Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(18,377 Reviews)
Rating breakdown 18,377 reviews
5 Stars
16,048
4 Stars
1,848
3 Stars
289
2 Stars
85
1 Star
107
62%of customers recommend this product.
(
104 out of
168)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
3
Not happy with this model
on October 30, 2026
Posted by: MadMan
[This review was collected as part of a promotion.] The 26 ultra has had tons of issues. Battery doesnt last as long as previous models.
Software issues that couldn't be remedied by restarting.
This is the worst phone I've ever owned from Samsung.
Time to upgrade. Let's see what happens.
Software issues that couldn't be remedied by restarting.
This is the worst phone I've ever owned from Samsung.
Time to upgrade. Let's see what happens.
Value
3
Response from Samsung USBy R&R Team, October 30, 2026
Hello MadMan, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We know how frustrating it can be when your device is not functioning as intended or expected. We have provided links to resources to help you maximize the battery life of your device at your convenience. We have also shared a link to the Samsung Support Team to assist you further if this continues, and offer assistance with the other matters with the software you mention. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
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Written by a customer while visiting Samsung US
Customer Rating
4
I choose S26 because it gives me privacy.
on October 30, 2026
Posted by: Panditaxddd33
[This review was collected as part of a promotion.] I chose the Samsung Galaxy S26 Ultra because of its powerful performance, amazing camera, and beautiful display. I use my phone for pretty much everything, from streaming movies and listening to music to staying connected with friends and family. I also use it for school, taking notes, studying, browsing the internet, and organizing my daily activities. The camera is one of my favorite features because I love capturing special moments with great quality. Overall, it makes my everyday life easier and more enjoyable!
Value
4
Response from Samsung USBy R&R Team, October 30, 2026
Hey Panditax33, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are so happy to hear that your device has helped you with so many daily tasks and made your life easier and more enjoyable every day. We have shared a link to the Samsung Support Team to assist you if any questiosn come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Unmatched Hardware, Ultimate Control: Galaxy S26
on October 29, 2026
Posted by: Ihatecapncrunch
[This review was collected as part of a promotion.] The Samsung Galaxy S26 Ultra is an absolute powerhouse and easily the most complete smartphone experience available right now. On the hardware side, the display is incredibly crisp and fluid, the camera system remains unmatched in its versatility, and the battery life easily powers through heavy daily use without breaking a sweat.
But what really sets this phone apart is the software experience. One UI is smoother and more responsive than ever, offering a massive amount of customization right out of the box. For those who like to take full control of their devices, the straightforward ability to flash official Samsung firmware via Odin makes it an absolute dream for power users. It perfectly balances ultra-premium flagship hardware with the open, flexible software environment that true Android enthusiasts look for. Highly recommended!
But what really sets this phone apart is the software experience. One UI is smoother and more responsive than ever, offering a massive amount of customization right out of the box. For those who like to take full control of their devices, the straightforward ability to flash official Samsung firmware via Odin makes it an absolute dream for power users. It perfectly balances ultra-premium flagship hardware with the open, flexible software environment that true Android enthusiasts look for. Highly recommended!
Value
5
Response from Samsung USBy R&R Team, October 30, 2026
Hey there Ihatecapncrunch, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are thrilled to hear how smooth of an experience you've had with your new device, and how much you wish this experience for all of your family and friends. We have shared a link to the Samsung Support Team to assist you further if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone as I have chosen to use Samsung
on October 29, 2026
Posted by: BPATEL
[This review was collected as part of a promotion.] I have been using Samsung phones series back from past 2013 samsung note 3 and its been wonderful experience chosing samsung till now samsung series s26 ultra, their services and facilities are excellent and advance, my all family members are using samsung phone.Thank you for your trust.
