Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(12,248 Reviews)
Rating breakdown 12,248 reviews
5 Stars
10,747
4 Stars
1,213
3 Stars
181
2 Stars
42
1 Star
65
66%of customers recommend this product.
(
80 out of
121)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5
Absolutely the best.
on May 11, 2026
Posted by: Patricia
[This review was collected as part of a promotion.] Review:
I absolutely love my Galaxy S26 Ultra. It is the best phone I have ever owned. The design is sleek, the screen is beautiful, and the performance is fast and smooth. The camera quality is amazing, Galaxi AI is superb, and everything works exactly the way I need it to. The battery life is also excellent, which makes it perfect for everyday use. I am very happy with this phone and would definitely recommend it to anyone looking for a powerful, high-quality smartphone.
Value
5
Response from Samsung USBy R&R Team, May 12, 2026
Hi there Patricia, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We are thrilled to hear how much you are loving your new device, and finding the camera so amazing, Galaxy AI helpful for your needs, and the battery able to keep up with you during the day. We have provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Absolute beast of a phone
on May 12, 2026
Posted by: Techuser
[This review was collected as part of a promotion.] Upgrading from s23ultra was the best decision I ever made. I was hesitant at first but S26U has nailed every aspect you expect from a premium phone. The Galaxy AI experience is a lot more seamless now. The little things that Galaxy AI do has added up to a lot. The device itself lasts a long time despite the same 5000mAh. Contrary to the popular opinion, I actually love the display and I didnt experience any eye strain. The non reflective surface of the phone is a game changer and the picture quality? To die for
Value
5
Response from Samsung USBy R&R Team, May 13, 2026
Hi Techuser, thank you for sharing your feedback on your Samsung Galaxy S26 Ultra. We couldn't be happier to hear that you are so happy with your upgrade to your new device, and have no regrets about your decision. We love that you are finding Galaxy AI easy and seamless to use, and that the battery is keeping up with your usage every day. We have provided a link to the Samsung Support Team to assist you if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
HEAVY!!
on May 14, 2026
Posted by: Bobs
from Tennessee
Have to say it is pretty cool BUT.. I find it awful heavy!
Not to happy that you can't use an SD card? Whats up with that?
Not to happy that you can't use an SD card? Whats up with that?
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
2
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
The camera bump is a accident waiting to happen.
on May 21, 2026
Posted by: 2disappointted
[This review was collected as part of a promotion.] Have not had much of a chance to use the S26 Ultra, as the camera bump and trying to find a case that will properly protect it is proving to be elusive.
Making the phone thin is great. But that slight extra thinness creates a bigger problem with the Ultra's huge camera bump.
Value
1
Response from Samsung USBy R&R Team, May 22, 2026
Hello there, thank you for your feedback on your Samsung Gaalxy S26 Ultra. We understand how important it is to feel confident in the durability and usage of your new device. We have provided a link to the Samsung Support Team if you are interested in exploring the case options available to give you the protection and peace of mind you seek when using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features including AI
on May 28, 2026
Posted by: PoggersG
[This review was collected as part of a promotion.] This phone has been very nice compared to my last device. The charging speed has improved considerably so if I am in a rush I can have adequate amount of charge on my device.
I have used some of the Galaxy AI features on my device such as the image generation and call screening. These are nice to have, especially the call screening so I can keep a record of any spam calls I receive.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Overall great device
on June 3, 2026
Posted by: Sdotchocolate
[This review was collected as part of a promotion.] I mostly use my device for work and social media purposes only
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Something is glitching
on June 8, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Galaxy Ai is awesome! You can take a selfie and the AI populated your selfie into photos. Very cool! Over the past few days my phone has been glitchy though. I have McAfee Anti-virus installed as an app on my phone so I know it's not a virus BUT my screen all of the sudden freezes and becomes unresponsive for no apparent reason. It's a very concerning problem given the price of this phone.
Value
3
Response from Samsung USBy R&R Team, June 9, 2026
Hi there Janmyers782, thank you for your feedback on your Ssamsung Galaxy S26 Ultra. We completely understand how important the uninterrupted usage of your device is to you every day, and we would love nothing more than to assist you with this experience. We have provided a link to a troubleshooting guide to assist you with the freezing at your convenience. We have also provided a link to the Samsung Support Team to assist you further if this experience continues, or you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Dumpster Fire of a phone
on March 31, 2026
Posted by: RedRocked
Samsung lets just add more Ai and say its a new phone.
Remove the only feature I used on the S Pen camera shutter button. Now its a piece of unless plastic that will never get used. I think a twig is more useful then this s pen.
Remove the only feature I used on the S Pen camera shutter button. Now its a piece of unless plastic that will never get used. I think a twig is more useful then this s pen.
Samsung thinking process lets have Bluetooth function then get rid of it then add it back and say we created this most advance pen ever you can take a photo from the S Pen.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, April 1, 2026
Hello RedRocked, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We completely understand how disappointing it can be when features you have used in the past have been changed in some way. We have provided links to resources to help you discover the redesigned S Pen features you can integrate in to your usage, and discover the hand gestures and voice commands you can use with the camera of your device. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US