Best Buy - Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black customer reviews - product reviews

Customer reviews from Samsung US

Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black

Average customer rating

4.8

(12,248 Reviews)

Rating breakdown 12,248 reviews

5 Stars

10,747

4 Stars

1,213

3 Stars

181

2 Stars

1 Star

66%of customers recommend this product.

(

80 out of 121

)

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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black

Customer Rating

Not what I expected

on May 21, 2026

Posted by: Stormi70

[This review was collected as part of a promotion.] Phone transfer was not smooth. Had to attempt twice. Once completed, it was still missing several apps
Home screen did not populate from my last phone and had to manually add my apps. Then phone seems to freeze often. Annoying and unwanted search bar defaults to yahoo.com and cannot be disabled and cannot figure out to switch it to Google. Pages take longer to load and sometimes do not load at all. I've had to reboot several times in less than a week.
Samsung please help!!

Value

Response from Samsung USBy R&R Team, May 21, 2026

Hi there Stormi70, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand how frustrating it is when your device is not operating as intended or expected. We have provided a link to the complete manual for your device to aid you in customizing and aligning the settings to your preferences. We have also shared a link to the Samsung Support Team for your convenience if you prefer assistance through chat. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US

Customer Rating

Amazin new phone

on June 9, 2026

Posted by: Southern9211

[This review was collected as part of a promotion.] All the new updates great easy for everyone to use and be safe

Value

Response from Samsung USBy R&R Team, June 9, 2026

Hi there Southern9211, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are so happy to hear that you are so pleased with the enhanced capabilities and amazing features of your device. We have provided a link to the Samsung Support Team to assist you if any questions arise as you continue using your phone. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US

Customer Rating

So far, so good - but still not perfect.

on May 15, 2026

Posted by: Mz January

from Bronx, New York

I'm a long time Samsung customer and recently purchased this phone as an upgrade from my Samsung s23 Ultra, which in itself is a beautiful phone, probably the best Samsung ever made. I never had any problems with it, other than the weight of it. It hurt to part with, but after three years, it was time to move on. I traded in that phone to get a discount on this one.

I'm very satisfied with how this phone is built. It has the durability I've come to expect, plus it performs well. It's a lot lighter weight-wise than my s23 Ultra, so that's a plus. I like the rounded corners in comparison to the boxy square ones that were prevalent on the Note/s22, 23 & 24 Ultras. Camera is okay but not necessarily an improvement over what I had. Phone calls come in crisp and clear, unless there's a problem on the other caller's end. The big attraction regarding this phone is the built in privacy screen, which is a good idea, however, when it's on, the viewing screen for the user doesn't appear to be as clear. Battery life is about average, but not any different (or better) than previous Ultras I've owned, however, it does charge really quickly. Don't really care about the Galaxy AI features, because I seldom use it.

I took off one star for a number of reasons: the design of the oversized camera/photo lenses in the back. They were already huge and with them on that "island" platform, it protrudes out even more. Add the lens protectors on top and that's added bulk. The phone already wobbles because of the size of the camera lens, the lens protectors make it even worse. Seems counterproductive to make a phone that is a little thinner and lighter but have camera lenses that stick out that far. Maybe in future models they will consider altering the design so the phone can lie a little more flush on a surface. Having Samsung messages taken away is not an improvement. I have concerns about how secure SMS and MMS texts are with Google Messages, and it seems to be a hassle to customize it to your liking. I had to go online to figure out how to set it up. I also wasn't aware that the 16 GB RAM was only available with the 1TB model. I brought the 512 GB model, expecting it and was disappointed to find that it was not there. Also as many others have lamented, the issue of the bluetooth not being connected with the SPen is a definite minus. I guess having the built in privacy screen was the trade off. However, I don't regret purchasing it. It's not a bad phone, but I guess I was expecting more.

I would recommend this to a friend!

