Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(12,261 Reviews)
Rating breakdown 12,261 reviews
5 Stars
10,755
4 Stars
1,217
3 Stars
181
2 Stars
42
1 Star
66
66%of customers recommend this product.
(
80 out of
122)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
1
Nit worth the money
on May 6, 2026
Posted by: Censored customer
Phone sucks! Eliminated headphones jack,forcing you to buy ear buds that cause cancer, no way too easily take a screenshot because the buttons are on the same side! Tons of useless apps that I'll never use!
Will update when I can't find other things I can't do!
Will update when I can't find other things I can't do!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, May 7, 2026
Hello there, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We understand our customers have different preferences for using their chosen device. If you are wanting to use wired headphones with your device, we have provided a link to the Samsung Support Team to help you with the steps you would need to take, and accessories you would need to accomplish this experience. We have also shared a link to the complete manual to help you with the hand swipe gesture you can use to capture a screenshot without the buttons, and help you best align the settings of your device to your preferences. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
It's definitely Blue!
on March 12, 2026
Posted by: Purple Professional
from Fort Worth, TX
Enough said, I sent it back! Beware purple lovers!
Response from Samsung USBy R&R Team, March 13, 2026
Hi there Purple Professional, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We understand that it can be disappointing when you are expecting a certain appearance on your device that is not met when you first see your new phone. We do recommend protective cases on all devices and this can be a way to help you acheive the appearance you are looking for to express your personal sense of style. Please, reach out to us again any time you have questions, or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on March 31, 2026
Posted by: Scorpiomuva89
[This review was collected as part of a promotion.] I love this phone it's photos are amazing, it's sleek and very fast. I love the privacy screen built in instead of having to purchase one it's really fast as well. My only negative is the buttons on the side stick a lot thats the reason for 4 stars
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Really love the features don't understand the pen
on June 14, 2026
Posted by: FatherBanana
[This review was collected as part of a promotion.] The Galaxy AI is not as helpful as I would have expected but, it is still a great concept. I have other Ai programs I use on my phone but overall I am happy with it. The battery life is great. I just really don't understand the point of the pen. I guess maybe it could some people but I have absolutely zero use for it and it doesn't make anything easier to click on nor taking notes unless you can somehow write tiny, tiny words. It is kind of fun to color but overall, I think Samsung should stop putting the pen in ultra versions, it collects dust and the cases made for it just kind of suck as they cannot completely wrap around the phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
I should have kept my s24 ultra
on March 13, 2026
Posted by: Cleveland561
[This review was collected as part of a promotion.] I was so excited about the s26 ultra. The battery in this new phone, it does not hold up all day even with the same settings.I had in my s24 ultra. They removed all of the functions of the spen the bluetooth so you can't control your camera anymore. The cameras are a lot better, a lot clearer. M the AI is completely up-to-date but I need a battery that can last me full day.
Value
2
Response from Samsung USBy R&R Team, March 13, 2026
Hello Cleveland561, thank you for taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We know how important the lasting battery life of your device is to you. Your device is designed to learn your consumption habits over a short period of usage, and adjust automatically to maximize the battery life. This process is helped along by letting the battery run rather than being connected to power for prolonged periods of time during the day. We have provided links to troubleshooting guides to assist you in maximizing the battery life manually if your battery does not adjust as intended. We have also shared a link to an article to help you with the redesigned S Pen features available on your device. Lastly, we have provided a link to the Samsung Support Team to assist you if you continue to experience frustrations or you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The Best Phone Money Can Buy
on April 5, 2026
Posted by: JasO248
[This review was collected as part of a promotion.] Amazing Performance.
The video capturing especially if u dive into the PRO settings.
The Ai image editing (text to image) is unlimited.
The colors look more vivid.
It feels premium more than the S25 Ultra.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The S26 Ultra has great features like Galaxy AI.
on April 23, 2026
Posted by: ScottytooHotty
[This review was collected as part of a promotion.] The S26 Ultra is a fantastic phone that can be used for productivity, streaming movies, paying bills, etc.
Value
4
Response from Samsung USBy R&R Team, April 23, 2026
Hello there, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We are so pleased to hear that you are finding your device a wonderful tool for so many daily needs and hobbies. We have provided a link to the complete manual for your device to assist you with additional features like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if any questions arise during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product always impresses
on April 23, 2026
Posted by: Jackpharaoh
[This review was collected as part of a promotion.] I’ve been daily driving the S26 Ultra for a few weeks now, and while it looks familiar, the "under the hood" changes are where it shines. The Snapdragon 8 Elite Gen 5 is predictably a monster—gaming is buttery smooth and I haven’t seen it throttle once.
The Standout Feature: The Flex Magic Pixel (Privacy Display) is actually useful. Being able to toggle a button so the person next to me on the train can't snoop on my emails is a game-changer.
Camera: The wider f/1.4 aperture on the main sensor is a huge leap for Nightography. I’m getting much cleaner shots in dim bars compared to last year's S25.
The Catch: Charging is up to 60W now (finally!), but the battery size is still stuck at 5,000 mAh. It’ll get you through a day easily, but don't expect two.
Rating: 8.5/10. It’s the ultimate "safe" flagship.
The Standout Feature: The Flex Magic Pixel (Privacy Display) is actually useful. Being able to toggle a button so the person next to me on the train can't snoop on my emails is a game-changer.
Camera: The wider f/1.4 aperture on the main sensor is a huge leap for Nightography. I’m getting much cleaner shots in dim bars compared to last year's S25.
The Catch: Charging is up to 60W now (finally!), but the battery size is still stuck at 5,000 mAh. It’ll get you through a day easily, but don't expect two.
Rating: 8.5/10. It’s the ultimate "safe" flagship.
Value
5
Response from Samsung USBy R&R Team, April 23, 2026
Hello Jackpharaoh, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We love hearing how much you are enjoying the upgraded processing power, new Privacy Display, and amazing camera features. We hope you'll reach out to us again in the future if you ever have questions, or wish to provide additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US