Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(12,250 Reviews)
Rating breakdown 12,250 reviews
5 Stars
10,748
4 Stars
1,214
3 Stars
181
2 Stars
42
1 Star
65
66%of customers recommend this product.
(
80 out of
121)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5
Good review
on April 30, 2026
Posted by: Idk234t9w
[This review was collected as part of a promotion.] Galaxy Ai, The Samsung S26 Ultra feels premium from the moment you pick it up. The display is stunning, performance is effortlessly fast, and the cameras are excellent in almost every situation. It’s expensive, but it delivers a true flagship experience.
I’d describe the Samsung S26 Ultra as powerful, polished, and a little overkill in the best way. It handles everything smoothly, takes impressive photos, and feels like a phone built for people who want the absolute best.
The S26 Ultra is one of those phones that makes it hard to go back to anything else. The screen is beautiful, the battery is dependable, and the overall experience feels refined and fast, even if the price is hard to justify.
Samsung’s S26 Ultra is a serious upgrade for anyone who values camera quality, speed, and a big gorgeous display. It doesn’t feel cheap or flashy for the sake of it — it just feels complete.
I’d describe the Samsung S26 Ultra as powerful, polished, and a little overkill in the best way. It handles everything smoothly, takes impressive photos, and feels like a phone built for people who want the absolute best.
The S26 Ultra is one of those phones that makes it hard to go back to anything else. The screen is beautiful, the battery is dependable, and the overall experience feels refined and fast, even if the price is hard to justify.
Samsung’s S26 Ultra is a serious upgrade for anyone who values camera quality, speed, and a big gorgeous display. It doesn’t feel cheap or flashy for the sake of it — it just feels complete.
Value
5
Response from Samsung USBy R&R Team, May 1, 2026
Hi there Idk234t9w, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We are ecstatic to hear that you are finding this device to function and feel quality and premium during your usage, and that it has been such a value in your life every day. We have provided a link to the Samsung Support Team for your convenience if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great flagship phone!
on May 1, 2026
Posted by: Alexisburnin
[This review was collected as part of a promotion.] Using my Galaxy AI powered phone I have found a lot of love and passion again in arts and working with my AI to help me shop and keep working on my talents!
Value
5
Response from Samsung USBy R&R Team, May 1, 2026
Hello Alexisburnin, we appreciate your feedback on your Samsung Galaxy S26 Ultra. We are thrilled to hear that you are finding so much joy in using Galaxy AI to express your creativity and creat some amazing art. We have provided a link to the complete manual to assist you with additional capabilties, and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
This product has some good tech
on May 1, 2026
Posted by: A1b2c3d4
[This review was collected as part of a promotion.] Galaxy AI is very captivating. It helps daily users with almost everything. The privacy display is helpful when you are out in public and do not want people to see what you are doing on your phone.
Value
5
Response from Samsung USBy R&R Team, May 1, 2026
Hello A1b2c3d4, we appreciate your feedback on your Samsung Galaxy S26 Ultra. We are thrilled to hear that this device is such an asset to your life every day, and that the Privacy Display is such a wonderful tool for using your device when you are out in public spaces. We have provided a link to the Samsung Support Team to assist you if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
S26 Ultra is Great
on May 4, 2026
Posted by: GtownG
[This review was collected as part of a promotion.] The Galaxy S26 Ultra has completely changed how I manage my daily routine, from the job site to the couch. This device is a beast when it comes to gaming; I’ve been playing Black Ops 7 on it, and the custom Snapdragon 8 Elite Gen 5 handles the graphics effortlessly without the phone ever getting hot, thanks to that improved vapor chamber.
For work, the integration of Galaxy AI is a total lifesaver. I use the "Note Assist" feature constantly to summarize long industry reports and "Circle to Search" to identify technical parts in the field. The new Privacy Display is also a standout—it’s great knowing my screen is obscured from prying eyes when I'm reviewing sensitive documents in public.
When I finally clock out, the 6.9-inch AMOLED screen is incredible for streaming movies or watching sports. The colors are vivid, and it gets bright enough to use even in direct Colorado sunlight. Whether I'm using the S Pen to edit photos with the new Photo Assist or recording ultra-stable 4K video using Horizon Lock, this phone handles it all. If you want a device that excels at both productivity and entertainment, the S26 Ultra is the clear winner.
For work, the integration of Galaxy AI is a total lifesaver. I use the "Note Assist" feature constantly to summarize long industry reports and "Circle to Search" to identify technical parts in the field. The new Privacy Display is also a standout—it’s great knowing my screen is obscured from prying eyes when I'm reviewing sensitive documents in public.
