Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8 out of 5
4.8
(12,246 Reviews)
Open Ratings Snapshot
Rating breakdown 12,246 reviews
5 Stars
10,746
4 Stars
1,212
3 Stars
181
2 Stars
42
1 Star
65
66%of customers recommend this product. 
(
80 out of 121
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5 out of 5
5
Galaxy ai s26 ultra
on June 10, 2026
Posted by: 1nc0gn1t0
[This review was collected as part of a promotion.] Love the galaxy ai, The panel has an integrated privacy filter that makes the screen hard to see from any angle except straight-on which is awesome. The Galaxy S26 Ultra is the most comfortable Ultra I've used in many years with it's rounded corners. The S26 Ultra's camera system is enormous with the four cameras, flash, and sensor array . It has a 200MP f/1.4 main camera, a 50MP f/1.9 ultrawide camera, a 50MP f/2.9 telephoto camera with 5x optical zoom, and finally a secondary 10MP f/2.4 telephoto camera with 3x optical zoom. The phone greatly reduces background noise and is impossibly loud and clear.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This is by far the best Galaxy yet.
on June 10, 2026
Posted by: Armydan
[This review was collected as part of a promotion.] Yeah absolutely love the AI and have it predicts what I need and they should becomes useful instead of a pain in the butt it looks up for things that I need that are relevant it plays with songs and what kind of mood I'm in I don't have to hook it up more than one thing it knows what I'm what my Bluetooth too when I don't the pictures are out of this world I can take pictures of the moon it's just too much to describe it's absolutely an incredible phone and I cannot wait to see how y'all top this one second to none.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This phone has a great camera to take videos.
on June 10, 2026
Posted by: RealChampion
[This review was collected as part of a promotion.] With the Galaxy AI I can search all kind of information that I need for work. I love how this phone is excellent for streaming my favorite TV shows and soccer games anywhere I go. I defenitely believe this is the best phone.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent phone!
on June 11, 2026
Posted by: Cricket28
[This review was collected as part of a promotion.] I received my S26 Ultra a week ago. So far I have been blown away by the intuitive AI assistance and over-all performance! I use my phone for work, streaming, and pictures and am in love with the screen definition and camera. The S pen is great for jotting down notes for work. I couldn't be happier with my upgrade!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Loving my new S26 Ultra
on June 11, 2026
Posted by: Gungnir
[This review was collected as part of a promotion.] The Samsung Galaxy S26 Ultra is Samsung’s most premium flagship phone of 2026, and its biggest selling point is clear: this is an Ultra phone built around Galaxy AI. It still has the things people expect from Samsung’s top model — a large display, powerful cameras, fast performance, long battery life, and S Pen support — but the S26 Ultra feels more focused on software intelligence than major hardware reinvention. Samsung gives the S26 Ultra a large 6.9-inch QHD+ AMOLED display, and one of its standout additions is a built-in Privacy Display that can reduce side-angle visibility to help prevent people nearby from reading your screen. By far my favorite addition and the camera. The camera system remains one of the strongest reasons to buy the Ultra. Samsung lists a 200MP wide camera, 50MP ultrawide, 50MP telephoto, and an additional 10MP telephoto camera. Galaxy AI is the real centerpiece. On the S26 Ultra, Galaxy AI helps with photo editing, document scanning, call transcription, translation, camera intelligence, and smarter daily suggestions.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
All encompassing phone
on June 11, 2026
Posted by: MAGICGIRLY
[This review was collected as part of a promotion.] I have been a Samusung Note girlie all my life and after the discontinuanced I jumped on this Samsung Ultra 26 to stay in line with the massive screen. It felt like an upgrade. The processing, the screens resolution, the versatility, and on top of that it all felt natural. Like this what a phone in 2026 should feel like. It wasn't monotonous, everyday felt like a new learning experience and still is, we haven't even jumped into the Galaxy AI which puts Samsungs ahead of other phones. I am glad I stayed with Samsung after the Note, I really feel like the experience, if that makes sense.
Value
5 out of 5
5
Response from Samsung USBy R&R TeamJune 11, 2026
Hey Magicgirly, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are thrilled to hear how pleased you are with the size, speed, appearance, and usage of your new device. We have provided a link to an article to help you fully discover the capabilities of Galaxy AI and integrate them in to your usage. We have also provided a link to the Samsung Support Team to assist you further any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The best of the best
on June 11, 2026
Posted by: Elmishi
[This review was collected as part of a promotion.] This has really helped me when I'm away from home, thanks to the real-time translator and my favorite activity: photography.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
A Transparent Architecture built for Adults
on June 11, 2026
Posted by: Ahwellcrud
[This review was collected as part of a promotion.] ​After two decades within a closed ecosystem, transitioning to the Galaxy platform feels like finally receiving an adult card. The architecture here is fundamentally transparent, highly intuitive, and engineered for those who need to execute actual work without fighting hidden menus or restrictive system updates. Customizing the S-Pen and tailoring the interface to my exact workflow was straightforward, contrasting sharply with the increasingly non-intuitive friction of my previous device.
​As someone who manages a small business and navigates legal workflows while managing neurodivergence, the integration of Galaxy AI has been transformative. It bridges the cognitive barrier between my thoughts and daily execution. Whether I am drafting professional correspondence or using it to summarize and organize complex ideas into crisp bulleted lists, Galaxy AI makes participation in a fast-paced environment highly efficient.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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