Features

Performance

Design

Value

(click to see the video)

Written by a customer while visiting Samsung US

Customer Rating

I hate this phone

on April 29, 2026

Posted by: Notquitethirty

from Texas

I despise the 8.5 UI. The camera is significantly worse than the previous generation, with most of its options hidden to 'declutter'. I genuinely get better pictures taking screenshots of the camera than using the shutter button. The display is dimmer, and while the novely of the privacy screen button is nice and I do use it, Im not sure its worth the trade off of every time a light bounces off of it, I see every pixel in ful rainbow instead of my screen, with the privacy on Or off. Everything begs you to use AI on the phone. I do not want AI. I will never. Want. AI. I get apps downloaded without permission. I get ads for AI On My Phone Fron My Phone. Samsung forcing us to use google messages has destroyed the ability to search past topics, customize, etc. They're building everything for the illiterate, the boomers through genx, people who refuse to learn, toddlers and 10 year olds. And they somehow. For some reason. Made it so you can put the stylus in upside-down. Which can cause it to break. So that easy, useful motion to be able to slide it in is now as frustrating and annoying as trying to plug in a USBA on the first try. I hate this phone.

No, I would not recommend this to a friend.

Features

Performance

Design

Response from Samsung USBy R&R Team, April 30, 2026

Hi there Notquitethirty, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We know how disappointing it can be when your device is not meeting your expectations in features and overall functionality. We have provided links to resources to help you with the different camera features to help you capture the best possible photos and videos, and disable the pop-up ads you mention causing frustration. We have also shared a link to the complete manual to help you disable any features you are not interested in using every day, and adjust the display settings to best align to your preferences. Lastly, we have provided a link to the Samsung Support Team to offer additional assistance if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US

Customer Rating

Don't buy!

on April 4, 2026

Posted by: Jc112

My phone will not charge above 70% and android auto will not work, have contacted support to help they don't have a solution. This phone is very expensive don't waste your money!

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, April 6, 2026

Hi there Jc112, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand how frustrating it is when you have a new device that is not operating as intended or expected. We have provided a link to a troubleshooting guide to help you with the charging of your device. For the experience you mention with Android Auto beginning with One UI 7.0 a setting with the USB connection has been in place that may be restricting or blocking the connection with your car. We recommend adjust the settings for this in your settings app with the following path Settings > Security and privacy > More security settings > Block USB connections while locked (Default: On). We have also provided a link to the Samsung Support Team and your warranty information to assist you further if this experience continues. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US

Customer Rating

Defective phone they won't fix.

on April 9, 2026

Posted by: Sam3196

[This review was collected as part of a promotion.] They sent me a phone with a defective camera that does not focus with the 0.6 and they voided my warranty after two weeks due to a scratch that's not even near the camera phone glitches highly do not recommend Samsung.

Value

Response from Samsung USBy R&R Team, April 9, 2026

Hey Sam3196, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We completely understand how frustrating it is when your device is not operating as intended or expected. We have provided links to the Samsung Support Team and your warranty information for clarification, and to review any additional options that may be available to you for a repair to your device. We have also provided a link to a troubleshooting guide to help you with the blurry photos you mention when using specific zoom. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info

Written by a customer while visiting Samsung US

Customer Rating

Great phone with useful feature

on March 11, 2026

Posted by: mighty

[This review was collected as part of a promotion.] Still new on device, play it all day and everything was great, picture came out sharp and vivid color.

Value

Written by a customer while visiting Samsung US

Customer Rating

Nothing change from S25

on March 13, 2026

Posted by: Freddy

[This review was collected as part of a promotion.] Galaxy Ai was useless at this time nothing is chamge from my S25 ultra privacy screen makes phone darker not worthed a switch

Value

Response from Samsung USBy R&R Team, March 13, 2026

Hello Freddy, thank you for your feedback on your Samsung Galaxy S26 Ultra. We know how important it is to feel that you are getting a device that feels fun and helpful to use for a range of tasks every day, and that you feel is a good investment for the future. We have provided a link to the complete manual for your device to help you with all of the new and updated features of your device. We have also shared a link to the Samsung Support Team to assist you if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages

Written by a customer while visiting Samsung US

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