Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(12,246 Reviews)
Rating breakdown 12,246 reviews
5 Stars
10,746
4 Stars
1,212
3 Stars
181
2 Stars
42
1 Star
65
66%of customers recommend this product.
(
80 out of
121)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
4
I love this phone not 5 star tho
on June 9, 2026
Posted by: Littlesky
[This review was collected as part of a promotion.] Let me explain with 100% honesty, starting with the bad. I'm a farmer who usually has his phone in his back pocket, and on occasion, I sit on my phone. I noticed the screen scratches a bit easier than the S22 Ultra I upgraded from. I also noticed that the S Pen's lively functionality is also gone. I found it nice being able to take pictures with the S Pen on previous models, a feature that this one lacks. Now for the good news: I really like the privacy screen. It's nice not being stuck with one if you don't want it. I also noticed that its view is really good. Most times, I forget it's on and try to show a coworker something, and they're like, "I can't see that, you know." I also really like the Galaxy AI; funny enough, I used the spelling and grammar to write this. I'm still not the greatest at spelling and grammar.
Value
4
Response from Samsung USBy R&R Team, June 9, 2026
Hi there Littlesky, thank you for taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We are pleased to hear that you are happy with the enhanced capabilities of Galaxy AI to aid in your communication. We have provided a link to the complete manual to assist you with hand gestures and voice commands you can use with your camera shutter, and additional capabilities you may want to integrate in to your usage. We have also provided a link to the Samsung Support Team to assist you any time you have questions, or want to explore additional protection for your display. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
4
Good features and add to next series
on June 9, 2026
Posted by: Lshope
[This review was collected as part of a promotion.] The S26 Ultra is a really great product with AI that can be made into lia real friend which is cool and kind awkward but first phone I've encountered with that feature. Really great speakers and the privacy screen a major plus but needs work. Overall I would've gave it 5 stars but needs some tweaks to really, really stand out. Overall a great buy and would definitely suggest it.
Value
4
Response from Samsung USBy R&R Team, June 9, 2026
Hi there Lshope, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We are pleased to hear that you are overall happy with the capabilities of your device every day. We have provided a link to the complete manual to help you discover additional features of your device you may want to integrate in to your usage. We have also provided a link to the Samsung Support Team to assist you if you have any questions during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Product Manuals
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Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S26 Ultra
on June 9, 2026
Posted by: Liljohn315
[This review was collected as part of a promotion.] This is a good phone works while camera works great. I will say it does not have the best battery. In my opinion, I changed over from the samsung galaxy.S twenty five ultra to the twenty six ultra, and really there is no difference at all.Besides from the twenty six, ultra does have a little bit more.A I advance capabilities, but rather than that.Between the twenty five and the twenty sixth, basically the same phone
Value
5
Response from Samsung USBy R&R Team, June 9, 2026
Hey Liljohn315, thank you for your feedback on your Samsung Galaxy S26 Ultra. We are pleased to hear that you are enjoying the enhanced capabilities of Galaxy AI and the usage of your camera every day. We have provided links to resources to help you maximize the battery life of your device at your conveience. We have also provided a link to the Samsung Support Team to offer additional assistance if you believe your device is not operating as intended, or you have questions about your phone. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
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Written by a customer while visiting Samsung US
Customer Rating
5
Great product. Long lasting battery time.
on June 9, 2026
Posted by: Clarksturbo
[This review was collected as part of a promotion.] Can use phone all day. And into the evening taking pictures and videos all day long. I use AI throughout the day sending emails. Picture corrections and more. Also AI helps my Google searches and automotiverepair estimates. Great phone. Do wish that the S pen had bluetooth capabilities to take remote pictures. Previously owned a S24 ultra. Loved the bluetooth S pen.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Product isn't almost that
on June 9, 2026
Posted by: SKINDN83
[This review was collected as part of a promotion.] It's isn't all a good product but hey it's good.
Product I s good
Product I s good
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best smartphone I've ever owned.
on June 10, 2026
Posted by: BasPattara789
[This review was collected as part of a promotion.] Absolutely loving my Galaxy S26 Ultra. The screen is incredibly bright and clear, making it perfect for streaming movies and gaming. The battery easily lasts all day even with heavy use for work and school. The camera is elite—photos look professional. What really elevates the experience is the Galaxy AI features; things like live translation and photo editing make my daily routine so much easier. Highly recommend!
Value
5
Response from Samsung USBy R&R Team, June 10, 2026
Hey there BasPattara789, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We couldn't be happier to hear that you are loving your new device, and finding so many amazing features as well as that the battery of your device easily keeps up with your throughout the day. We have provided a link to the Samsung Support Team for your convenience if you have any questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5
I love my Ultra S26
on June 10, 2026
Posted by: CourtJ
[This review was collected as part of a promotion.] This phone replaced my Galaxy Z Fold 4, and has many of the same great features that I liked about the Z Fold 4. I love having the stylus and I really like the powerful zoom on the camera. It's very helpful in a warehouse setting where I have to identify barcodes on pallets that are three or four stories up in the racks. The pictures are very clear and sharp.
Love it!
Love it!
Value
5
Response from Samsung USBy R&R Team, June 10, 2026
Hi there CourtJ, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We couldn't be happier to hear that you are enjoying the upgraded capabilities and features of your new device, and that it feels like a good choice from your previous device. We have provided a link to the complete manual to help you maximize your experience, and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Not disappointed yet
on June 10, 2026
Posted by: Juststarring
[This review was collected as part of a promotion.] AFTER GOING FROM A 22 TO A 26 ULTRA I'm already impressed with the updates and upgrades over a 5 year period. Video is sharp, service is good and a TB of data is epic. Looking forward to exploring this model more.
Value
5
Written by a customer while visiting Samsung US