Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(12,261 Reviews)
Rating breakdown 12,261 reviews
5 Stars
10,755
4 Stars
1,217
3 Stars
181
2 Stars
42
1 Star
66
66%of customers recommend this product.
(
80 out of
122)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5
Works perfevt lovebmy phone
on June 7, 2026
Posted by: Peuanita
[This review was collected as part of a promotion.] I love my phone it works perfect I would recomemd it fir everyone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!
on June 7, 2026
Posted by: EverythingMobile
[This review was collected as part of a promotion.] When I hold the Galaxy S26 Ultra I have premium feeling. The phone is just great! Very responsive, it seems everything is just flying. Started using Bixby and Galaxy AI features to control the phone with my voice and it is great. Overall great experience. I wonder now what it would be to have the Galaxy Fold.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product is fine not exceptional.
on June 9, 2026
Posted by: Stepup
[This review was collected as part of a promotion.] The phone is fine in too many ways. Lots of hidden features. Options that have to be unlocked, not already applied. You have to dig in and unlock things like better camera features. Why not have already set. I you like thinking your are discovering some top secret settings. Then this phone is for you. If your phone doesn't die as you seek this options. Battery life is not great if you use your phone a lot .
It does process well.
It does process well.
Value
3
Response from Samsung USBy R&R Team, June 9, 2026
Hi there Stepup, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We completely understand that upgrading to a new device can come with a learning curve and cause frustration as you work to align the setting options to your preferences. We have provided links to resources to help you maximize the battery life, discover the features of Galaxy AI, and different camera settings. We have also provided a link to the complete manual to help you with the different setting options. Lastly, we have provided a link to the Samsung Support Team to assist you if you continue to experience frustrations with the battery, or you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
I absolutely love everything about it and the pics
on June 9, 2026
Posted by: Jessica
[This review was collected as part of a promotion.] I love the way everything about my Galaxy S26 Ultra. The size the camera just t perfect
Value
5
Response from Samsung USBy R&R Team, June 9, 2026
Hey Jessica, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We love hearing how much you love all of the amazing capabilities and features available on your device, and that you are loving the usage of the camera every day. We have shared a link to the Samsung Support Team for your convenience. These experts can assist you any time you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
One of the most amazing devices yet.
on June 9, 2026
Posted by: Kikin69
[This review was collected as part of a promotion.] I changed my two S23 devices and it was the best decision I ever made. The S26 Ultra is another level in advanced technology and features. Its AI is spectacular, you can do anything you want with editing photos and videos. Its speed is super and it brings more features that make your life easier. My experience can say that it has been 100% positive. Another thing is the battery charging speed is super fast. Now I enjoy my device to the fullest. Review: From the Galaxy S23 to the S26 Ultra – Was it Worth the Upgrade? (My 100% Honest Experience)
Trading in my two S23 devices for the new Samsung Galaxy S26 Ultra has been, without a doubt, the best tech decision I have ever made. After putting it to the test, I can confidently say that my experience has been 100% positive. This generational leap isn't just a minor update; it takes performance and convenience to a whole new level.
🚀 What Stands Out the Most in Daily Use
Mind-Blowing Speed: The processor is an absolute beast. The phone flies through tasks instantly, no matter how many apps you have open or how heavy the workload is. The fluid performance is next-level.
Spectacular AI Features: Galaxy AI is incredible. The photo and video editing tools feel like magic—you can erase objects, extend backgrounds, and enhance shots in seconds like a total professional.
Super Fast Charging & Battery: This is a massive quality-of-life upgrade. The battery charging speed is blazing fast now.
Trading in my two S23 devices for the new Samsung Galaxy S26 Ultra has been, without a doubt, the best tech decision I have ever made. After putting it to the test, I can confidently say that my experience has been 100% positive. This generational leap isn't just a minor update; it takes performance and convenience to a whole new level.
🚀 What Stands Out the Most in Daily Use
Mind-Blowing Speed: The processor is an absolute beast. The phone flies through tasks instantly, no matter how many apps you have open or how heavy the workload is. The fluid performance is next-level.
Spectacular AI Features: Galaxy AI is incredible. The photo and video editing tools feel like magic—you can erase objects, extend backgrounds, and enhance shots in seconds like a total professional.
Super Fast Charging & Battery: This is a massive quality-of-life upgrade. The battery charging speed is blazing fast now.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S26 ULTRA is THE must have device of 2026
on June 11, 2026
Posted by: Twinsmommy2010
[This review was collected as part of a promotion.] I upgraded to a Samsung Galaxy S26 Ultra about a month ago, and once again Samsung did not disappoint. This device is a must-have for my business, for my family, and just my everyday on the go functions. I rely on Samsung Ai to help complete tasks while I am busy driving, doing paperwork at the end of a busy day, or to dictate notes I don't want to forget while I'm busy. This device has all the features I could ask for and then some. The Stylus is probably my favorite upgrade on this device. I fill out a lof of forms, and this has been super helpful to accomplish what I need done. Samsung AI answers my questions, and will even have full conversations with me. I absolutely love this device, and I am glad I upgraded.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
love the privacy display options and all the ai
on June 11, 2026
Posted by: MagicShroom23
[This review was collected as part of a promotion.] love the ai features like canceling background noise removing people in pictures and translations to phone calls
Value
5
Response from Samsung USBy R&R Team, June 12, 2026
Hello there, thank you for your feedback on your Samsung Galaxy S26 Ultra. We love hearing that you are finding your device to be so amazing and that Galaxy AI has been helpful for a range of daily tasks. We have shared a link to the Samsung Support Team to assist you if you have questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
it's a shame they didn't improve cameras.
on March 13, 2026
Posted by: dobetterysammy
[This review was collected as part of a promotion.] I'm dissatisfied with samsung the cameras are a joke and dont look any better than previous generations. save your money and don't buy the s26 ultra.
Value
1
Response from Samsung USBy R&R Team, March 13, 2026
Hello there, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We completely understand how disappointing it can be when you have a new device that is not meeting your expectations. We have provided a link to an article to help you capture the best possible photos and videos with your device, and to the complete manual to help you discover the ways Galaxy AI can help you edit and play your photos and videos like never before. We would love to hear from you again in the future if you have additional feedback on features you would like to see in future generations of devices. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US