Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(12,250 Reviews)
Rating breakdown 12,250 reviews
5 Stars
10,748
4 Stars
1,214
3 Stars
181
2 Stars
42
1 Star
65
66%of customers recommend this product.
(
80 out of
121)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
3
Display issue, when switching the screen!
on April 22, 2026
Posted by: Mohsin
from Richmond, TX
I bought S26 Ultra 512GB. I faced issue with the screen. It was very spontaneous, for a fraction of second and the disappear, that's why I couldn't take screenshot or make video, but I am adding an image downloaded from internet to show you how I appeared to me.
I kept the phone for around a month and I faced this issue 4, 5 time when I tried to open an application, or an image from the gallery or anytime when screen was switching from one to another. Other than that, it was a bit slow in performance, which I wasn't expecting from a brand new flagship phone.
I am a fan of Galaxy Phones Ultra, so I assume that my device was faulty. Anyway, I returned that device and asked for a replacement with another device of same Model.
Thanks,
I kept the phone for around a month and I faced this issue 4, 5 time when I tried to open an application, or an image from the gallery or anytime when screen was switching from one to another. Other than that, it was a bit slow in performance, which I wasn't expecting from a brand new flagship phone.
I am a fan of Galaxy Phones Ultra, so I assume that my device was faulty. Anyway, I returned that device and asked for a replacement with another device of same Model.
Thanks,
Features
4
Performance
3
Design
4
Value
3
Response from Samsung USBy R&R Team, April 23, 2026
Hello Mohsin, thank you for sharing your experience of your Samsung Galaxy S26 Ultra. We completely understand how frustrating it is when your device is not operating as intended. We have provided links to resources to help you maximize the speed and responsiveness of your display. We have also provided a link to the Samsung Support Team to assist you further with any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
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How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4
Need S-View Phone cases for business purposes.
on April 24, 2026
Posted by: WIll
I like the Ultra but I feel my Note 10+ camera was better with vibrant clear photos. Yes! Note 10+ was the best phone I ever had. Is Samsung going to make S-view Phone cases for the s26 Ultra? I only see aftermarket ones and they do not have the quality as the Samsung. S-view cases were perfect for privacy, style, and perfect for meetings. Not having to open phone case to see who was calling and also privacy so others would not know your phone was ringing or who was calling. PLEASE Samsung we need the S-View phone cases.
Written by a customer while visiting Samsung US
Customer Rating
5
Performance
on April 24, 2026
Posted by: MaoVanntha971
I have been a android for a long time and have very Lil problem, had the phone for lil over a month and I haven't gotten any problems
Written by a customer while visiting Samsung US
Customer Rating
5
The true flagship phone
on April 27, 2026
Posted by: John12
[This review was collected as part of a promotion.] The S26 Ultra is a fantastic device with no shortcomings. Boasting excellent performance and cooling, a sizeable improvement from the S25, the new version does everything well. It charges quickly, up to 52ish watts according to my smart charger. The battery lasts me up to 10 hours screen on time. The cameras are excellent. The privacy display is innovative and convenient for work. Coming from an S25 base, I was surprised at how precise the Spen felt. And the AI features like photo editing, Bixby, and text summaries are incredible. Indeed, software in general is one of the many ways Samsung outshines its Asian competitors, and the S26 Ultra feels buttery smooth and snappy, even more so than the S25
Value
5
Response from Samsung USBy R&R Team, April 27, 2026
Hey John12, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are ecstatic to hear that you are so pleased with the amazing features and capabilities of your device, and that it so perfectly aligns to your needs and wants. We have provided a link to the Samsung Support Team who can assist you if you have any questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on April 27, 2026
Posted by: Jkbunch
[This review was collected as part of a promotion.] I love this phone and it comes with so many awesome features like the integrated Galaxy AI it helps with almost anything you can think of!
Auto translation is tg coolest
Auto translation is tg coolest
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Phone
on April 27, 2026
Posted by: Vnuggs1
[This review was collected as part of a promotion.] I absolutely love my Galaxy S26 Ultra! It's everything I expected and more! The camera is great and the phone has tons of amazing features ands I haven't had a chance to explore them all but so far everything is working wonderfully. Extremely easy to navigate, fast charging, light feel and I love the Gemini AI! Gemini has made searching, asking questions and basically everything so easy and quick!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
A solid upgrade from my S24 Ultra
on April 28, 2026
Posted by: 2wheels4ever
[This review was collected as part of a promotion.] I'm enjoying my Galaxy S26 Ultra. There's a lot to like in this phone.
The Privacy Display is a huge innovation, one of the stand-out features. I like the option to activate it for specific apps or all uses, as needed.
The Galaxy AI features are very useful. I primarily use the AI for call screening and filtering. Normally, I receive a lot of robocalls and telemarketing calls, but since the S26 Ultra upgrade, very few have slipped through.
The onboard AI is useful for finding apps and settings. As phones and OSes add more features, knowing where to adjust settings becomes more complex; the onboard AI helps by suggesting related settings.
I've focused on the Samsung ecosystem, with a Tab S10 Ultra tablet and Galaxy Buds3 Pro. On my S24 Ultra, integration with other Samsung devices was almost flawless, including Auto Hotspot and earbud handoff. Full disclosure: the S26 Ultra has more integration issues even within the ecosystem. I expect these will be fixed in future updates.
The S26 Ultra definitely benefits from a good case and camera protection covers. The camera housing protrudes from the phone body and you'll want to protect the lenses from contact with surfaces and objects.
Radio performance is solid on Wi-Fi, 4G LTE, and 5G NR. The NFC works well for tap-to-pay. Bluetooth performance is good.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy s26 ultra ultimate Ai
on April 29, 2026
Posted by: Gxprobass
[This review was collected as part of a promotion.] Galaxy Ai, gr8 feature, everything else is garbage. Great speed, great touch flow, no hangs, fast process and all real time feeling
Value
5
Response from Samsung USBy R&R Team, April 30, 2026
Hey Gxprobass, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We are so pleased to hear that you are happy with the features of Galaxy AI, speed, and powerhouse processing of your device. We have provided a link to the Samsung Support Team to assist you if any questions arise as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US