Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(12,252 Reviews)
Rating breakdown 12,252 reviews
5 Stars
10,750
4 Stars
1,214
3 Stars
181
2 Stars
42
1 Star
65
66%of customers recommend this product.
(
80 out of
121)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
2
Decent
on May 27, 2026
Posted by: David
Phone has been working great until now, this last update has made it miserable cant load videos, camera, photos, Home background goes black, takes a pause between opening apps please fix.
Response from Samsung USBy R&R Team, May 28, 2026
Hi David, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We completely understand how frustrating it is when your device is not operating as intended or expected. We have provided a link to an article to help you adjust the refresh rate for higher for faster speeds. We have also provided a link to the Samsung Support Team to assist you with the other instances of software operation you mention experiencing. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
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How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Really love the features don't understand the pen
on June 14, 2026
Posted by: FatherBanana
[This review was collected as part of a promotion.] The Galaxy AI is not as helpful as I would have expected but, it is still a great concept. I have other Ai programs I use on my phone but overall I am happy with it. The battery life is great. I just really don't understand the point of the pen. I guess maybe it could some people but I have absolutely zero use for it and it doesn't make anything easier to click on nor taking notes unless you can somehow write tiny, tiny words. It is kind of fun to color but overall, I think Samsung should stop putting the pen in ultra versions, it collects dust and the cases made for it just kind of suck as they cannot completely wrap around the phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great upgrade from s22 ultra
on March 12, 2026
Posted by: Hateupgrading
[This review was collected as part of a promotion.] Upgrading from S22 ultra. So far very happy. I had no idea what i had been missing through the year. I have been using for 3 days so far and have not had to charge yet plus this phone is so much faster. I had watched a video on YouTube comparing the speeds which showed the speeds were not going to be much faster but holy smokes it is like night and day! Everything just runs so much smoother. And Samsung has smartswitch down at this point to which is so helpful switching phones. I am just starting to use Galaxy AI. So fun and educational!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Stilus non vork
on March 12, 2026
Posted by: Slavik
[This review was collected as part of a promotion.] Phone not good stilus non work, big problem for me
Value
1
Response from Samsung USBy R&R Team, March 13, 2026
Hello Slavik, thank you for sharing your experience of your Samsung Galaxy S26 Ultra. We know how frustrating it is when your new device is not operating as intended or expected. We have provided a link to an article to help you with the new S Pen features available on your device. We have also shared a link to the Samsung Support Team to assist you further if your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
This product is awesome
on March 14, 2026
Posted by: Lovelysung
[This review was collected as part of a promotion.] This phone is great it does way more than most phones i don't have to struggleno more with other phones not being as fast or convenient to use whilst also utilizingthe amazing ai features i cant it do anything and it will don it one of the best Samsung devices on the market today
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Well designed.
on March 17, 2026
Posted by: GRFRIZZELL
[This review was collected as part of a promotion.] I like the overall design but I would like the case to be less slick,maybe with a texture added to edge and/or back. I'm a senior citizen and my grip has gotten weaker, also my finger tips are slick and will not hold well. I use the AI search most of the time because it remembers and draws off the previous conversation. I like the privacy screen because I'm around kids who like to try an take phone to play games.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Obsessed it!
on March 21, 2026
Posted by: Juls19
[This review was collected as part of a promotion.] Honestly, I really love the Samsung S26 Ultra, especially because of all its AI features. They’re not just there for show — I genuinely feel like they help me in my day-to-day life. It makes it so much easier to stay organized, save time, and get things done faster without constantly switching between apps. For anyone who values productivity, it becomes a really useful tool.
Another thing I’m obsessed with is the camera. The stability is just amazing. Videos come out super smooth, even when you’re moving, and that makes a huge difference. On top of that, the overall quality is incredible, both for photos and videos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Greatest all in one package so far!
on March 24, 2026
Posted by: Jeffro
[This review was collected as part of a promotion.] This is my 5th Galaxy device and this is the best overall by far. It has taken everything great and put it all in one package.
Then add "Galaxy AI" to the package and you just cant beat it!
Then add "Galaxy AI" to the package and you just cant beat it!
Value
5
Written by a customer while visiting Samsung US