Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(12,250 Reviews)
Rating breakdown 12,250 reviews
5 Stars
10,748
4 Stars
1,214
3 Stars
181
2 Stars
42
1 Star
65
66%of customers recommend this product.
(
80 out of
121)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
1
Voice to Text Button Still Out of Reach
on March 22, 2026
Posted by: J951
The new S26 Ultra continues to have the voice to text button on the left side of the keyboard, which is awkward considering most users are right handed and I use it all the time.
Features
1
Performance
3
Design
1
Value
3
Response from Samsung USBy R&R Team, March 23, 2026
Hey J951, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We completely understand how frustrating it can be when a feature you use quite often is not as convenient for your usage as it has been in the past, and that it can take time to adjust the way you may be holding your device, or the accessories that can further enhance your experience. We have provided a link to an article to help you with the S Pen features available on your device that may better align to your usage. We have also provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Samsung Support
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Samsung Community
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Facebook
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Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1
Screen is worse, same ram, no big upgrade
on April 30, 2026
Posted by: Baba007
[This review was collected as part of a promotion.] What can I can l say that's positive?
Ram is faster but not increased.
Screen is the same(ish) but worse, unless the use the new privacy filter (worsens quality).
S-Pen has no Bluetooth and is only 1-sided. Harder to get out and put back in.
Rounded edges feel better in the hand.
Upgrade options are worse than before.
Screen is the same(ish) but worse, unless the use the new privacy filter (worsens quality).
S-Pen has no Bluetooth and is only 1-sided. Harder to get out and put back in.
Rounded edges feel better in the hand.
Upgrade options are worse than before.
Privacy screen requires specific screen protectors that are MUCH more likely to scratch.
No noticable increase in speed during games or movies.
Value
1
Response from Samsung USBy R&R Team, May 1, 2026
Hello Baba007, thank you for your feedback on your Samsung Galaxy S26 Ultra. We know how frustrating it can be when your device is not meeting your expectations in enhanced features. We have provided links to articles to help you with the new S Pen features, and adjust the refresh rate for more seamless gaming and streaming. We have also provided a link to the complete manual to assist you further with different setting options for the display to help you enable the new Privacy Display settings for specific apps or notifications to help you have the best of both worlds with this setting. We have lastly, provided a link to the Samsung Support Team if you have questions about accessories for added durability, or believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
some things can only be controlled by watch
on May 4, 2026
Posted by: cat person
from idaho
bought this phone for large screen and camera capabilities. the main downside that makes me think about changing to different company is that Samsung now has all smart things going to the Samsung watch. I can no longer control or adjust settings for things like buds or smart items in my home (like my thermostat) from my phone.
1. not everyone has a smart phone
2 not everyone wears their smart phone at all times
3 if you have a medical eye condition (like I do) doing things on the smaller screen of the watch is a
nightmare. i bought the larger screen phone for a reason.
What were you thinking???
1. not everyone has a smart phone
2 not everyone wears their smart phone at all times
3 if you have a medical eye condition (like I do) doing things on the smaller screen of the watch is a
nightmare. i bought the larger screen phone for a reason.
What were you thinking???
Response from Samsung USBy R&R Team, May 4, 2026
Hello Cat person, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We know how important specific usage of your device is to you every day, and we would love to help you customize your device to your needs. We have provided a link to the complete manual for your device, where you can also find the manual for your earbuds to discover how you can use your device to control the audio settings and usage of your earbuds. Without knowing what thermostat you may be using, there may also be an app you may need to download from the Play Store. We have provided a link to the Samsung Support Team to assist you if you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The best galaxy yet!
on March 11, 2026
Posted by: Kain99
[This review was collected as part of a promotion.] As someone who has owned every galaxy flagship, I have to say the S26 Ultra is the best galaxy yet! It's so light and comfortable to hold and easily the smoothest experience I've had. There's nothing the phone can't handle and with all the new Galaxy AI features there's alot of fun to be had! The battery now lasts longer which is amazing and speaks volumes for the phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone of the year
on March 13, 2026
Posted by: Glytch
[This review was collected as part of a promotion.] The S26 Ultra is easily the best phone I've ever used. The privacy screen is one of the best features of this with no annoying glass cover on the screen or anything like that. In the AI age I have to say galaxy AI is integrated so well that it doesn't feel out of place or clunky, it just works and only when you want it. Fantastic phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy ai are truly revolutionary
on March 24, 2026
Posted by: MrEDude
[This review was collected as part of a promotion.] I love the feel of this phone, it's solid! The processor is stupid fast and I love all of the Galaxy AI features that come right out of the box. My favorite is the photo AI generator that is built right into the Gallery app!
I also game on the phone and there is 0 lag from what I have experienced so far.
The camera is excellent quality, I just wish that it showed what per detail while zoomed in but other than that, no complaints.
I love this phone and I highly recommend it.
I also game on the phone and there is 0 lag from what I have experienced so far.
The camera is excellent quality, I just wish that it showed what per detail while zoomed in but other than that, no complaints.
I love this phone and I highly recommend it.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S26 ULTRA. !!!!
on April 5, 2026
Posted by: PhoneInEachHand
[This review was collected as part of a promotion.] All the new AI features save me time and effort. The streaming is fast. The games are crisp and smooth! This phone is a game changer! Best move I have made in a long time!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Best Samsung galaxy yet!
on April 8, 2026
Posted by: Coty84
[This review was collected as part of a promotion.] Love the new S26 ultra. I use the phone more than any other Samsung I've owned, thanks to the ease of galaxy Ai and all the other amazing features the phone has. I highly recommend it to anyone. Great job Samsung!
Value
4
Written by a customer while visiting Samsung US