Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(12,248 Reviews)
Rating breakdown 12,248 reviews
5 Stars
10,747
4 Stars
1,213
3 Stars
181
2 Stars
42
1 Star
65
66%of customers recommend this product.
(
80 out of
121)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5
The only real Smart Phone in the market
on April 16, 2026
Posted by: Aragunde
[This review was collected as part of a promotion.] I use my new Samsung S26 Ultra for absolutely everything. I never thought I would love using the S Pen so much. I am a doctor, and every time I have an admission, I write it down on my cellphone notes instead of regular paper. Galaxy AI is incredibly useful. I use it to help me redact my emails when needed, and I use it to generate pictures for my presentations (which I draw with my S Pen! And it's an actual AI helping me find anything I need in my phone. This is the first time I feel my phone is an actual smartphone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
One of the best phones yet
on April 16, 2026
Posted by: Dawnelizabeth
[This review was collected as part of a promotion.] I love everything about it from the camera to the features
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Features lost!
on March 22, 2026
Posted by: None
I can't even paste out of a text message. This really sucks big time.
Very hard if not impossible to use voice to text and try to add punctuation even as simple as a period very harder to use than my Galaxy s20 Ultra.
What happened to my $30 discount and the other benefits I should have since I wasted 1500+.
Why in hell is the annoying underscore added to perfectly good words like" happened" above.
Not happy at all. Why the lost features?
Very hard if not impossible to use voice to text and try to add punctuation even as simple as a period very harder to use than my Galaxy s20 Ultra.
What happened to my $30 discount and the other benefits I should have since I wasted 1500+.
Why in hell is the annoying underscore added to perfectly good words like" happened" above.
Not happy at all. Why the lost features?
Response from Samsung USBy R&R Team, March 23, 2026
Hey None, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We know it can be frustrating when your device is not meeting your expectations or operating as expected. We have provided links to the complete manual and the Samsung Support Team to help you best align the settings to your preferences, troubleshoot any frustrations, or answer any questions you may have about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone love it
on March 15, 2026
Posted by: Bigguy
[This review was collected as part of a promotion.] When i got this new it was the easiest phone i have ever had to setup. Was very streamline when doing it. The phones new upgrads are very nice. I love how samsung made the new phone look . I had a s22 ultra and is a lot lighter in weight then my old phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not great - Bloatware Fest
on March 18, 2026
Posted by: Skeptical Customer
The Phone is nice. The bloatware is horrible. Even after you turn it off it keeps coming back. I upgraded from a S22 and it overwrite most of my settings and just took control of my phone. There are slot of things I don't want to use on here (I have my own software preferences) yet I can't turn the Samsung feature off. Dex has gotten clutzy too. It does not work as well as on previous versions of the phone. Time will tell, but I am not sure I am happy with this upgrade.
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
3
Value
2
Response from Samsung USBy R&R Team, March 19, 2026
Hello Skeptical Customer, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We know how distressing it can be when you are attempting to best align the settings to your preferences, and disable features you are not seeking to use on a daily basis. We have provided links to the complete manual and the Samsung Support Team to help you accomplish this task and ensure your device is operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
S26 Ultra On Point
on March 25, 2026
Posted by: InnoWorxs
[This review was collected as part of a promotion.] The S26 Ultra continues the trend of responsive performance set by the S23 Ultra. The S26 ups the game with increased performance and AI enhanced features. An autofocused night time moon shot displayed clear image of the craters. The AI call assist which allows users to screen before answering with text to speech is a game changer. Realtime AI powered translation is another game changer highly used during overseas travel.
Fully integrated Google Gemini assistant while infight is another great coupled with Google Antigravity. Condicted Business planning, system analysis and design all using S26 Ultra while infight with WiFi. The connected device capability allowed sharing with Mac Book Pro running Antigravity and Codex for coding.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Product did not perform as expected to me
on March 30, 2026
Posted by: Myk321
[This review was collected as part of a promotion.] Product did not perform well in returned the product. Battery life was very short compared to s24 ultra. Overall user experience was below standard.
Value
1
Response from Samsung USBy R&R Team, March 31, 2026
Hey Myk321, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We know how frustrating it can be when your device is not meeting your expectations in functionality. The design of this device is intended to have the battery learn your consumption habits during your inital usage and maximize automatically accordingly. We have provided links to troubleshooting guides to assist you with battery life, as well as to the Samsung Support Team to assist you any time you have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Very bad experiences
on March 30, 2026
Posted by: RexGospel
[This review was collected as part of a promotion.] Smart switch did not flow properly
Very disappointed
Value
1
Response from Samsung USBy R&R Team, March 31, 2026
Hello RexGospel, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We know how important the inital setup of your device is for your enjoyment and usage every day. We have provided a link to the Samsung Support Team for your convenience if this experience is ongoing. They can work with you directly through chat for your setup. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US