Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(12,248 Reviews)
Rating breakdown 12,248 reviews
5 Stars
10,747
4 Stars
1,213
3 Stars
181
2 Stars
42
1 Star
65
66%of customers recommend this product.
(
80 out of
121)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5
My new favorite
on April 21, 2026
Posted by: Candy
from Louisiana
This has become my new favorite Samsung. 😍 the privacy screen is a game changer. I didn't want to give up the memory card in my s20 but so far its been worth it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not what I expected
on March 12, 2026
Posted by: Stormi70
[This review was collected as part of a promotion.] Phone transfer was not smooth. Had to attempt twice. Once completed, it was still missing several apps
Home screen did not populate from my last phone and had to manually add my apps. Then phone seems to freeze often. Annoying and unwanted search bar defaults to yahoo.com and cannot be disabled and cannot figure out to switch it to Google. Pages take longer to load and sometimes do not load at all. I've had to reboot several times in less than a week.
Samsung please help!!
Home screen did not populate from my last phone and had to manually add my apps. Then phone seems to freeze often. Annoying and unwanted search bar defaults to yahoo.com and cannot be disabled and cannot figure out to switch it to Google. Pages take longer to load and sometimes do not load at all. I've had to reboot several times in less than a week.
Samsung please help!!
Value
2
Response from Samsung USBy R&R Team, March 12, 2026
Hi there Stormi70, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We know how important the uninterrupted usage of your device is to you every day, and we would love to assist you. We have provided links to troubleshooting guides to help you maximize the speed and resolve the experience you mention with freezing. We have also shared a link to the complete manual for your device to help you adjust the settings to best align to your preferences. We have lastly, shared a link to the Samsung Support Team to assist you if you continue to experience frustrations or have questions about your device. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Not so durable
on April 3, 2026
Posted by: Sohamsj
Plz use a screenprotector, I learnt the hard way.
Owned note series since s9, always bought a screen protector, skipped for the first time buying into hype of a strong durable screen.
Another issue with this phone is it goes into listening AI mode even if the phone is idle or not in use.
My First note that's cracked, not a first I was looking forward to.
Owned note series since s9, always bought a screen protector, skipped for the first time buying into hype of a strong durable screen.
Another issue with this phone is it goes into listening AI mode even if the phone is idle or not in use.
My First note that's cracked, not a first I was looking forward to.
Response from Samsung USBy R&R Team, April 3, 2026
Hi there Sohamsj, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We understand how frustrating it can be when your device is not meeting your expectations and may have gotten some damage so early in your usage. We have provided links to the complete manual for your device to help you discover the features of your device and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you if you are in need of a repair to your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Fail
on May 25, 2026
Posted by: BR S26 Ultra
from Adel, Iowa
Still does not work properly with Android auto. At this point I don't think it ever will. Even Bluetooth it disconnects a few times at first. Very disappointed.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, May 26, 2026
Hello BR S26 Ultra, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We know how important specific features and capabilities of your device are to you every day for safety and ease of use. We have provided links to a few resources to help you with the connection of your device to Bluetooth and your car. We have also provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations with the connection of your device. We appreciate you being a Samsung customer. -Elizabeth
Unable to connect Galaxy phone to a car
https://www.samsung.com/us/support/troubleshoot/TSG10001557/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Unable to connect Galaxy phone to a car
https://www.samsung.com/us/support/troubleshoot/TSG10001557/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best one yet!
on April 18, 2026
Posted by: Boxthestars
[This review was collected as part of a promotion.] Here's a more natural, human-sounding version:
---
Honestly, I wasn't sure the S26 Ultra would be worth the upgrade, but a few weeks in and it's hard to go back. The 6.9-inch display is massive in the best way — watching sports or movies on this thing is kind of ridiculous. Bumped it up to full resolution and the difference was immediately obvious.
Speed-wise, I have zero complaints. Everything opens fast, I can bounce between apps without any lag, and gaming is smoother than I expected. Doesn't feel like it's breaking a sweat.
The thing I keep coming back to is Galaxy AI. I was honestly skeptical — AI features on phones always felt like filler to me. But I actually use it. Photo editing on the fly, summarizing long notes before meetings, translating stuff in real time. It's built into how I use the phone now without me really trying to make it that way.
Camera is excellent. Low-light shots especially — way better than my S24. Zoom still holds up at distances where other phones just give you mush.
Battery gets me through a full day consistently, and if I'm running low the fast charging is fast enough that I don't stress about it.
My honest critiques: it's expensive, and if you're coming from an S25 Ultra you might not feel a huge jump. More of a polish than a reinvention.
But for what it is — a phone you can do basically everything on!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Worst Ultra I've ever had
on April 2, 2026
Posted by: Noneya
[This review was collected as part of a promotion.] I've had many Samsung Ultra's and this is by far the worst. Glitches galore. If you copy some text, the "Copied" notification bubble (for lack of better words) at the bottom of the screen doesn't leave the screen until you manipulate the phone to make it go away. It does that with alot of the phone's text bubbles. Makes it hard to read text messages until you get rid of it. It'll tell me I have text messages that are unread, which I don't, and so I have to go into my settings and click "Mark as read" for the notification to go away. None of my other Ultras did this.
Value
3
Response from Samsung USBy R&R Team, April 3, 2026
Hello there, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We understand how frustrating it can be when your device has been changed or you believe it is not operating as intended. We have provided links to the complete manual for your device to help you with different message settings, and to the Samsung Support Team to assist you in troubleshooting the experiences you mention causing frustration with the copy/paste functionality. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
First time samsung user
on April 7, 2026
Posted by: Yayagal
[This review was collected as part of a promotion.] First time having a samsung and I'm loving the switch there's so much on the device that makes it so cool! Camera quality is amazing and looks professional! Only issue that I've had is the new Google messages are a little faulty but I'm sure they will fix the bugs! Loving it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
S26 ultra.
on April 7, 2026
Posted by: Whynot
[This review was collected as part of a promotion.] Decent upgrade from old setup. Verdict still our whether improvement or not
Value
4
Written by a customer while visiting Samsung US