Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(12,246 Reviews)
Rating breakdown 12,246 reviews
5 Stars
10,746
4 Stars
1,212
3 Stars
181
2 Stars
42
1 Star
65
66%of customers recommend this product.
(
80 out of
121)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
5
Fantastic- my favorite phone
on June 10, 2026
Posted by: AndreaNChitown
[This review was collected as part of a promotion.] I love my Samsung Galaxy S26 Ultra and I especially enjoy the new and exciting features of GalaxyAi ! This photo tools are next level and editing features in addition to searching and customizing options literally leave the competitors in the dust! The cameras and different features for shooting and editing are top notch.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Ecosystem
on June 10, 2026
Posted by: Yellsallot
[This review was collected as part of a promotion.] When I tell you my phone (Samsung Galaxy S26 Ultra#white) is my VERY BEST FRIEND! My job literally cannot be done without my phone, so I always need to make sure my phones going to back me up when my work load is high! Im a multi-tasker so im going to have multiple apps opened probably on the phone with my retail support team, and probably making an email all at the same time. So I basically needed another me..so I got the very next thing, a device thats basically my personal assistant all thanks to Galaxy A.I. literally hands free help just with me asking out loud, has saved my life numerous times... GO GET IT NOW! ** also Samsung has amazing BUNDLE offers going on all the time so make sure you go check it out before they're gone!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great upgrade. Like the AI translator. Photo edit
on June 10, 2026
Posted by: SAM062376
[This review was collected as part of a promotion.] Great photo editing tools.
Raw photo pictures tool is amazing.
Privacy screen is great.
Camera photo are great.
AI translator is amazing done.
Connecting Devices in no time.
Slim and reduced weight.
Raw photo pictures tool is amazing.
Privacy screen is great.
Camera photo are great.
AI translator is amazing done.
Connecting Devices in no time.
Slim and reduced weight.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
New Phone
on June 10, 2026
Posted by: Leewin
[This review was collected as part of a promotion.] Just received this phone. So far I like what I'm seeing. It's only been a couple days, but I'm sure I will love it. I've only ever had Samsung phone and would NEVER switch.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Almost there!
on June 10, 2026
Posted by: Hollywoodholmes
[This review was collected as part of a promotion.] So Samsung wants me to believe the shiny new S26 Ultra is better than the legendary Note 20 Ultra.
Nice try.
Display
S26 Ultra: Brighter, smoother, more efficient, probably visible from the International Space Station.
Note 20 Ultra: The screen still looks amazing. Plus, every time you pull it out, people know you're carrying a phone from the era when Samsung still put a built-in S Pen in everything without making it complicated.
Winner: Note 20 Ultra, because nostalgia adds 120 extra Hz.
Performance
S26 Ultra: Faster processor. Better AI. Can probably calculate your taxes while editing a video and translating a conversation into six languages.
Note 20 Ultra: Opens YouTube. Opens Facebook. Opens Google Maps.
What else do you need? Are you launching rockets from your phone?
Winner: Note 20 Ultra for refusing to participate in the AI arms race.
Camera
S26 Ultra: More megapixels than a NASA satellite. Can zoom into your neighbor's barbecue from three counties away.
Note 20 Ultra: Takes pictures that look good.
Back in my day, we took photos because we wanted memories, not because we wanted to count the pores on a squirrel's face from 800 yards away.
Winner: Note 20 Ultra for respecting wildlife privacy.
Battery
S26 Ultra: Better efficiency, longer battery life.
Note 20 Ultra: Has survived years of abuse, questionable charging habits, and being left at 4% overnight.
The battery isn't just a battery anymore. It's a veteran.
Winner: Note 20 Ultra for service and sacrifice.
Nice try.
Display
S26 Ultra: Brighter, smoother, more efficient, probably visible from the International Space Station.
Note 20 Ultra: The screen still looks amazing. Plus, every time you pull it out, people know you're carrying a phone from the era when Samsung still put a built-in S Pen in everything without making it complicated.
Winner: Note 20 Ultra, because nostalgia adds 120 extra Hz.
Performance
S26 Ultra: Faster processor. Better AI. Can probably calculate your taxes while editing a video and translating a conversation into six languages.
Note 20 Ultra: Opens YouTube. Opens Facebook. Opens Google Maps.
What else do you need? Are you launching rockets from your phone?
Winner: Note 20 Ultra for refusing to participate in the AI arms race.
Camera
S26 Ultra: More megapixels than a NASA satellite. Can zoom into your neighbor's barbecue from three counties away.
Note 20 Ultra: Takes pictures that look good.
Back in my day, we took photos because we wanted memories, not because we wanted to count the pores on a squirrel's face from 800 yards away.
Winner: Note 20 Ultra for respecting wildlife privacy.
Battery
S26 Ultra: Better efficiency, longer battery life.
Note 20 Ultra: Has survived years of abuse, questionable charging habits, and being left at 4% overnight.
The battery isn't just a battery anymore. It's a veteran.
Winner: Note 20 Ultra for service and sacrifice.
Value
1
Response from Samsung USBy R&R Team, June 11, 2026
Hello Hollywoodholmes, we appreciate you taking time out of your busy day to share your thoughts about your Samsung Galaxy S26 Ultra with us. We know upgrading to a new device after a few years can come with a learning curve, and may take time to best customize to your usage preferences. We have provided links to articles to help you with the features of Galaxy AI you may want to integrate in to your usage, use the redesigned S Pen capabilities, discover the camera settings and features for photos and videos you enjoy taking, and maximize the battery life of your device. We have also provided a link to the complete manual to help you with the additional settings for your display and other features of your device. Lastly, we have provided a link to the Samsung Support Team to assist you further if any questions arise during your usage. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Thought I wouldn't need it
on June 10, 2026
Posted by: Jennwreackage
[This review was collected as part of a promotion.] I thought that i wouldn't like the new upgrade, seeing as how there are very few changes between the 25 ultra and the 26 ultra... but I LOVE the 26. I find myself using the galaxy ai feature way more than I used to. Streaming videos is super clear and seamless. I also noticed that my battery lasts much longer.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great all around companion
on June 10, 2026
Posted by: DaddyDamulag
[This review was collected as part of a promotion.] I am not a person who needs to get the newest phone. This happened to be the time that my Galaxy S9+ was giving up. The galaxy ai is something is starting to grow on me. Especially, when you are trying to be hands free driving. The phone itself has become a great companion because there are times I need to write something down and the stylus is perfect. This is easy to navigate, great for pictures (day or night). My only gripe, taking away my choice to expand the memory. Now I need to pay monthly fees for my pictures and videos. Other than that the Samsung Galaxy S26 ultra is more than I need but perfect for what I want.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This was the best purchase I made so far
on June 10, 2026
Posted by: Thepum
[This review was collected as part of a promotion.] This phone gives me so many options to create content or just have fun when using Galaxy AI. I can now edit my pictures in a few seconds without the need of other apps. Galaxy AI is very useful and easy to use.
Value
4
Written by a customer while visiting Samsung US