Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(12,367 Reviews)
Rating breakdown 12,367 reviews
5 Stars
10,833
4 Stars
1,234
3 Stars
183
2 Stars
45
1 Star
72
66%of customers recommend this product.
(
81 out of
122)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
4
Great phone but they need to bring back one thing
on June 18, 2026
Posted by: FoShizzle
[This review was collected as part of a promotion.] I think I have owned just about every Galaxy Ultra phone and this one is my favorite. The privacy screen is a nice feature but I only use it for alerts. I think it is a little much to run full screen all the time. Battery life seems to be improved although technically it isn't. The only complaint I have is they need to bring back the Bluetooth S Pen. That was such an unbelievably useful feature. I am still puzzled why they got rid of it.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Good on hood
on June 18, 2026
Posted by: Poohbear
[This review was collected as part of a promotion.] Love it on crip its the best i swear to god i love it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S26 ultra, nice upgrade from previous devices
on June 18, 2026
Posted by: Rplorey
[This review was collected as part of a promotion.] This phone has been very good for me, all features have been upgraded well. Camera quality is unmatched.
The Galaxy AI can definitely be helpful at times, and for me I use the included stylus all the time.
The Galaxy AI can definitely be helpful at times, and for me I use the included stylus all the time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Call drops, Poor Engineering response
on June 18, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Call drops too many.
Reporte problem to engineering but no response
Reporte problem to engineering but no response
Value
1
Response from Samsung USBy R&R Team, June 19, 2026
Hi there Dwhrhje, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand how important the reliable connection to your carrier for your phone calls are to you every day, and we would love to assist you. We have provided links to resources to help you troubleshoot this experience at your convenience. We have also provided a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 18, 2026
Posted by: Mackie
[This review was collected as part of a promotion.] The S26 Ultra has an top tier display, very loud speakers & excellent performance. I'm very satisfied with my S26 Ultra & highly recommend it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely love it! Galaxy ai...all the time
on June 18, 2026
Posted by: JER4Jesus
[This review was collected as part of a promotion.] Absolutely love it and am probably on it 10 plus hours a day and use it for my job delivering pizza for dominoes so it integrated into my life.....literally work and play through S26 ultra makes life nice
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S26 ultra phone
on June 18, 2026
Posted by: Shoosh
[This review was collected as part of a promotion.] I love the phone the pen and how I can customize things. It's so easy, and worth it. Way more affordable and manageable. I should of never left android to be honest.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone with amazing cameras
on June 18, 2026
Posted by: BrianU
[This review was collected as part of a promotion.] I upgraded from a Galaxy S23 Ultra and, wow, what a difference! The new phone is faster at everything and the cameras are amazing. I used to be a 35mm film camera guy, but the S26 Ultra's cameras have really made me appreciate how good digital photography can be. In fact, a friend recently complemented me on taking great close-ups of some flowers in our garden and I had to let him know that I took the shots on a very windy day but the S26 Ultra automatically adjusted for what could have been a very blurred shot. Galaxy AI to the rescue!
I've just scratched the surface of what this phone can do, but it's certainly the best smartphone you'll find today.
Value
5
Written by a customer while visiting Samsung US