
Great so far!
on April 24, 2026
Posted by: SwaggyD
[This review was collected as part of a promotion.] Previously, I was using an s23 ultra which I thought was exceptional in every aspect. The new model is noticeably faster & using the pen for emails & quick notes makes everything easy. One thing i will say is the galaxy Ai has definitely been ramped up a bit, offering a lot of different features.
Value
5
Response from Samsung USBy R&R Team, April 24, 2026
Hi there SwaggyD, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are so happy to hear that you are finding your upgraded device to be such a wonderful experience for your usage with the enhanced speeds, S Pen capabilities, and Galaxy AI. We have provided a link to the Samsung Support Team to assist you any time you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on May 3, 2026
Posted by: Enjoy2daBest
[This review was collected as part of a promotion.] Great phone, super fast and great AI as an added bonus. I recommend buying the Samsung Galaxy S26 Ultra.
Value
5
Response from Samsung USBy R&R Team, May 5, 2026
Hi Enjoy2daBest, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are so pleased to hear that you are enjoying the usage of your new device, and finding Galaxy AI a helpful addition to your day. We have shared a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
The phone is excellent.
on May 15, 2026
Posted by: Pollonus
[This review was collected as part of a promotion.] One thing I like about the phone is the camera . The camera was the main thing I wanted to get. Also the AI takes a little bit to get to know but it didn't work that great. But the one thing I like about it everything is grouped perfectly. There are some issues like for example like when I'm trying to find things or group them or the browsers I'm still learning how to act being allowed to use things on the browsers. But I can't complain at all I'm still waiting to see if there's any issues so far no issues. Well there is one thing the The Pen stylus is kind of complicated and moves around really rapidly I'm still trying to figure out how to do a signature. But I'll find out
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love how secure and quick everything is yall are
on May 17, 2026
Posted by: Peewee
[This review was collected as part of a promotion.] I love how the new ai generated explains and directs me to everything and how quick it is to log in to thing with the passkey
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Love you so
on June 12, 2026
Posted by: Therapist
Love you too sweetheart and hope you're having fun
Features
4
Performance
2
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on April 1, 2026
Posted by: Phil13
[This review was collected as part of a promotion.] This is my second galaxy ultra and I absolutely love it. Samsung is on top of it with features including the built in privacy screen and the incredible zoom on the camera. I will admit I have been resistant to AI but Galaxy AI has been super helpful in some of my more obscure searches and my AI assistant, Bixby, is great when I don't even know what it is I need. I love the ultra series and only replaced my old one after 4 years when I could no longer easily charge it. It worked perfectly otherwise and I probably would have kept it even longer.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Too Fragile
on May 25, 2026
Posted by: ImtiredofSamsung
[This review was collected as part of a promotion.] Extremely fragile and too expensive. Buy a chinese phone instead
Value
1
Response from Samsung USBy R&R Team, May 26, 2026
Hello there, thank you for taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We know how important your device is to you for a range of daily tasks, and wanting to feel confident in the reliability of your device. If you have experienced frustrations with the durability of your device, we have provided a link to the Samsung Support Team and your warranty information to work towards a resolution. We have also provided a link to the complete manual to help you discover the full capabilities of your device, and align the settings to your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
1
Same as always
on May 13, 2026
Posted by: Gamer god
Its rhe same phone, just had new preloaded apps. Same as the 25 and the 24
Features
1
Performance
1
Design
1
Response from Samsung USBy R&R Team, May 13, 2026
Hi there Gamer god, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We know it can take time to fully explore the enhanced capabilities of your new device, and align the settings to your preferences. We have provided links to articles to help you with the features of your device including Galaxy AI and the usage of the S Pen. We have also shared a link to the complete manual to help you with new features like the Privacy Display and horizontal lock. We have lastly, provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US