Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(12,248 Reviews)
Rating breakdown 12,248 reviews
5 Stars
10,747
4 Stars
1,213
3 Stars
181
2 Stars
42
1 Star
65
66%of customers recommend this product.
(
80 out of
121)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5
Does everything I need it to, and then some!
on April 1, 2026
Posted by: Bucketryder
[This review was collected as part of a promotion.] Where do I start about this phone? From my first note phone years ago, to the s26 ultra, they never disappoint. I never knew how much I love using galaxy ai in my daily pictures and tasks for work. They make it all so seamless, with a fast processing phone, I can make it into my laptop on the go. Long enough battery life to last 1.5 days, what more can you ask for?
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Almost perfect Galaxy
on April 2, 2026
Posted by: Infinkte148x
[This review was collected as part of a promotion.] Personally my S26 Ultra was going to be my second phone to just use or have fun with to test cellular networks. My first impression was WOW. I had a poor experience with my last Samsung device, the S22 Ultra. On the new S26 Ultra, everything has improved leagues. The battery life is on-par with other brands. The smoothness of the OS and usage of the phone is incredible, and not to forget that Galaxy AI actually helps unlike other AI's. Its great especually with photo edits like object eraser. I'm going to be contemplating switching back to a Samsung device full time.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Is Cooked Everyone With its S26 Ultra
on April 3, 2026
Posted by: Hyperx
[This review was collected as part of a promotion.] I Really Love this Device This phone has maximum Gaming Features With High performance and Also Cooked Everyone With All features like cameras The zooming the Quality and Even Super massive amoled display Privacy in Display feature I Think it is not important if you are gamer photographer or Tourist I recommend must to get this s26ultra Which gives Performance in Every thing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Slight upgrade from previous year
on April 6, 2026
Posted by: ChipnDip
[This review was collected as part of a promotion.] This phone has way more AI integrated apps and features than the S25U. AI photo editing has been tweaked and additional features were added. Most of the AI functions are not necessary for me and I wonder if it has a negative impact on battery usage but have not seen negligable results as of yet after having this phone since release. I mostly use the photo AI editor to get rid of people in pictures, and it does a solid job. It is still lacking in making words correct on signs in pictures but its pretty negligible unless you inspect the photo closely. The AI photo editor is surprisingly good at adding necessary shadows to make the photo look real. I have also used the AI creator option to make backgrounds look completely different and it also produces solid work. I typically replace the samsung keyboard with the google one but the creative studio stickers only work in the samsung keyboard. Its a goofy but fun way to make pictures, event invitations and stickers of people and pets. Photos are as good as always but the added smooth video recording produces great results when walking around or focusing on a fast moving object. I downloaded the s pen cursor customization app and thats works well and are fun little ways to customize your phone. I still greatly miss the bluetooth pen function for the s pen to use it as a camera shutter button. It was great for group photos from a distance, as yelling the keywords and putting up the palm doesnt work well after a short distance.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone! The battery is incredible!
on April 8, 2026
Posted by: Aj2828
[This review was collected as part of a promotion.] I love my new phone. I went from an S21 ultra to an S26 ultra. I love all the new features. The camera quality is amazing and now with the upgraded storage space I don't have to delete old videos or pictures to make space for more. I am still getting used to having an S-Pen so I haven't really used it much but it is nice because my daughter can use it to draw and color directly on my phone.
The battery life is incredible. My s21 I was always carrying a charger with me and charged it multiple times a day. On the S26 the battery life is amazing. I have a fast charger and it actually charges super fast compared to my old phone using the same charger. I'll have music playing throughout the day and stream sports and movies on my phone and never feel like it is draining my battery.
The privacy screen is pretty neat as well! There is also a button on the keyboard to help with responses using A.I. whenever I'm stuck formulating a response.
The only thing that keeps it from being 5 stars is that I have trouble with the Bluetooth. Some devices have trouble connecting and I have to keep trying to connect until it actually does. I believe this is something they're working on fixing but overall it is a great phone !
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
From S24 to S26
on April 17, 2026
Posted by: Cooki
from Indiana
Love my new s26 ultra. The privacy screen is an awesome addition. My s24 use to have a significant delay with refreshing emails. S26 is flawless.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Clunky phone
on April 27, 2026
Posted by: Swarly
[This review was collected as part of a promotion.] I feel the AI has slowed down with this UI update. Apps don't run the same, the internet connection is spotty. I didn't have this problem with my s25 ultra. All in all, I don't like this phone. I wish I could go back to my s25ultra
Value
1
Response from Samsung USBy R&R Team, April 28, 2026
Hi Swarly, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We know how disappointing it can be when your device is not operating as expected or intended. We have provided links to articles to help you maximize the speed, and troubleshoot the connection of your device. We have also shared a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Internet browser is slow
https://www.samsung.com/us/support/troubleshooting/TSG01203056/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Internet browser is slow
https://www.samsung.com/us/support/troubleshooting/TSG01203056/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on April 27, 2026
Posted by: DakotaFireStorm
[This review was collected as part of a promotion.] The Samsung Galaxy S26 Ultra paired with the Samsung Galaxy Buds 4 Pro feels like a system that moves at my pace. With Galaxy AI, everyday tasks get lighter. Messages are refined instantly, long conversations turn into quick summaries, and real-time translation keeps everything flowing without interruption.
What really stands out this year is the hardware jump. The S26 Ultra brings increased RAM and a more powerful chipset, so everything feels faster, smoother, and more responsive under load, whether I’m multitasking or gaming. On top of that, the new built-in Privacy Display adds a layer of control I didn’t know I needed, keeping my screen protected in public without sacrificing clarity. It can use a bit more optimization so it doesn't use so much ram to fast.
For streaming, gaming, and sports, this combo hits hard. The S26 Ultra’s display is sharp and immersive, while the Buds 4 Pro deliver rich sound with strong noise cancellation that blocks out distractions. Movies feel cinematic, games stay fluid, and everything just flows.
For work and daily life, it’s efficient without trying too hard. Calls are clear, notes and edits happen instantly, and AI tools keep me focused. The camera captures detail effortlessly, and Galaxy AI enhances it naturally.
It’s not just powerful, it’s cohesive. The S26 Ultra and Buds 4 Pro sync into my routine and quietly elevate everything I do.
Value
5
Written by a customer while visiting Samsung US