Best Buy - Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black customer reviews - product reviews

Customer reviews from Samsung US

Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black

Average customer rating

4.8

(12,248 Reviews)

Rating breakdown 12,248 reviews

5 Stars

10,747

4 Stars

1,213

3 Stars

181

2 Stars

1 Star

66%of customers recommend this product.

(

80 out of 121

)

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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black

Customer Rating

My Samsung Review

on June 12, 2026

Posted by: Just2shop

[This review was collected as part of a promotion.] I’ve been using my Samsung device as my primary daily driver for everything from work tasks to entertainment, and it has completely exceeded my expectations.
Work & Productivity: The multitasking capabilities make handling school and work projects on the go incredibly smooth.
Entertainment & Gaming: When it’s time to unwind, streaming movies and sports looks stunning on the vibrant display, and the processor handles high-end gaming without any noticeable lag.
The Standout Feature: What really takes this device to the next level is Galaxy AI. The smart features—like live translation and advanced photo editing tools—have completely changed how I interact with my phone. It makes daily tasks much quicker and more intuitive.

Value

Written by a customer while visiting Samsung US

Customer Rating

Fingerprint sensor is the worst

on April 28, 2026

Posted by: Phillyphan75

from Wasilla, AK

The fingerprint sensor is so bad on this phone it literally makes me want to throw the phone in the trash. I've been using and loved Samsung phones for over ten years but this issue has me looking at other phones. I can only hope Samsung is taking this issue seriously and can push a software update out to fix it.

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, April 29, 2026

Hi there Phillyphan75, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We know how important it is to be able to unlock your device with ease when needed. We have provided a link to a troubleshooting guide to help you work towards a resolution for this experience. We have also provided a link to the Samsung Support Team to offer additional assistance if this experience continues, or you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages

Written by a customer while visiting Samsung US

Customer Rating

Love the upgrade

on March 29, 2026

Posted by: El_OsOaZulE

from Salem, Oregon

The camera is awsome. Great features, clear photos and good zoom. The display is big and has vivid colors. Love the new privacy feature and it out performs all the other phones I have!

I would recommend this to a friend!

Features

Performance

Design

Value

Written by a customer while visiting Samsung US

Customer Rating

Missing feathers

on April 8, 2026

Posted by: Bren

I traded up from the s25 ultra to the s26 ultra and was very disappointed that there were some features missing. What happened to Samsung messages? And the S pen is no longer Bluetooth! And the one that upset me the most was the Samsung themes. They only show up on the home page. I purchased a lot of them on my previous phones and I'm disappointed I can't use them on this one. Other that that, I love the phone.

Response from Samsung USBy R&R Team, April 8, 2026

Hello Bren, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We understand how frustrating it can be when features you have used in the past have been changed or removed from your current device. We have provided a link to an article to help you with the S Pen features available on your device. We have also provided a link to the complete manual for your device to help you with the available features and settings to help you maximize your experience with your device. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages

Written by a customer while visiting Samsung US

Customer Rating

Completely disappointed!

on April 27, 2026

Posted by: MEISHA

[This review was collected as part of a promotion.] The galaxy AI was about the same as my s24 ultra.
I TRIED THE SAMSUNG GALAXY S26 ULTRA TO TRADE IN MY S24 ULTRA AND I SENT THE S26 ULTRA BACK! ONE OF THE REASONS WAS GOOGLE MESSAGES WAS THE ONLY OPTION ON THERE, WE SHOULDN'T HAVE TO ACCEPT THAT! I CAN SEE ON A GOOGLE PIXEL PHONE, BUT THESE ARE SAMSUNG PHONES! I DOWNLOADED AN APK FOR SAMSUNG MESSAGES, BUT NOW YOU HAVE THIS PERMANENT MESSAGE THAT IT IS GOING AWAY IN JULY! I WANT THAT MESSAGE GONE TOO!
THE NEW GALAXY S26 ULTRA WAS SOOOO DISSAPOINTING!
- GOOGLE MESSAGES WAS THE ONLY OPTION
- THE S-PEN IS CURVED WITH THE CORNER OF THE PHONE SO YOU HAVE TO LOOK WHICH WAY YOU ARE PUTTING IT BACK IN, I USE MY SPEN ALL THE TIME AND IF ITS AT NIGHT I DONT WANT TO BE STRUGGLING TO FIGURE OUT WHICH WAY ITS FACING!
- IT OVERHEATED WHEN I WAS SETTING IT UP
- THEY WHEN BACK TO ALUMINUM INSTEAD OF TITANIUM LIKE THE S24 ULTRA HAS!

