Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(12,367 Reviews)
Rating breakdown 12,367 reviews
5 Stars
10,833
4 Stars
1,234
3 Stars
183
2 Stars
45
1 Star
72
66%of customers recommend this product.
(
81 out of
122)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
4
Love the phone and the AI features are super fast
on June 18, 2026
Posted by: GeoMik
[This review was collected as part of a promotion.] Like the Galaxy AI features
Galaxy AI lrocess is spot on and offers fast on phone processing for peace of mind
Great features, and the new privacy display is very helpful.
But the update ruinned my camera, at 5x and 10x the image shakes even when the phone is on solid surface
Galaxy AI lrocess is spot on and offers fast on phone processing for peace of mind
Great features, and the new privacy display is very helpful.
But the update ruinned my camera, at 5x and 10x the image shakes even when the phone is on solid surface
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Wifi Connectivity Issues
on June 18, 2026
Posted by: Waterboy10400
[This review was collected as part of a promotion.] We have 2 of the phone. Mine is okay. Wife's own keeps having wifi connection issues. She has been asking me to return the phone.
Value
1
Response from Samsung USBy R&R Team, June 19, 2026
Hey Waterboy10400, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We understand how valuable the reliable connection to Wi-Fi is every day. We have provided a link to a troubleshooting guide to help you with this experience at your convenience. We have also shared a link to the Samsung Support Team to assist you further if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
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Samsung Community
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Facebook
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Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone! Does everything I need it tons I
on June 18, 2026
Posted by: marvinDmartian
[This review was collected as part of a promotion.] Galaxy AI is something I should just utilize more once I'm aware of what it can do.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great device
on June 18, 2026
Posted by: happys26
[This review was collected as part of a promotion.] S26 Ultra cameras are great, phone speed is great, the battery last long. Also it is lighter than s24 ultra. AI is very useful to find many things online
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Fabulous Phone
on June 18, 2026
Posted by: CBForever
[This review was collected as part of a promotion.] Love the look, the feel, and everything about this phone. It is 100% the best phone that I have had.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Doubts on my phone
on June 18, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I have been a galaxy person for over 15 yrs. But this time I'm having doubts. I plug my phone on to my car and use it with android auto. Never had issues with this before. But lately my phone has been freezing and then shutting off. I cant do anything I cant restart or turn off while frozen. It's aggravating since I was driving somewhere and I needed the GPS to direct me. I also couldn't call anyone to come help me either.
Value
3
Response from Samsung USBy R&R Team, June 19, 2026
Hey there Majorpayne37, thank you for your feedback on your Samsung Galaxy S26 Ultra. We know how important your device is to you for a range of daily tasks, including the ability to safely use your device while in your car. We have provided a link to an article to help you with this experience. We have also provided a link to the Samsung Support Team to assist you further if this matter continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Unable to connect Galaxy phone to a car
https://www.samsung.com/us/support/troubleshoot/TSG10001557/
Connect your Galaxy phone to a car
https://www.samsung.com/us/support/answer/ANS00048972/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Unable to connect Galaxy phone to a car
https://www.samsung.com/us/support/troubleshoot/TSG10001557/
Connect your Galaxy phone to a car
https://www.samsung.com/us/support/answer/ANS00048972/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
translat problems
on June 18, 2026
Posted by: ringocc13
[This review was collected as part of a promotion.] I'm a Samsung fan, and the S26 Ultra is really good overall. However, one thing is frustrating: it went back to an older-style feature.
I still have both the S23 Ultra and S24 Ultra. When I use screen translation on both of those phones, it works perfectly. But on the S26 Ultra, screen translation sometimes only works partially, and occasionally the screen turns black. I need to switch to my older phones to make it work properly.
Samsung needs to improve this. Why do some features get reverted to older versions that don't work as well?
I still have both the S23 Ultra and S24 Ultra. When I use screen translation on both of those phones, it works perfectly. But on the S26 Ultra, screen translation sometimes only works partially, and occasionally the screen turns black. I need to switch to my older phones to make it work properly.
Samsung needs to improve this. Why do some features get reverted to older versions that don't work as well?
Value
3
Response from Samsung USBy R&R Team, June 19, 2026
Hello Ringocc13, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We know how frustrating it can be when your device is not operating as inteded or expected. We have provided a link to an article to help you with the features of Galaxy AI including the Live Translate feature. We have also shared a link to the Samsung Support Team to assist you further if this matter continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone. Awesome camera.
on June 18, 2026
Posted by: Billboo
[This review was collected as part of a promotion.] I have a Galaxy AI S26 Ultra and it's a great phone. This phone also takes great pictures. It's a good size and easy to handle with no hard edges.
Value
5
Written by a customer while visiting Samsung US