Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Average customer rating
4.8
(12,367 Reviews)
Rating breakdown 12,367 reviews
5 Stars
10,833
4 Stars
1,234
3 Stars
183
2 Stars
45
1 Star
72
66%of customers recommend this product.
(
81 out of
122)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 Ultra 256GB (Unlocked) - Black
Customer Rating
2
S26 ultra was disappointing
on June 18, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Since it's only flattery and not honest reviews that gets rewards, I am not expecting anything.
Using note since s9 series. S26 ultra is the first I cracked and that too in a corner, fell for the trap that it doesn't need protector since it's supposed to be the strongest screen.
Not sure whats wrong with AI but it keeps popping up waiting on my input when I didn't even trigger it. Just random noise makes it trigger. Stops my video of any ongoing activity which has started to get annoying.
This issue was from day 1, nothing to do with cracked screen.
Using note since s9 series. S26 ultra is the first I cracked and that too in a corner, fell for the trap that it doesn't need protector since it's supposed to be the strongest screen.
Not sure whats wrong with AI but it keeps popping up waiting on my input when I didn't even trigger it. Just random noise makes it trigger. Stops my video of any ongoing activity which has started to get annoying.
This issue was from day 1, nothing to do with cracked screen.
Value
2
Response from Samsung USBy R&R Team, June 19, 2026
Hello there, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We know how frustrating it is when your device is not operating as intended or expected. We have provided a link to an article to help you discover and adjust the features of Galaxy AI to align to your usage. We have also provided a link to the complete manual to help you align the settings to your preferences, including disabling any features you are not finding useful for your needs. Lastly, we have provided a link to the Samsung Support Team to assist you with any repair you may want to explore, or questions you may have about your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Real person review-Nothing new Nothing special
on June 18, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I've had only galaxy phones since the first galaxy so I have owned mostly all of them. I paid for 3 of these phones outright at the same time for me and my family, I'll be honest, There's nothing special can't tell you the difference between this and the S24 ultra. I regret paying for x3 $1000 plus phones that we all are all not happy with and underwhelmed by. Most likely my last galaxy
Value
1
Response from Samsung USBy R&R Team, June 19, 2026
Hey Manny718, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We know how disappointing it can be when you are expecting something with your new device, and it is not meeting your expectations. We have provided links to articles to help you discover the capabilities of Galaxy AI, integrate the features of the S Pen in to your usage, and maximize the experience with your camera. We have also provided a link to the complete manual to help you discover new features like the Privacy Display and horizontal lock. Lastly, we have provided a link to the Samsung Support Team to assist you if any questions arise during your usage. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use the S Pen with Galaxy S26 Ultra
https://www.samsung.com/us/support/answer/ANS10010344/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Outstanding Features and Performance
on June 18, 2026
Posted by: pals18
[This review was collected as part of a promotion.] I have been very impressed with this device. The display is bright and vibrant, the performance is smooth, and the battery life easily lasts throughout the day. The camera quality is excellent and captures sharp, detailed photos in different lighting conditions.
Galaxy AI features are especially useful and make everyday tasks more convenient. The intelligent tools enhance productivity and provide a more personalized experience. The device feels premium, runs efficiently, and handles multitasking without any issues.
Overall, this is a well-designed device with excellent build quality and a great combination of performance, features, and reliability. I am very satisfied with my experience and would highly recommend it to anyone looking for a high-quality smartphone.
Galaxy AI features are especially useful and make everyday tasks more convenient. The intelligent tools enhance productivity and provide a more personalized experience. The device feels premium, runs efficiently, and handles multitasking without any issues.
Overall, this is a well-designed device with excellent build quality and a great combination of performance, features, and reliability. I am very satisfied with my experience and would highly recommend it to anyone looking for a high-quality smartphone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever
on June 18, 2026
Posted by: Rickperl
[This review was collected as part of a promotion.] This is the best phone I've ever owned.. Never a problem, always ready when I need it.. never freezes or locks up.. The only thing that could use improvement is the battery life.. I charge often and have learned how to work around the issue.. otherwise a great product as I had expected..
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on June 18, 2026
Posted by: MrRadPhone
[This review was collected as part of a promotion.] Best phone ever. Did not disappoint. I can't wait to see the next generation.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone and even better camera
on June 18, 2026
Posted by: Prince
[This review was collected as part of a promotion.] This phone is awesome. Don't know why anyone would buy the phone named after a fruit! Been a Samsung user for years and don't think I will ever change brands
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product as great features , especially the di
on June 18, 2026
Posted by: ShanitaC
[This review was collected as part of a promotion.] I love all the new features and size of the phone.
Im I love with the privacy display
Im I love with the privacy display
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good, not great. Simple tweaks would improve.
on June 18, 2026
Posted by: Rinkra
[This review was collected as part of a promotion.] I have never been so divided about a device in my entire life.
I LOVE some of the features introduced with this phone - most notably the privacy screen. It works very well and is a spectacular upgrade. The Galaxy AI works great, and the battery life is very good.
I upgraded to the S26 Ultra from the S24 Ultra. A few things I don't like about the newer version are the shape - the square corners of the S24 Ultra just felt much more premium. I miss some of the stylus functionality as well - major downgrade there. The rounded corners means the stylus is rounded, and it makes it much more susceptible to being accidentally depressed (and has fallen out several times.
I would probably give 3.5/5 if that were an option, but I can't give it 4/5. I don't have buyers remorse per se, but it's not as great as if hoped.
Value
3
Response from Samsung USBy R&R Team, June 19, 2026
Hey there Rinkra, thank you for your feedback on your Samsung Galaxy S26 Ultra. We understand how disappointing it can be when your device is not meeting your expectations in appearance or features. We do recommend protective cases on all devices that can help in those instances you mention the S Pen accidentally being depressed and coming out of the device when not wanted. We have provided a link to the Samsung Support Team to assist you if you are in need of accessories, or have any questions about your new device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US