SO I AM STICKING WITH THE S24 ULTRA, I WANT THE MESSAGE ABOUT SAMSUNG MESSAGES GONE AND I WANT THE OPTION TO KEEP SAMSUNG MESSAGES!

Value

Response from Samsung USBy R&R Team, April 29, 2026

Hello Meisha, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand upgrading to a new device can cause frustration as you adjust to new gestures and software settings on your device. We have provided resources below to help you with the discovery and alignment of your device as the messaging app is changing. We have also provided a link to the Samsung Support Team to assist you any time you have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages

Written by a customer while visiting Samsung US

Customer Rating

I miss my S24 Ultra

on April 17, 2026

Posted by: Novahs1124

from Baltimore, MD

I've used samsung phones for over 15 years and this one is my least favorite. Many of the personalization features are gone. Battery life is good and camera works well but I have to reset my device multiple times per day for my text or email to come through. Constantly updating my apps because it does not do it automatically. Wish I could return it for my S24 :(

No, I would not recommend this to a friend.

Response from Samsung USBy R&R Team, April 20, 2026

Hi there Novahs1124, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra. We understand how frustrating it can be when your device is not meeting your expectations in functionality. We have provided links to resources to help you troubleshoot the notifications not being sent, or apps not working as intended. We have also shared a link to the complete manual and the Samsung Support Team to assist you further with customization or if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Apps on Samsung phone or tablet are not sending notifications
https://www.samsung.com/us/support/troubleshoot/TSG10001486/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages

Written by a customer while visiting Samsung US

Customer Rating

Unexpected huge disappointment

on March 23, 2026

Posted by: Suca

from Seattle

It seems like I may be one of the few people who can’t adapt to the latest Samsung display changes. I’ve tried what I believe are all the available settings and adjustments (all privacy settings kept turned off) , but this screen consistently causes headaches, eye strain, and even dizziness with extended use.

I’ve been using Samsung phones for years, and this is the first time I’ve experienced anything like this. Unfortunately, it makes the device unusable for me.

Since I already shipped my trade-in device, my old phone is gone and I am left with an unusable device, which I’ll now have to try to sell and look elsewhere for a replacement.

I’m very disappointed with Samsung’s “improvements,” as this experience has been a major step back for me compared to previous devices

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, March 23, 2026

Hey Suca, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We know how vital it is to be able to use your device for prolonged periods of time comfortably. If you have not done so already, you can try enabling the eye comfort shield setting on your device to see if this helps with the comfortable viewing. We have provided a link to the Samsung Support Team to assist you further if this does not help you resolve this matter, and you are seeking additional options. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages

Written by a customer while visiting Samsung US

Customer Rating

S26 ultra screen/display

on March 21, 2026

Posted by: Over 15 year Samsung user

from Seattle Washington

Is anyone else having issues with the screen? It's worst when reading but feels like ive been cutting onions.

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, March 21, 2026

Hello there, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We completely understand how important the prolonged usage of your device is to you every day, and needing the appearance of your display to be comfortable. The new Privacy Display can change the appearance of the display of your device, and may need to be disabled during your periods of prolonged use. We have provided a link to the complete manual to help you adjust the settings of this feature to only enable for specific apps or notifications to help you get the best of both worlds with this feature. We have also provided a link to the Samsung Support Team if you continue to experience this matter with your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages

Written by a customer while visiting Samsung US

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