When I finally clock out, the 6.9-inch AMOLED screen is incredible for streaming movies or watching sports. The colors are vivid, and it gets bright enough to use even in direct Colorado sunlight. Whether I'm using the S Pen to edit photos with the new Photo Assist or recording ultra-stable 4K video using Horizon Lock, this phone handles it all. If you want a device that excels at both productivity and entertainment, the S26 Ultra is the clear winner.
Value
5
Response from Samsung USBy R&R Team, May 5, 2026
Hello GtownG, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are ecstatic to hear that you are loving your new device for your gaming, productivity, and overall appearance and display quality. We have provided a link to the Samsung Support Team for your convenience. These experts can assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Smooth, Fast, and Refined
on May 9, 2026
Posted by: Feath4r
[This review was collected as part of a promotion.] I upgraded from the Samsung Galaxy S24 Ultra to the S26 Ultra, and the difference feels noticeable right away. The phone looks beautiful, feels lighter in hand, and overall more comfortable to use daily. Apps open faster, animations feel smoother, and the device feels much snappier and more responsive. I also noticed the battery charges quicker and lasts longer than my S24 Ultra, even though both have 5,000 mAh batteries. The privacy screen also makes me feel more comfortable using it in public.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the features
on May 14, 2026
Posted by: LoveUltS26
[This review was collected as part of a promotion.] I love the size of the phone, and the zoom features of the pictures went from 30 for 100. I was able to zoom in to Jupiter really well. My next thing to learn about is the Galaxy AI features. I'm really excited about how to use it. So far I'm too stuck on looking at drama and playing games and traits beautiful sunset pictures. I love this phone!!!
Value
5
Response from Samsung USBy R&R Team, May 14, 2026
Hey LoveUltS26, thank you for taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We couldn't be happier to hear that you are so happy with the size, camera quality, and usage of your device for your gaming. We have provided a link to an article to help you with the features of Galaxy AI. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
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https://www.samsung.com/us/support/answer/ANS10010424/
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Written by a customer while visiting Samsung US
Customer Rating
3
Hardly any difference from S24 Ultra
on May 21, 2026
Posted by: manojsh
[This review was collected as part of a promotion.] Three days in with the S26 Ultra and I’m impressed… mostly. The screen is ridiculous (in a good way), the speakers are loud, and the cameras are fun to play with. Galaxy AI has been surprisingly handy—especially the photo editing tools and the text assist stuff.
But yeah, it’s not flawless. The phone is heavier than I expected, and the curved edges still make it a bit slippery. The camera sometimes struggles in low indoor lighting, and the phone warms up when pushing it with games or long camera sessions. Also, some AI features feel like they need a couple more updates to really shine.
Still, it’s a beast of a phone and feels super premium. Just not a perfect one.
Value
3
Response from Samsung USBy R&R Team, May 21, 2026
Hello Manojsh, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We are so pleased to hear that you are pleased with the appearance, camera quality, and features of Galaxy AI with your device. We have provided a link to an article to help you with the different camera features especially in the low light conditions you mention. We have also shared a link to an article to help you fully explore and integrate the features of Galaxy AI in to your usage. Lastly, we have provided a link to the Samsung Support Team to assist you further if you ever have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
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Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
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Written by a customer while visiting Samsung US
Customer Rating
1
Review of s26 ultra
on May 21, 2026
Posted by: Dobetter
[This review was collected as part of a promotion.] I have a lot of problems with the Samsung Galaxy s26 Ultra if I try to watch a video it will constantly try to put itself to sleep if I'm not watching a video and just set it down it stays on. Bigsby is a joke. With the galaxy AI I can't register my voice because all It keeps saying is did not recognize. So Bixby just turns on and off randomly but never answers to my voice when I say the wake up phrase. Speak into the microphone and then read what it writes afterwards most of the time is nowhere near what I said. And for having 12 gigs of RAM this thing is slow or it could just be the processor or everything about the phone that makes it slow. And yes I have it switched on to where it's not supposed to turn off or go to sleep while you're watching it a lot of the apps are buggy. I would like to play some games on it but I'm not even going to try because it probably just make it crash way too much for it. So far I've only had a week but I'm not too happy with it it would be nice if this review mattered somehow but I know you guys are just going to look at it shrug it off and start worrying more about your pockets again, and to be honest I should have stuck with my last Galaxy phone too late now.
Value
1
Response from Samsung USBy R&R Team, May 22, 2026
Hello there, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand how frustrating it can be when you have a new device that is not operating as intended or expected, and we would love to help you work towards a resolution for your frustrations. We have provided links to resources to help you with the usage of Galaxy AI, and adjusting the refresh rate and maximizing the speed of your device. We have also shared a link to the Samsung Support Team to assist you with the instances you mention where the settings are not functioning as set by you. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
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Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
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Written by a customer while visiting Samsung US