Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(12,250 Reviews)
Rating breakdown 12,250 reviews
5 Stars
10,748
4 Stars
1,214
3 Stars
181
2 Stars
42
1 Star
65
66%of customers recommend this product.
(
80 out of
121)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
4
Really love the features don't understand the pen
on June 14, 2026
Posted by: FatherBanana
[This review was collected as part of a promotion.] The Galaxy AI is not as helpful as I would have expected but, it is still a great concept. I have other Ai programs I use on my phone but overall I am happy with it. The battery life is great. I just really don't understand the point of the pen. I guess maybe it could some people but I have absolutely zero use for it and it doesn't make anything easier to click on nor taking notes unless you can somehow write tiny, tiny words. It is kind of fun to color but overall, I think Samsung should stop putting the pen in ultra versions, it collects dust and the cases made for it just kind of suck as they cannot completely wrap around the phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Review of s26 ultra
on March 21, 2026
Posted by: Dobetter
[This review was collected as part of a promotion.] I have a lot of problems with the Samsung Galaxy s26 Ultra if I try to watch a video it will constantly try to put itself to sleep if I'm not watching a video and just set it down it stays on. Bigsby is a joke. With the galaxy AI I can't register my voice because all It keeps saying is did not recognize. So Bixby just turns on and off randomly but never answers to my voice when I say the wake up phrase. Speak into the microphone and then read what it writes afterwards most of the time is nowhere near what I said. And for having 12 gigs of RAM this thing is slow or it could just be the processor or everything about the phone that makes it slow. And yes I have it switched on to where it's not supposed to turn off or go to sleep while you're watching it a lot of the apps are buggy. I would like to play some games on it but I'm not even going to try because it probably just make it crash way too much for it. So far I've only had a week but I'm not too happy with it it would be nice if this review mattered somehow but I know you guys are just going to look at it shrug it off and start worrying more about your pockets again, and to be honest I should have stuck with my last Galaxy phone too late now.
Value
1
Response from Samsung USBy R&R Team, March 22, 2026
Hello Dobetter, thank you for your feedback on your Samsung Galaxy S26 Ultra. We know how frustrating it is when you have a new device that is not functioning as intended or expected. We have provided links to articles to help you maximize the speed of your device and responsiveness of your display. We have also provided links to the Samsung Support Team and your warranty information to help you work towards a resolution for the voice recognition and features that are not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
The product did not hold a charge/defective
on March 7, 2026
Posted by: Unhappy
[This review was collected as part of a promotion.] Worst experience with Samsung! I always have had a positive experience, except on this purchase. The phone lasted me less than 24hrs. I charged it overnight and it only charged to 70 percent, in less than 2 hrs the battery was down to 20 percent. The whole time the phone is overheating, hot to the touch. I called to get the issue resolved, worst options given to solve issue/ nothing was resolved. Returned item. The phone is so expensive, not worth the headache.
Value
1
Response from Samsung USBy R&R Team, March 9, 2026
Hello there, thank you for taking time out of your day to share your experience of your new Samsung Galaxy S26 Ultra with us. We know how disappointing it can be when your device is not meeting your expectations. The battery is designed to learn your consumption habits after a short period of time and maximize automatically and may seem to not last initally as this process unfolds. We have provided links to articles to help you maximize the battery life of your device manually. We have also provided a link to a troubleshooting guide we have available to keep the optimal temperature of your device. Lastly, we have provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing speed great quality when taking pictures!!
on May 17, 2026
Posted by: Eddiezero
[This review was collected as part of a promotion.] Great device I love using it. Enjoy using this device daily
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Thoughts for the future
on March 30, 2026
Posted by: Jackofalltrades
from Springfield, Mo
It's a great phone super nice but I really wish they would offer thier high end phone with a more durable option... like no s pen so it could be more water an dust proof for the people that work in a more out of the box environment an more prone to dropping while in the field. I crawl around under houses in rafters, I get dirty but enjoy my phone an its camera quality but they could offer a more work force vs business version of the ultra.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love the new s26 ultra!
on April 12, 2026
Posted by: Samsung421
[This review was collected as part of a promotion.] Very satisfied with my new s26 Ultra phone. The battery lasts so much longer. Have tried switching to other brands and always come back to Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best battery life in years!
on April 23, 2026
Posted by: Karlyz
[This review was collected as part of a promotion.] This amazing phone has Galaxy AI, takes beautiful photos, and has a battery that Truly will last all day!! I've owned Samsung phones for years and trade up to the new largest one every year. For the first time in years, I'm not charging my phone partway through my day. Thank you Samsung!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Galaxy Ultra I've had so far
on April 26, 2026
Posted by: JayIFA
[This review was collected as part of a promotion.] Coming from an S24 Ultra, the bar was set pretty high for this phone. I've been a long time Samsung owner since the S5, and this will hopefully be one of many more to come. While I'd love to see even more improvement from the camera hardware and software, I'm hopeful that the future updates will improve my picture quality even further. Otherwise, everything is by far the best in class, and Galaxy AI implements features in a clean and well optimized way. This phone actually has meaningful and useful upgrades, and I'm excited to see what's next!
Value
5
Written by a customer while visiting Samsung US