Value
5
Response from Samsung USBy R&R Team, October 30, 2026
Hey BATEL, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We couldn't be happier to hear how pleased you are with your upgrade to this new device. We have provided links to the full manual and the Samsung Support Team to help you discover and customize your new device, and answer any questions you may have during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S26 Ultra – Overall Review
on October 29, 2026
Posted by: Emraan
[This review was collected as part of a promotion.] The Samsung Galaxy S26 Ultra offers a premium smartphone experience with an impressive display, powerful performance, and excellent features. However, I expected an even better overall experience for the price. Samsung should focus on improving reliability, connectivity, and customer satisfaction to justify its premium pricing. Overall, it is a capable flagship phone, but there is still room for improvement.
Value
5
Response from Samsung USBy R&R Team, October 30, 2026
Hey Emraan, we appreciate your feedback on your Samsung Galaxy S26 Ultra. We love hearing how happy you are with the feel and daily usage of your device. We have provided links to resources to help you with the connectivity of your device at your convenience. We have also shared a link to the Samsung Support Team to assist you if you have questions about your device, or continue to experience any inconsistencies during your usage. Thank you for being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
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Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
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Written by a customer while visiting Samsung US
Customer Rating
5
This is absolutely pocket computer.
on October 29, 2026
Posted by: Bikey5
[This review was collected as part of a promotion.] # Innovative Privacy Display
# Exceptional Performance Powered by the Snapdragon 8 Elite Gen 5 for Galaxy
# Polished Camera System Upgraded wider apertures on the 200MP primary sensor and 50MP 5x telephoto lens
# Refined Design: Transitioning to an aluminum frame gives the device a slightly thinner and lighter feel with rounded corners that improve comfort in hand.
# Long Lasting Battery Its 5,000mAh battery easily delivers well over a day and a half of typical use on a single charge.
# Exceptional Performance Powered by the Snapdragon 8 Elite Gen 5 for Galaxy
# Polished Camera System Upgraded wider apertures on the 200MP primary sensor and 50MP 5x telephoto lens
# Refined Design: Transitioning to an aluminum frame gives the device a slightly thinner and lighter feel with rounded corners that improve comfort in hand.
# Long Lasting Battery Its 5,000mAh battery easily delivers well over a day and a half of typical use on a single charge.
Value
5
Response from Samsung USBy R&R Team, October 30, 2026
Hey Bikey5, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We couldn't be happier to hear how much you are loving the new Privacy Display, processing power, camera quality, and that the battery life is keeping up with your usage during the day. Please, reach out to us again in the future if you have questions about your device, or wish to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great camera
on October 29, 2026
Posted by: Xxxult26
[This review was collected as part of a promotion.] I chose this Samsung Galaxy phone because of its amazing camera quality and overall performance. The photos are sharp, clear, and vibrant, even in low-light conditions. I use my phone every day for taking pictures, watching videos, browsing, and work. The battery life is great, and everything runs smoothly. I'm very happy with my choice and would definitely recommend it!
Value
5
Response from Samsung USBy R&R Team, October 30, 2026
Hello there, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are pleased to hear that you are loving capturing amazing photos and videos, and that you are finding the battery is able to easily keep up with your usage during the day. We have shared a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Powerful, Versatile, and Easy to Use
on October 28, 2026
Posted by: bickles
[This review was collected as part of a promotion.] I chose the Galaxy S26 Ultra because I wanted a powerful smartphone that could handle everything I need throughout the day. I use my phone for streaming videos, browsing the internet, taking photos, gaming, and keeping up with everyday tasks. The large, high-quality display makes watching videos and viewing content enjoyable, while the overall performance makes multitasking feel smooth and responsive. I also appreciate having a versatile camera system that lets me capture detailed photos and everyday moments. The phone's premium design, useful features, and large screen make it a great device for both entertainment and productivity. Overall, the Galaxy S26 Ultra offers a great combination of performance, convenience, and versatility that makes it easy to use as my primary device.
Value
5
Response from Samsung USBy R&R Team, October 30, 2026
Hi there Bickles, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We couldn't be happier to hear how much you are loving this powerhouse of a device, and that you are capturing amazing photos and videos every day. We have shared a link to the Samsung Support Team to assist you if you have questions about your device during your usage. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US